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At a Glance
Market Segments
Mid-Market (57.2% of reviews)
Mid-Market (55.1% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Totango
Star Rating
(1,146)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansVitally
Star Rating
(674)4.5 out of 5
Market Segments
Mid-Market (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about VitallySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Totango's Ease of Setup is rated at 7.3, which some find challenging compared to Vitally's 8.1. Reviewers mention that Vitally's onboarding process is more intuitive, making it easier for teams to get started quickly.
- Reviewers mention that Vitally excels in Quality of Support with a score of 9.0, while Totango scores 8.4. Users on G2 highlight that Vitally's support team is more responsive and helpful, often resolving issues faster.
- Users say that Vitally's Customer Monitoring features, rated at 8.9, provide more comprehensive insights compared to Totango's 8.5. Reviewers appreciate Vitally's ability to track customer engagement more effectively, leading to better retention strategies.
- G2 users report that Totango's Playbooks feature, scoring 7.7, lacks the depth and flexibility found in Vitally's 8.4 rating. Users mention that Vitally offers more customizable templates that cater to various customer scenarios.
- Reviewers mention that Vitally's Product Engagement score of 8.6 outshines Totango's 8.0, with users appreciating the more interactive and user-friendly interface that encourages higher user adoption rates.
- Users on G2 report that Totango's Customization options, rated at 7.9, are less robust than Vitally's 8.7. Reviewers highlight that Vitally allows for more tailored configurations, enabling businesses to align the software closely with their specific needs.
Pricing
Entry-Level Pricing
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Vitally
No pricing availableFree Trial
Totango
No trial information availableVitally
Free Trial is available
Ratings
Meets Requirements
8.3
966
8.7
544
Ease of Use
8.2
980
8.4
562
Ease of Setup
7.4
492
8.1
305
Ease of Admin
7.8
360
8.7
203
Quality of Support
8.4
814
9.0
458
Has the product been a good partner in doing business?
8.6
360
9.3
203
Product Direction (% positive)
8.7
943
9.1
521
Features by Category
Customer Information
8.2
772
|
Verified
8.7
431
|
Verified
8.5
752
|
Verified
8.9
433
|
Verified
8.4
746
|
Verified
8.7
427
|
Verified
7.7
639
|
Verified
8.4
416
|
Verified
8.5
759
|
Verified
8.7
429
|
Verified
8.0
697
|
Verified
8.6
404
|
Verified
7.3
569
|
Verified
7.7
347
|
Verified
Predictions
7.8
664
|
Verified
8.1
402
|
Verified
7.1
632
|
Verified
7.7
369
|
Verified
7.9
674
|
Verified
8.5
387
|
Verified
6.5
495
|
Verified
6.7
322
|
Verified
Platform
8.0
753
|
Verified
8.5
410
|
Verified
7.7
690
|
Verified
8.4
390
|
Verified
7.9
690
|
Verified
8.2
376
|
Verified
8.0
700
|
Verified
8.5
386
|
Verified
7.9
725
|
Verified
8.2
398
|
Verified
7.9
716
|
Verified
8.7
404
|
Verified
8.3
710
|
Verified
8.8
391
|
Verified
8.5
632
|
Verified
8.8
361
|
Verified
8.2
741
|
Verified
8.9
398
|
Verified
8.3
709
|
Verified
8.8
385
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - Customer Success
7.5
53
8.8
10
7.8
52
8.7
10
8.0
51
8.9
11
7.7
51
9.1
11
7.6
52
8.2
10
User Analysis
7.1
50
Not enough data
7.0
55
Not enough data
User Support
7.9
55
Not enough data
6.9
39
Not enough data
Feature Not Available
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
6.6
41
Not enough data
Platform Basics - Digital Adoption Platform
7.1
7
Not enough data
6.4
7
Not enough data
Analytics - Digital Adoption Platform
6.2
7
Not enough data
Functions - Digital Adoption Platform
7.1
7
Not enough data
5.8
8
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Not enough data
Intelligence
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Not enough data
Sales Team
7.4
68
7.9
89
Feature Not Available
7.6
90
7.6
74
8.4
104
Intelligence
7.3
72
8.2
99
6.8
66
7.5
94
6.8
62
7.6
90
Mapping
Feature Not Available
7.5
88
Feature Not Available
8.0
96
Agentic AI - Customer Revenue Optimization
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Not enough data
Platform Basics
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Not enough data
Agentic AI - Customer Journey Mapping
7.1
18
Not enough data
Platform Basics
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Additional Functionality
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Not enough data
Agentic AI - Customer Journey Analytics
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Not enough data
Analytics
8.1
101
Not enough data
8.2
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customization
8.0
90
Not enough data
Feature Not Available
Not enough data
7.6
76
Not enough data
Feature Not Available
Not enough data
Generative AI
6.4
51
Not enough data
6.4
52
Not enough data
Agentic AI - Experience Management
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Onboarding Setup
8.2
221
8.6
127
7.9
212
8.6
131
8.0
202
8.4
125
Project Tracking
8.2
199
8.5
127
Feature Not Available
8.2
119
8.0
195
8.2
119
8.4
212
8.5
128
8.0
193
8.2
118
Customer Engagement
7.9
188
8.1
117
8.0
204
8.1
117
7.7
199
7.8
112
8.3
198
8.5
117
Feature Not Available
8.3
120
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Totango and Vitally are categorized as Client Onboarding, Customer Revenue Optimization, and Customer Success
Unique Categories
Totango is categorized as Customer Data Platform (CDP), Experience Management, Customer Journey Mapping, Digital Adoption Platform, Customer Journey Analytics, and SAP Store
Vitally has no unique categories
Reviews
Reviewers' Company Size
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vitally
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.0%
Information Technology and Services
18.9%
Telecommunications
4.3%
Internet
3.5%
Marketing and Advertising
3.4%
Other
33.9%
Computer Software
44.5%
Information Technology and Services
22.8%
Financial Services
4.3%
Computer & Network Security
3.6%
Marketing and Advertising
3.5%
Other
21.3%
Alternatives
Discussions
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
Vitally has no discussions with answers
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