Channel.me Cobrowsing Bewertungen & Produktdetails

It used to be difficult for our support team to explain issues over the phone or chat. With my co-browsing, employees can see what's on the customer's screen at all times. Bewertung gesammelt von und auf G2.com gehostet.

Although it was a little difficult to set up initially. Bewertung gesammelt von und auf G2.com gehostet.

Enables agents to guide customers directly through the website, improving issue resolution and overall customer experience.

Works directly in the browser, making it easy for both agents and customers to use without extra installations. Bewertung gesammelt von und auf G2.com gehostet.

During co-browsing sessions, customers might feel like they have less control over their browsing experience since the agent is guiding them directly. This could be uncomfortable for users who prefer self-navigation.

Some websites, especially those with heavy customizations or complex designs, may not work seamlessly with co-browsing, which could limit its effectiveness in certain use cases. Bewertung gesammelt von und auf G2.com gehostet.

It makes browsing more fun, easy and accessible. Finding information was not the problem and understanding the information is not a problem Bewertung gesammelt von und auf G2.com gehostet.

My experience there is nothing that I will say that i don't like Bewertung gesammelt von und auf G2.com gehostet.

Channel.me cobrowsing is great for its simplicity, real-time interaction, no downloads needed, seamless collaboration, and strong privacy controls. Bewertung gesammelt von und auf G2.com gehostet.

Channel.me cobrowsing can have issues with website compatibility, user privacy concerns, internet speed dependence, and a slight learning curve for new users. Bewertung gesammelt von und auf G2.com gehostet.

I like the technology of channel.me cobrowsing that builts for a single purpose usuallay include granular controls and featurerich functionality this can make the experience like smoother and more secure Bewertung gesammelt von und auf G2.com gehostet.

no downloads for users and agents for a frictional start Bewertung gesammelt von und auf G2.com gehostet.

its real-time customer assistance,

It is entirely browser-based, lightweight, and simple to implement and use. Bewertung gesammelt von und auf G2.com gehostet.

The customizations part, also interface, Bewertung gesammelt von und auf G2.com gehostet.

Channel.me Cobrowsing integrates with various softwares and offers a wide range of customization enabling businesses to tailoring the solutions as per their requirement. Bewertung gesammelt von und auf G2.com gehostet.

A significant amount of time has to be spent in learning the features of Channel.me Cobrowsing Bewertung gesammelt von und auf G2.com gehostet.

Channel.me’s co-browsing feature is easy to use and makes guiding customers through issues a seamless experience. Bewertung gesammelt von und auf G2.com gehostet.

While the co-browsing functionality is great, adding integrations with tools like CRMs or ticketing systems would improve overall workflows. Bewertung gesammelt von und auf G2.com gehostet.

Ease of Use - Ease of Use:No downloads or installations are needed for customers. A simple session code or link connects them with the agent seamlessly.

Privacy and Security: Customers can mask sensitive information like passwords or payment details, as Channel.me focuses only on the browser Bewertung gesammelt von und auf G2.com gehostet.

Websites May Cause Lag and Limited Scope Bewertung gesammelt von und auf G2.com gehostet.

this tool is easy to use, the client or customer don not requred any software or app the support agent direcly connte with them. Bewertung gesammelt von und auf G2.com gehostet.

this tool has less options for integration which can be improved Bewertung gesammelt von und auf G2.com gehostet.