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  6. VCC Live-vs-Vonage Business Communications

Compare VCC Live and Vonage Business Communications

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VCC Live
VCC Live
(136)
4.7 out of 5
VCC Live
By VCC Live Group Zrt
Vonage Business Communications
Vonage Business Communications
(476)
4.3 out of 5
Vonage Business Communications
By Vonage
Get a quote
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At a Glance
VCC Live
VCC Live
Star Rating
(136)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Information
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plans
Vonage Business Communications
Vonage Business Communications
Star Rating
(476)4.3 out of 5
Market Segments
Small-Business (62.1% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Vonage Business Communications

VCC Live vs Vonage Business Communications

When assessing the two solutions, reviewers found VCC Live easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with Vonage Business Communications.

  • Reviewers felt that Vonage Business Communications meets the needs of their business better than VCC Live.
  • When comparing quality of ongoing product support, reviewers felt that VCC Live is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of VCC Live over Vonage Business Communications.
Pricing
Entry-Level Pricing
VCC Live
Essentials
Contact Us
1 Seat Per Month
Browse all 3 pricing plans
Vonage Business Communications
No pricing available
Free Trial
VCC Live
No trial information available
Vonage Business Communications
No trial information available
Ratings
Meets Requirements
8.9
113
9.0
382
Ease of Use
9.0
115
8.9
385
Ease of Setup
8.9
103
8.6
205
Ease of Admin
8.6
98
8.8
184
Quality of Support
9.1
112
8.7
371
Has the product been a good partner in doing business?
9.4
95
8.9
184
Product Direction (% positive)
9.0
109
8.4
377
Features by Category
Auto DialerHide 12 FeaturesShow 12 Features
8.8
381
Not enough data
Dialing Options
8.3
34
|
Verified
Not enough data
8.6
30
|
Verified
Not enough data
9.3
38
|
Verified
Not enough data
Agent Tools
8.5
24
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
9.0
39
|
Verified
Not enough data
9.4
40
|
Verified
Not enough data
Automation
8.6
29
|
Verified
Not enough data
8.8
30
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
8.7
28
|
Verified
Not enough data
Contact CenterHide 19 FeaturesShow 19 Features
8.7
979
Not enough data
Channels
9.1
69
|
Verified
Not enough data
7.8
38
|
Verified
Not enough data
7.9
35
|
Verified
Not enough data
8.4
44
|
Verified
Not enough data
8.6
49
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.9
58
|
Verified
Not enough data
9.0
58
|
Verified
Not enough data
8.9
59
|
Verified
Not enough data
8.1
24
Not enough data
9.2
59
|
Verified
Not enough data
9.2
63
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
Administrative
8.9
55
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.6
70
|
Verified
Not enough data
9.0
64
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
Contact Center WorkforceHide 10 FeaturesShow 10 Features
8.5
147
Not enough data
Workforce Management
9.2
18
|
Verified
Not enough data
8.8
17
|
Verified
Not enough data
8.2
12
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.5
9
Not enough data
Administration
8.2
17
|
Verified
Not enough data
8.9
17
|
Verified
Not enough data
8.0
18
|
Verified
Not enough data
7.6
13
|
Verified
Not enough data
9.4
13
Not enough data
Call Center Infrastructure (CCI)Hide 12 FeaturesShow 12 Features
8.7
322
Not enough data
Platform
8.6
24
Not enough data
7.2
19
Not enough data
8.8
31
Not enough data
9.0
29
Not enough data
8.7
30
Not enough data
9.1
33
Not enough data
9.0
32
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.0
33
Not enough data
8.8
28
Not enough data
Administrative
9.2
32
Not enough data
8.5
31
Not enough data
Cloud PBX PlatformsHide 10 FeaturesShow 10 Features
Not enough data
8.8
80
Basic Communication - Cloud PBX
Not enough data
9.6
8
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
7.7
8
Not enough data
9.0
8
Not enough data
9.2
8
Advanced Features - Cloud PBX
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
9.2
8
VoIPHide 12 FeaturesShow 12 Features
Not enough data
8.9
2,410
Basic Communication
Not enough data
9.3
287
|
Verified
Not enough data
8.3
139
|
Verified
Not enough data
8.9
201
|
Verified
Not enough data
8.6
127
|
Verified
Not enough data
9.2
206
|
Verified
Not enough data
9.3
244
|
Verified
Access
Not enough data
8.8
163
Not enough data
8.9
171
|
Verified
Not enough data
8.9
193
|
Verified
Advanced Features
Not enough data
8.6
208
|
Verified
Not enough data
8.9
222
Not enough data
9.4
249
|
Verified
UCaaS PlatformsHide 9 FeaturesShow 9 Features
Not enough data
8.8
211
Extensions
Not enough data
8.6
31
Not enough data
8.9
33
|
Verified
Not enough data
9.0
24
|
Verified
Features
Not enough data
9.2
39
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
30
|
Verified
Not enough data
9.1
30
|
Verified
Not enough data
8.7
24
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
VCC Live
VCC Live
Vonage Business Communications
Vonage Business Communications
VCC Live and Vonage Business Communications share no categories
Unique Categories
VCC Live
Vonage Business Communications
Vonage Business Communications is categorized as VoIP, UCaaS Platforms, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
VCC Live
VCC Live
Small-Business(50 or fewer emp.)
43.2%
Mid-Market(51-1000 emp.)
50.0%
Enterprise(> 1000 emp.)
6.8%
Vonage Business Communications
Vonage Business Communications
Small-Business(50 or fewer emp.)
62.1%
Mid-Market(51-1000 emp.)
31.3%
Enterprise(> 1000 emp.)
6.7%
Reviewers' Industry
VCC Live
VCC Live
Telecommunications
15.2%
Financial Services
15.2%
Banking
8.3%
Consumer Services
7.6%
Outsourcing/Offshoring
5.3%
Other
48.5%
Vonage Business Communications
Vonage Business Communications
Staffing and Recruiting
10.0%
Information Technology and Services
7.6%
Insurance
6.5%
Financial Services
4.7%
Real Estate
4.5%
Other
66.7%
Most Helpful Reviews
VCC Live
VCC Live
Most Helpful Favorable Review
Ermīns J.
EJ
Ermīns J.
Verified User in Financial Services

Online meetings, with professional staff -> with Senior Customer Success Manager Magdalena Horvath. Automatic systems.

Most Helpful Critical Review
PS
Pawel S.
Verified User in Insurance

(sometimes )when everything goes wrong, and the support does not inform about the time how long it lasts, if they find the cause, they will do it so that this error does not repeat in the future.

Vonage Business Communications
Vonage Business Communications
Most Helpful Favorable Review
Abhay S.
AS
Abhay S.
Verified User in Staffing and Recruiting

Vonage Business Communications is very easy to use and offers reliability, scalability, CRM intergrations, mobile & desktop apps, robust features (Video, messaging, AI analytics), reliable call quality, and 24/7 customer support, making it a great VoIP...

Most Helpful Critical Review
Shelly N.
SN
Shelly N.
Verified User in Hospital & Health Care

We were no longer able to speak with a live person for help, questions, issues, or anything. It was all driven by self help utilizing their website. We started having quality issues and calls dropping multiple times daily. We had our IT person check...

Alternatives
VCC Live
VCC Live Alternatives
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Five9
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NICE CXone Mpower
NICE CXone Mpower
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Talkdesk
Talkdesk
Add Talkdesk
Vonage Business Communications
Vonage Business Communications Alternatives
Zoom Workplace
Zoom Workplace
Add Zoom Workplace
Nextiva
Nextiva
Add Nextiva
RingEX
RingEX
Add RingEX
3CX
3CX
Add 3CX
Discussions
VCC Live
VCC Live Discussions
What is the best way to improve?
1 comment
Dan D.
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 comment
Dan D.
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
czy planujecie poprawę czasu naprawy systemu, oraz przekazywanie informacji?
1 comment
Dan D.
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
See all discussions
Vonage Business Communications
Vonage Business Communications Discussions
When will I be able to attach documents and pictures to SMS?
2 comments
Jeffrey D.
JD
MMS (pictures) is now available. Unsure on sending docs via SMS.Read more
What is Vonage Business Communications used for?
2 comments
Aanand v.
AV
This is used for VoIP call and You can send massage also.Read more
I would like to upload files that I take pictures of, then send or share them.. is that an option?
1 comment
Ben W.
BW
If they are also a user with Vonage you can send files through the "Team Messaging" feature. There is also a fax option.Read more
See all discussions
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Ask Vonage Business Communications a QuestionContact Vonage Business Communications

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VCC Live
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