Aegis Service Desk Vor- und Nachteile

Perfect Tool for Ticketing Management. I like Incident management and Problem Management the most. It has automatoc triggers, email notifications, great dashboard and reporting Bewertung gesammelt von und auf G2.com gehostet.

Almost everything works great for me. No drawbacks as far as our usage is concerned. I strongly recommend to anyone. Bewertung gesammelt von und auf G2.com gehostet.

Aegis service desk is a fully integrated service desk with client to run a call center. Tools are very easy to use. It has simple interfaces which is easily understable to all. It sends to notification of any incident is going to breach Bewertung gesammelt von und auf G2.com gehostet.

I don't like the report and dashboard feature of this tool. It should have more FAQs for client and users. Charts and statistics are little bit hard to understand. Bewertung gesammelt von und auf G2.com gehostet.