Base Bewertungen & Produktdetails

Die Bereitschaft des Customer-Success-Teams, Feedback aufzunehmen und Änderungen sowie Funktionsupgrades umzusetzen, macht Base zu einer Plattform, die für unsere Unternehmensbedürfnisse hochgradig anpassbar ist. Das Team ist jedoch relativ klein, sodass Änderungen einige Zeit in Anspruch nehmen. Die Benutzeroberfläche ist viel sauberer und moderner im Vergleich zu der Plattform, die wir zuvor verwendet haben. Bewertung gesammelt von und auf G2.com gehostet.

Das Produkt ist noch relativ einfach, aber das ist eine gute Sache für ein reifes Unternehmen, das nach einem anpassbaren Werkzeug sucht, anstatt nach einer sofort einsatzbereiten Lösung. Bewertung gesammelt von und auf G2.com gehostet.

Die Base-Plattform war für mich ein Lebensretter, indem sie das Management des Kundenmarketings erheblich erleichterte. Sie bringt buchstäblich alles, was man braucht, an einen Ort und bietet eine Vielzahl von Automatisierungsfunktionen, um das tägliche Leben zu vereinfachen. Z.B.

• Sie zentralisiert sicher alle Kundendaten und bietet so einen vollständigen Überblick über die Zielgruppe, was es ermöglicht, Kampagnen und Kundeninteraktionen mühelos zu personalisieren.

• Man kann mehrere Kampagnen gleichzeitig über die intuitiven Tools für Einrichtung, Verwaltung und Tracking durchführen.

• Benutzerfreundlichkeit und Automatisierungsfunktionen schaffen viel Zeit, sodass man sich auf die Strategie konzentrieren kann, in dem Wissen, dass die Plattform sich um alle Backend-Aufgaben kümmert.

• Echtzeit-Einblicke und detaillierte Analysen stellen sicher, dass man immer bereit ist, den ROI nachzuweisen, sowie Kampagnen und Strategien unterwegs zu prüfen und anzupassen.

• SFDC-Integration bedeutet, dass man mit den neuesten Kundendaten in Echtzeit arbeiten kann. Bewertung gesammelt von und auf G2.com gehostet.

Keine Nachteile bei der Verwendung von Base. Unsere Kundenmarketingprogramme haben sich nach der Implementierung um 100 % verbessert. Es ist einfach zu bedienen und zu implementieren, und der Kundensupport ist erstklassig. Bewertung gesammelt von und auf G2.com gehostet.

Base is very intuitive and easy to use. Once you understand the basic functionality, you are ready and well-prepared to launch a new campaign.

There are many ASK types available on Base, catering to our various need. Whether it's a template to share a normal educational post, set-up a quiz, ask for a survey or review, all of these ASK types are already available on Base.

The targeting capabilities of Base is also very robust. It's easy to set up audiences directly for ASK, or pre-create audiences using customer lists. This allows us to go granular into targeting, which is always well-appreciated.

Our feedback on Base's products and services are taken seriously by the R&D and Customer Support/Success team. We see actual, positive changes based on our feedback. Bewertung gesammelt von und auf G2.com gehostet.

Nothing too bad. Perhaps stronger integration with review platforms like G2. Bewertung gesammelt von und auf G2.com gehostet.

A great tool to manage interactions and engagement with your customers. The ability to create custom attributes on your customers is helpful to capture what makes the most sense for your organization. Bewertung gesammelt von und auf G2.com gehostet.

Would like to see more robust reference profile information. i.e. a way to indicate what products a customer is referenceable for and what products they are not referenceable for. You can do this by creating some custom attributes, but not a native way to flag certain areas as referenceable and others as not.

Would like an easier way to import advocates or content Bewertung gesammelt von und auf G2.com gehostet.

Our Base CSM has been awesome. She's knowledgeable and responsive, which helps us execute and improve.

The process of loading data into Base is easy and hassle-free. So, getting started with the tool is straightforward.

I think the customization throughout the reference request process with Base is great, really allows you to make it feel like your brand. Bewertung gesammelt von und auf G2.com gehostet.

Base needs to enhance their API to support webhook subscriptions. This would allow us to customize the experience even further and integrate with other systems.

I also think they need to improve the filtering ability when searching for advocates to include "AND" and "OR" logic. Bewertung gesammelt von und auf G2.com gehostet.

The customer support teams have been fantastic. We do find that the product needs some development, but usually, when we bring up a desired feature, they are in the middle of working on it and it's on the roadmap. Bewertung gesammelt von und auf G2.com gehostet.

It could use some more features. It's also not the most intuitive tool but the support team has been great with that. Bewertung gesammelt von und auf G2.com gehostet.

The platform provides a solid base for "automated-personal" management of a small group of loyal advocates, with a smooth, embedded reward system.

The CSM and support teams are highly efficient and helpful, showcasing how a B2B company can genuinely empower its customers. Bewertung gesammelt von und auf G2.com gehostet.

The platform requires a significant amount of customization and is not very intuitive, which explains the heavy reliance on CSM and customer service. Bewertung gesammelt von und auf G2.com gehostet.

Base provides great ways to connect with your advocate community. It's easy to onboard customers and create specialized groups. It's also self-service for the customer, so they can determine what works best for them. I've only been using it for a short time, but already see that they take user feedback seriously and are constantly making updates and improvements to the tool. And, our rep is very knowledgable and great to work with! Bewertung gesammelt von und auf G2.com gehostet.

There are a lot of ways to customize things, but they aren't always the most intuitive. I think it would be helpful to have some video tutorials in the Help section to walk through ways to create various Asks, run reports and showcase how to use new features. Bewertung gesammelt von und auf G2.com gehostet.

There are elements in Base that allows a customer engagement or customer advocacy professional to run an end to end campaign, be it to source reviews, case studies, testimonials or create a pipeline of customer references and much more.

The ASKs to rewards system is pretty good and works well for our programme. The customer learning curve is a little long but the customer success manager assigned to us is great.

Currently I use Base everyday and have started automating my capaign level ASKs. Bewertung gesammelt von und auf G2.com gehostet.

The system is not completely intuitive and reporting needs a lot more work when working on scaling practices. I would also like to see 3rd party integrations with Salesforce classic and Reachdesk become much better.

It takes a little time to move from adoption to execution as you always need a CRM and a reward platform to be integrated. Bewertung gesammelt von und auf G2.com gehostet.

The UI is intuitive and provides an exceptional experience for our customer champions. I have had very few technical issues with Base. The reports are also top-notch! There are no manual data pulls to provide snapshots to my executives -- I have metrics at my fingertips to share out instantaneously. Bewertung gesammelt von und auf G2.com gehostet.

Deploying took a bit longer than expected, but this was resolved after many calls with support/product teams. Before purchasing this tool, I recommend bringing in your CRM team to ensure they are partners throughout the process. Second - my account team at Base has switched several times and the quality of support and responsiveness has taken a dip. Feature requests have been dismissed. Bewertung gesammelt von und auf G2.com gehostet.