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- Avaya Experience Platform-vs-VCC Live
Compare Avaya Experience Platform and VCC Live 
At a Glance
Market Segments
Enterprise (53.0% of reviews)
Mid-Market (50.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat Per Month
Avaya Experience Platform
Star Rating
(177)4.1 out of 5
Market Segments
Enterprise (53.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformVCC Live
Star Rating
(135)4.7 out of 5
Market Segments
Mid-Market (50.4% of reviews)
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Avaya Experience Platform excels in its predictive dialing capabilities, scoring 9.3, which users say significantly enhances their outbound calling efficiency compared to VCC Live's score of 8.6 in auto dialing.
- Users report that VCC Live offers superior ease of use with a score of 9.0, while Avaya Experience Platform's score of 8.4 indicates that users find it slightly more complex to navigate.
- G2 users highlight the quality of support for VCC Live, which received a score of 9.1, as a key differentiator, whereas Avaya Experience Platform's support quality score of 8.2 suggests room for improvement.
- Reviewers say that VCC Live shines in workforce management features, particularly in agent availability (9.2) and skills management (8.8), while Avaya's scores of 7.7 and 7.3 indicate less robust capabilities in these areas.
- Users on G2 mention that Avaya Experience Platform's omnichannel capabilities score 8.6, which is competitive, but VCC Live's focus on social channels (7.7) is seen as a limitation compared to Avaya's broader channel support.
- Reviewers report that VCC Live's performance evaluation tools score 8.9, indicating a strong emphasis on analytics, while Avaya's score of 8.8 suggests it may not provide as comprehensive insights into agent performance.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableVCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
Avaya Experience Platform
No trial information availableVCC Live
No trial information availableRatings
Meets Requirements
8.7
129
8.9
112
Ease of Use
8.4
128
9.0
114
Ease of Setup
7.5
31
8.9
102
Ease of Admin
8.0
32
8.6
98
Quality of Support
8.2
115
9.1
111
Has the product been a good partner in doing business?
7.9
31
9.4
95
Product Direction (% positive)
7.1
126
9.0
108
Features by Category
Dialing Options
Not enough data
8.3
34
|
Verified
Not enough data
8.6
30
|
Verified
Not enough data
9.3
38
|
Verified
Agent Tools
Not enough data
8.5
24
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
9.0
39
|
Verified
Not enough data
9.4
40
|
Verified
Automation
Not enough data
8.6
29
|
Verified
Not enough data
8.8
30
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
8.7
28
|
Verified
Channels
9.3
12
|
Verified
9.1
69
|
Verified
9.8
8
7.8
38
|
Verified
9.3
12
|
Verified
7.9
35
|
Verified
9.5
7
8.4
44
|
Verified
8.9
11
|
Verified
8.6
48
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
8.6
31
|
Verified
8.9
58
|
Verified
8.9
31
9.0
58
|
Verified
9.0
28
|
Verified
8.9
59
|
Verified
9.2
12
|
Verified
8.1
24
8.6
13
9.2
59
|
Verified
8.8
11
|
Verified
9.2
63
|
Verified
9.2
11
|
Verified
8.8
55
|
Verified
9.7
11
|
Verified
8.7
56
|
Verified
Administrative
8.7
24
|
Verified
8.9
55
|
Verified
9.0
24
|
Verified
9.2
70
|
Verified
8.5
28
|
Verified
8.6
70
|
Verified
8.7
9
|
Verified
9.0
64
|
Verified
8.8
10
|
Verified
8.6
53
|
Verified
Workforce Management
7.7
5
|
Verified
9.2
18
|
Verified
7.3
5
|
Verified
8.8
17
|
Verified
Not enough data
8.2
12
|
Verified
9.3
5
|
Verified
8.3
13
|
Verified
Not enough data
8.5
9
Administration
Not enough data
8.2
17
|
Verified
7.3
5
|
Verified
8.9
17
|
Verified
7.3
5
|
Verified
8.0
18
|
Verified
Not enough data
7.6
13
|
Verified
8.7
5
|
Verified
9.4
13
Platform
Not enough data
8.6
24
Not enough data
7.2
19
Not enough data
8.8
31
Not enough data
9.0
29
Not enough data
8.7
30
Not enough data
9.1
33
Not enough data
9.0
32
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.0
33
Not enough data
8.8
28
Administrative
Not enough data
9.2
32
Not enough data
8.5
31
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Avaya Experience Platform and VCC Live are categorized as Contact Center Workforce and Contact Center
Unique Categories
Avaya Experience Platform is categorized as Speech Analytics and Customer Self-Service
VCC Live is categorized as Auto Dialer and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.1%
Information Technology and Services
10.7%
Consumer Services
10.7%
Insurance
10.1%
Financial Services
4.7%
Other
49.7%
Telecommunications
15.3%
Financial Services
15.3%
Banking
8.4%
Consumer Services
7.6%
Outsourcing/Offshoring
5.3%
Other
48.1%
Most Helpful Reviews
Avaya Experience Platform
Most Helpful Favorable Review
Verified User in Entertainment
The simplicity of it is amazing. I love how all options are easy to find. There are no confusing buttons or sequences you need to remember. It makes communication within a group amazing and I love how easy it is to transfer calls.
Most Helpful Critical Review
Verified User in Government Administration
How much time ya got? It's an incredible waste of time and money. I can't believe I was duped into the "we come from AT&T" salespitch -- They come from AT&T in the same way that I come from George Washington!
VCC Live
Most Helpful Favorable Review
Balázs S.
Verified User in Consumer Services
- Intuitive and easy-to-navigate interface - Extensive customization possibilities - Wide range of detailed reports - Skilled and dedicated Customer Success Managers
Most Helpful Critical Review
Pawel S.
Verified User in Insurance
(sometimes )when everything goes wrong, and the support does not inform about the time how long it lasts, if they find the cause, they will do it so that this error does not repeat in the future.
Verified User in Entertainment
The simplicity of it is amazing. I love how all options are easy to find. There are no confusing buttons or sequences you need to remember. It makes communication within a group amazing and I love how easy it is to transfer calls.
Balázs S.
Verified User in Consumer Services
- Intuitive and easy-to-navigate interface - Extensive customization possibilities - Wide range of detailed reports - Skilled and dedicated Customer Success Managers
Verified User in Government Administration
How much time ya got? It's an incredible waste of time and money. I can't believe I was duped into the "we come from AT&T" salespitch -- They come from AT&T in the same way that I come from George Washington!
Pawel S.
Verified User in Insurance
(sometimes )when everything goes wrong, and the support does not inform about the time how long it lasts, if they find the cause, they will do it so that this error does not repeat in the future.
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
What is the best way to improve?
1 comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
czy planujecie poprawę czasu naprawy systemu, oraz przekazywanie informacji?
1 comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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