Reviews Summary: User Research Software with On-Site Features
Currently there are 7 User Research software products with On-Site features listed on G2, and together they have generated 749 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review User Research software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 7 User Research software products that have On-Site features based on those criteria:
- Quality of Support: 8.9/10 average user rating
- Ease of Setup: 8.8/10 average user rating
- Ease of Use: 8.7/10 average user rating
To help you compare and find the best User Research software product with the right On-Site functionality for your business, we have gathered some additional details and FAQs below.
What User Research software products with On-Site capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated User Research software products with On-Site capabilities:
- Hotjar | by Contentsquare is rated 4.3-stars with 150 reviews.
- Userlytics is rated 4.4-stars with 145 reviews.
- Survicate is rated 4.6-stars with 141 reviews.
- Userback is rated 4.8-stars with 114 reviews.
- Lookback is rated 4.3-stars with 21 reviews.
Which software products with On-Site features are the highest rated on G2?
These are the User Research software products offering On-Site capabilities and have the highest ratings:
- Userback has received 114 reviews and is rated 4.8-stars.
- Survicate has received 141 reviews and is rated 4.6-stars.
- Userlytics has received 145 reviews and is rated 4.4-stars.
- Hotjar | by Contentsquare has received 150 reviews and is rated 4.3-stars.
- UserZoom (Now part of UserTesting) has received 139 reviews and is rated 4.2-stars.
Review Snippets for User Research Software with On-Site Features
Below are questions we ask of all User Research software users on G2. The answers are specific to the most popular software products that offer On-Site capabilities. These user responses provide more insight into the most-reviewed User Research software and their On-Site features listed on G2.
| Questions | Responses |
|---|---|
| Here is what users liked best about User Research software with On-Site features. |
Hotjar | by Contentsquare: "Funnel tracking, hotspot viewings, user experience monitoring across devices"
- Diamond L., Digital Marketing Specialist, Small-Business (50 or fewer emp.)
Userback: "Userback offers a modern UI, simple controls, and easy integration."
- Damian T., President and Founder, Mindshare Studios, Inc., Small-Business (50 or fewer emp.)
Survicate: "I'cant imagine there is any other software solution that helps to collect feedback from visitors as fast as Survicate. If you have any traffic on you website, but you don't know anything abaut the people, who are visiting you, do not look for enything else."
- Maciej D., Business Development Manager @ Cludo & LiveCall, Small-Business (50 or fewer emp.)
|
| Here is what users liked least about User Research software with On-Site features. |
Hotjar | by Contentsquare: "I don't think it's UI is as clean as CrazyEgg or InspectLet"
- Paul R., Marketing Director at Inspectorio | Connect Your Supply Chain and Improve Your Quality, Tracking and Compliance, Mid-Market (51-1000 emp.)
Qualaroo: "information given before purchasing my plan was very misleading. for example, the survey function wasn't working on mobile actually but their website doesn't mention this. you only get to learn this when you purchase and can't add pop-up to your mobile website."
- tuba b., Mid-Market (51-1000 emp.)
UserZoom (Now part of UserTesting): "I don't like how difficult it is for members of our own pool to learn the ui and process of completing an unmoderated user test."
- Austin R., User Experience Researcher at Ancestry, Enterprise (> 1000 emp.)
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| These are what users recommend to others considering popular User Research software products with On-Site capabilities. |
Hotjar | by Contentsquare: "Follow the tutorials and make sure all internal site data is in check before adding hot jar to the mix. This will result in the most accurate results possible."
- Diamond L., Digital Marketing Specialist, Small-Business (50 or fewer emp.)
Userback: "Definitely will recommend it. Perfect for use and easy setup."
- Krystyna L., Quality Assurance Engineer at ActioNet, Inc., Enterprise (> 1000 emp.)
UserZoom (Now part of UserTesting): "If you are a market researcher or product builder and would prefer to invest your own time in that, not being the operations person to set up panels, then this is the right choice for you. The depth and breadth of the expert panelists Validately continues to attract is the #1 reason to engage them for new product demand testing or development."
- Jackie B., CEO Sealed Speed, Inc, Co-Author "Drawing On Brilliance", Mid-Market (51-1000 emp.)
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| These are the problems users said the software was solving and how it is benefitting them. |
Hotjar | by Contentsquare: "Sign up/on boarding - great for improving forms with designers"
- Diamond L., Digital Marketing Specialist, Small-Business (50 or fewer emp.)
Userback: "We use Userback to let our clients provide feedback on websites and web application UIs."
- Damian T., President and Founder, Mindshare Studios, Inc., Small-Business (50 or fewer emp.)
Survicate: "We've used it on our blog to know more, who is our audience and it worked great."
- Maciej D., Business Development Manager @ Cludo & LiveCall, Small-Business (50 or fewer emp.)
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