Compare Totango and Velaris 
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (52.7% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Totango
Star Rating
(1,039)4.3 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansVelaris
Star Rating
(93)4.6 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about VelarisSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users on G2 report that Totango's Quality of Support is rated at 8.5, while Velaris excels with a score of 9.5, indicating that Velaris provides superior customer service and responsiveness.
- Reviewers mention that Totango's Ease of Setup is rated at 7.3, which some users find challenging, whereas Velaris shines with a score of 8.4, making it easier for new users to get started quickly.
- G2 users highlight that Velaris offers better Customer Health Scores at 8.9 compared to Totango's 8.2, suggesting that Velaris provides more effective tools for monitoring customer engagement and satisfaction.
- Users say that Totango's Churn Risk prediction feature scores 7.9, while Velaris outperforms with a score of 8.5, indicating that Velaris has more reliable analytics for identifying potential customer churn.
- Reviewers mention that Velaris has a more robust API & Integrations capability with a score of 8.8, compared to Totango's 7.7, making it easier for users to connect with other tools and platforms.
- Users report that Velaris excels in Customization with a score of 8.5, while Totango's score is 8.0, suggesting that Velaris offers more flexible options for tailoring the software to specific business needs.
Featured Products
Sponsored
Dock
(122)
Customer Success
Visit Website
Sponsored
Product Fruits
(123)
Customer Success
Visit Website
Sponsored
Arrows
(47)
Customer Success
Visit Website
Pricing
Entry-Level Pricing
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Velaris
No pricing availableFree Trial
Totango
No trial information availableVelaris
No trial information availableRatings
Meets Requirements
8.4
868
8.8
89
Ease of Use
8.2
881
8.6
90
Ease of Setup
7.4
416
8.4
66
Ease of Admin
7.9
340
9.0
35
Quality of Support
8.4
745
9.5
88
Has the product been a good partner in doing business?
8.6
341
9.3
35
Product Direction (% positive)
8.7
845
9.6
89
Features by Category
Customer Information
8.2
684
|
Verified
8.9
75
8.5
664
|
Verified
8.8
74
8.4
658
|
Verified
8.8
75
7.7
554
|
Verified
8.6
72
8.6
673
|
Verified
8.6
73
8.0
611
|
Verified
8.5
71
7.4
484
|
Verified
8.4
69
Predictions
7.9
582
|
Verified
8.5
70
7.2
548
|
Verified
8.1
69
8.0
590
|
Verified
8.5
69
6.6
413
|
Verified
7.7
65
Platform
8.0
667
|
Verified
8.6
70
7.7
604
|
Verified
8.8
71
7.9
608
|
Verified
8.6
69
8.1
617
|
Verified
8.5
69
7.9
641
|
Verified
8.2
70
8.0
632
|
Verified
8.5
71
8.4
626
|
Verified
8.8
69
8.5
548
|
Verified
8.9
68
8.2
657
|
Verified
8.7
70
8.4
627
|
Verified
8.7
71
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
User Analysis
7.0
44
Not enough data
7.0
49
Not enough data
User Support
7.8
48
Not enough data
6.6
32
Not enough data
Feature Not Available
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
6.6
35
Not enough data
Data Sourcing
8.2
157
|
Verified
Not enough data
8.1
156
|
Verified
Not enough data
7.2
89
Not enough data
7.7
90
Not enough data
Intelligence
Feature Not Available
Not enough data
7.3
136
|
Verified
Not enough data
Feature Not Available
Not enough data
Sales Team
7.5
55
Not enough data
Feature Not Available
Not enough data
7.6
61
Not enough data
Intelligence
7.5
59
Not enough data
7.1
53
Not enough data
7.2
50
Not enough data
Mapping
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.1
115
Not enough data
7.9
119
Not enough data
8.2
111
Not enough data
Feature Not Available
Not enough data
7.6
102
Not enough data
Platform Basics
8.4
199
|
Verified
Not enough data
8.3
198
|
Verified
Not enough data
Platform Data
8.1
194
|
Verified
Not enough data
7.9
195
|
Verified
Not enough data
8.3
215
|
Verified
Not enough data
8.3
200
|
Verified
Not enough data
Platform Additional Functionality
8.3
191
|
Verified
Not enough data
7.9
201
|
Verified
Not enough data
8.1
172
Not enough data
Analytics
8.2
87
Not enough data
8.2
81
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customization
8.1
77
Not enough data
Feature Not Available
Not enough data
7.7
64
Not enough data
Feature Not Available
Not enough data
Generative AI
6.6
39
Not enough data
6.4
40
Not enough data
Onboarding Setup
8.3
195
Not enough data
8.0
187
Not enough data
8.1
177
Not enough data
Project Tracking
8.3
176
Not enough data
Feature Not Available
Not enough data
8.0
172
Not enough data
8.5
185
Not enough data
8.0
170
Not enough data
Customer Engagement
8.0
163
Not enough data
8.1
180
Not enough data
7.9
175
Not enough data
8.4
174
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Totango and Velaris are categorized as Customer Success
Unique Categories
Velaris has no unique categories
Reviews
Reviewers' Company Size
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Velaris
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.5%
Information Technology and Services
19.5%
Telecommunications
4.5%
Internet
3.8%
Marketing and Advertising
3.3%
Other
32.5%
Computer Software
24.7%
Information Technology and Services
17.2%
Marketing and Advertising
11.8%
Logistics and Supply Chain
6.5%
Mental Health Care
3.2%
Other
36.6%
Most Helpful Reviews
Totango
Most Helpful Favorable Review
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Most Helpful Critical Review
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Velaris
Most Helpful Favorable Review
Stephanie H.
Verified User in Computer Software
As a company, every person that we've interacted with so far is ace! Quick answers, quick solutions, and they make you feel like you're the VIP at the party. Our go-to CSM is a treasure trove of knowledge, overflowing with insights and insider knowledge...
Most Helpful Critical Review
Anjana P.
Verified User in Logistics and Supply Chain
There is nothing thus far at the moment.
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Stephanie H.
Verified User in Computer Software
As a company, every person that we've interacted with so far is ace! Quick answers, quick solutions, and they make you feel like you're the VIP at the party. Our go-to CSM is a treasure trove of knowledge, overflowing with insights and insider knowledge...
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Anjana P.
Verified User in Logistics and Supply Chain
There is nothing thus far at the moment.
Alternatives
Discussions
What are best practices for CSM assignment process - both dynamic and static?
2 comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
Velaris has no discussions with answers
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