2026 Best Software Awards are here!See the list
Compare VICIdial and Zoom Contact Center 
At a Glance
Market Segments
Small-Business (54.1% of reviews)
Mid-Market (48.1% of reviews)
Entry-Level Pricing
Starting at $400.00 1 per telco server Per Month
Starting at $69.00 1 Agent Per Month
VICIdial
Star Rating
(41)4.1 out of 5
Market Segments
Small-Business (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $400.00 1 per telco server Per Month
Browse all 2 pricing plansZoom Contact Center
Star Rating
(57)4.3 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $69.00 1 Agent Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoom Contact Center excels in user-friendliness, with a tidy and organized interface that allows agents to manage calls, chats, and customer interactions seamlessly. In contrast, while VICIdial is noted for being easy to use, some users mention that it requires careful design to avoid issues.
- Users say that Zoom Contact Center's dynamic call routing feature significantly enhances efficiency by integrating with CRM systems, allowing for quick identification of callers. VICIdial, while rich in features, may not offer the same level of integration ease, which can impact workflow for some users.
- Reviewers mention that Zoom Contact Center has a more affordable entry-level price, starting at $69, making it accessible for mid-market businesses. VICIdial, on the other hand, starts at $400, which may be a barrier for smaller businesses looking for cost-effective solutions.
- According to verified reviews, both products receive similar scores for ease of use, but Zoom Contact Center slightly edges out with a better ease of setup rating. Users appreciate that Zoom's onboarding process is straightforward, while VICIdial's setup can be more complex, requiring more technical knowledge.
- G2 reviewers highlight that Zoom Contact Center provides superior support quality, with users praising the responsiveness and helpfulness of the support team. VICIdial's support is generally rated well, but some users feel it could be improved to match the level of service offered by Zoom.
- Users report that VICIdial shines in specific features like session routing and concurrent calling, which are highly rated and beneficial for high-volume call centers. However, Zoom Contact Center offers a more comprehensive suite of features that cater to a broader range of customer interaction needs, making it a versatile choice for various business sizes.
Pricing
Entry-Level Pricing
VICIdial
Hosted Service
Starting at $400.00
1 per telco server Per Month
VICIhost hosted VICIdial service
- VICIhost service
Zoom Contact Center
Essentials
Starting at $69.00
1 Agent Per Month
For IT help desk, inbound contact center, and core omnichannel contact center
- AI Companion
- Flow Editor + IVR
- Real-Time Transcription
Free Trial
VICIdial
No trial information availableZoom Contact Center
No trial information availableRatings
Meets Requirements
8.7
31
8.4
52
Ease of Use
8.6
32
8.6
53
Ease of Setup
7.3
20
7.8
44
Ease of Admin
7.4
19
8.4
41
Quality of Support
7.5
27
8.3
52
Has the product been a good partner in doing business?
7.9
13
8.8
41
Product Direction (% positive)
8.4
29
9.4
54
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
7.8
10
|
Verified
8.9
45
Feature Not Available
6.4
35
6.3
8
|
Verified
7.6
38
7.5
6
7.5
38
6.2
7
|
Verified
6.5
37
Generative AI
5.7
5
7.7
36
Functions
9.2
23
|
Verified
8.3
44
8.9
23
|
Verified
8.8
45
9.0
24
|
Verified
8.9
40
6.2
7
7.4
36
9.2
10
|
Verified
7.0
33
8.5
9
|
Verified
8.3
40
8.9
9
|
Verified
7.8
40
Feature Not Available
7.4
41
Agentic AI - Contact Center
Not enough data
7.4
7
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.9
7
Administrative
8.3
24
7.8
38
9.4
25
|
Verified
9.0
40
8.2
24
|
Verified
7.8
44
7.8
10
|
Verified
8.5
43
7.8
10
|
Verified
7.7
37
Workforce Management
Not enough data
8.9
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
4.2
6
Administration
Not enough data
7.2
6
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
6.7
5
Not enough data
7.3
5
Platform
Not enough data
8.0
9
Not enough data
7.4
9
Not enough data
8.9
9
Not enough data
9.4
9
Not enough data
9.8
9
Not enough data
9.6
9
Not enough data
9.8
9
Generative AI
Not enough data
8.3
9
Workforce Management
Not enough data
8.3
9
Not enough data
8.0
9
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.8
8
Not enough data
9.1
9
Categories
Categories
Shared Categories
VICIdial and Zoom Contact Center are categorized as Contact Center
Unique Categories
VICIdial is categorized as Auto Dialer
Zoom Contact Center is categorized as Call Center Infrastructure (CCI), Contact Center Quality Assurance, Contact Center Knowledge Base, and Contact Center Workforce
Reviews
Reviewers' Company Size
VICIdial
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.5%
Marketing and Advertising
10.8%
Financial Services
10.8%
Computer Software
10.8%
Consumer Services
8.1%
Other
45.9%
Farming
16.7%
Financial Services
9.3%
Legal Services
7.4%
Hospital & Health Care
7.4%
Insurance
5.6%
Other
53.7%
Alternatives
Discussions
VICIdial has no discussions with answers
Zoom Contact Center has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
