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- VCC Live-vs-Vonage Business Communications
Compare VCC Live and Vonage Business Communications 
VCC Live vs Vonage Business Communications
When assessing the two solutions, reviewers found VCC Live easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with Vonage Business Communications.
- Reviewers felt that Vonage Business Communications meets the needs of their business better than VCC Live.
- When comparing quality of ongoing product support, reviewers felt that VCC Live is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of VCC Live over Vonage Business Communications.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
- Easy to use operator, admin, supervisor interface. - Helpful and fast customer support. - The support helps quickly with complicated requests too, complete project planning. - In the past, our company has tried several call center management software,...
(sometimes )when everything goes wrong, and the support does not inform about the time how long it lasts, if they find the cause, they will do it so that this error does not repeat in the future.
Having the app on the phone is wonderful. Never have to be tied to a desk to answer so i can get back to my customers quickly. Also has a great texting feature too
We were no longer able to speak with a live person for help, questions, issues, or anything. It was all driven by self help utilizing their website. We started having quality issues and calls dropping multiple times daily. We had our IT person check...
- Easy to use operator, admin, supervisor interface. - Helpful and fast customer support. - The support helps quickly with complicated requests too, complete project planning. - In the past, our company has tried several call center management software,...
Having the app on the phone is wonderful. Never have to be tied to a desk to answer so i can get back to my customers quickly. Also has a great texting feature too
(sometimes )when everything goes wrong, and the support does not inform about the time how long it lasts, if they find the cause, they will do it so that this error does not repeat in the future.
We were no longer able to speak with a live person for help, questions, issues, or anything. It was all driven by self help utilizing their website. We started having quality issues and calls dropping multiple times daily. We had our IT person check...
