- OnBase is a document management system that aims to handle document storage, archival, retrieval, and workflow management.
- Users like OnBase's ability to create multiple business processes for different departments, its security features, roles for increased security, and the ability to create custom queries and reporting.
- Reviewers mentioned that OnBase has lagged behind in modernizing their user interface, quality control of product releases has been painful, and technical support is slow, awkward, and usually unhelpful for any advanced technical issue.