Compare Catalyst and Totango 
At a Glance
Market Segments
Mid-Market (76.2% of reviews)
Mid-Market (57.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Catalyst
Star Rating
(593)4.6 out of 5
Market Segments
Mid-Market (76.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CatalystTotango
Star Rating
(1,017)4.3 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Totango's Customer Health Scores feature is effective, scoring 8.2, but reviewers mention that Catalyst outperforms it slightly with a score of 8.7, indicating a more robust system for tracking customer engagement and satisfaction.
- Reviewers mention that Catalyst excels in Quality of Support, achieving a score of 9.1 compared to Totango's 8.5, suggesting that users find Catalyst's support team more responsive and helpful when issues arise.
- G2 users highlight that Totango's Ease of Setup is rated at 7.3, which some find challenging, while Catalyst's score of 8.5 indicates a smoother onboarding experience, making it easier for new users to get started.
- Users on G2 report that both platforms offer Data Enrichment capabilities, but Catalyst's score of 8.4 is slightly higher than Totango's 8.2, suggesting that Catalyst may provide more comprehensive data integration options.
- Reviewers mention that Totango's Dynamic Segmentation feature scores 8.4, which is a strong point, but Catalyst's lower score of 7.4 indicates that users may find Totango's segmentation capabilities more effective for targeted marketing efforts.
- Users say that while both platforms offer Customization options, Catalyst's higher score of 8.6 compared to Totango's 8.0 suggests that users appreciate the flexibility and personalization options available in Catalyst more than in Totango.
Featured Products
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Product Fruits
(122)
Customer Success
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(47)
Customer Success
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Sponsored
Dock
(118)
Customer Success
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Pricing
Entry-Level Pricing
Catalyst
No pricing availableTotango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
Catalyst
No trial information availableTotango
No trial information availableRatings
Meets Requirements
8.7
452
8.4
838
Ease of Use
8.9
459
8.2
850
Ease of Setup
8.5
169
7.3
391
Ease of Admin
8.6
130
7.9
334
Quality of Support
9.1
400
8.4
726
Has the product been a good partner in doing business?
9.5
131
8.6
335
Product Direction (% positive)
9.3
411
8.7
814
Features by Category
Customer Information
8.7
299
|
Verified
8.2
657
|
Verified
8.7
293
|
Verified
8.5
638
|
Verified
8.8
297
|
Verified
8.4
632
|
Verified
8.1
261
|
Verified
7.8
528
|
Verified
8.6
272
|
Verified
8.6
647
|
Verified
8.1
263
|
Verified
8.0
585
|
Verified
6.5
177
7.4
458
|
Verified
Predictions
8.3
258
|
Verified
7.9
556
|
Verified
7.7
221
|
Verified
7.2
522
|
Verified
8.1
211
8.0
565
|
Verified
Feature Not Available
6.6
388
|
Verified
Platform
8.6
286
|
Verified
8.0
641
|
Verified
8.1
253
|
Verified
7.7
578
|
Verified
7.9
241
|
Verified
7.9
582
|
Verified
8.4
251
|
Verified
8.1
591
|
Verified
8.1
265
|
Verified
7.9
615
|
Verified
8.6
272
|
Verified
8.0
606
|
Verified
8.8
258
|
Verified
8.4
600
|
Verified
8.8
227
|
Verified
8.5
522
|
Verified
8.8
276
|
Verified
8.2
631
|
Verified
8.8
259
|
Verified
8.4
601
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
User Analysis
Not enough data
7.3
39
Not enough data
7.2
44
User Support
Not enough data
8.0
43
Not enough data
6.7
28
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
7.0
31
Data Sourcing
8.4
73
8.2
140
|
Verified
8.5
67
8.2
139
|
Verified
Feature Not Available
7.4
72
Feature Not Available
7.9
73
Intelligence
7.4
49
Feature Not Available
Feature Not Available
7.3
119
|
Verified
Feature Not Available
Feature Not Available
Sales Team
8.1
36
7.7
47
Feature Not Available
Feature Not Available
8.0
54
7.8
53
Intelligence
8.0
45
7.8
51
Feature Not Available
7.4
45
7.3
41
7.4
42
Mapping
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Platform Basics
8.1
45
8.2
105
Feature Not Available
7.9
109
8.2
38
8.3
101
Feature Not Available
Feature Not Available
7.9
35
7.7
92
Platform Basics
7.4
46
8.5
192
|
Verified
8.0
52
8.3
192
|
Verified
Platform Data
7.9
50
8.1
188
|
Verified
7.7
50
7.9
189
|
Verified
8.7
55
8.4
209
|
Verified
7.8
47
8.2
194
|
Verified
Platform Additional Functionality
Feature Not Available
8.3
185
|
Verified
7.9
50
7.9
195
|
Verified
7.7
48
8.2
166
Analytics
Not enough data
8.2
84
Not enough data
8.2
78
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.1
74
Not enough data
Feature Not Available
Not enough data
7.6
62
Not enough data
Feature Not Available
Generative AI
Not enough data
6.6
37
Not enough data
6.4
38
Onboarding Setup
Not enough data
8.3
189
Not enough data
8.0
181
Not enough data
8.1
171
Project Tracking
Not enough data
8.3
170
Not enough data
Feature Not Available
Not enough data
8.0
166
Not enough data
8.4
179
Not enough data
8.1
164
Customer Engagement
Not enough data
8.0
157
Not enough data
8.2
174
Not enough data
7.9
169
Not enough data
8.5
168
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Catalyst and Totango are categorized as Customer Revenue Optimization, Customer Data Platform (CDP), Customer Success, Customer Journey Mapping, and Customer Journey Analytics
Unique Categories
Catalyst has no unique categories
Totango is categorized as Client Onboarding, SAP Store, Experience Management, and Digital Adoption Platform
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.7%
Information Technology and Services
17.0%
Marketing and Advertising
11.0%
Financial Services
4.1%
Computer & Network Security
4.1%
Other
24.1%
Computer Software
36.5%
Information Technology and Services
19.5%
Telecommunications
4.4%
Internet
3.8%
Marketing and Advertising
3.3%
Other
32.5%
Most Helpful Reviews
Catalyst
Most Helpful Favorable Review
Lynn C.
Verified User in Health, Wellness and Fitness
I like best the ability to get a quick snapshot of my client.
Most Helpful Critical Review
Verified User in Computer Software
- Playbooks can't be edited when they are live or all opportunities that are currently in the playbook will be kicked out - Salesforce Catalyst sync can take up to 8h, which means some opportunities won't pull in until the next business day, depending on...
Totango
Most Helpful Favorable Review
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Most Helpful Critical Review
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Lynn C.
Verified User in Health, Wellness and Fitness
I like best the ability to get a quick snapshot of my client.
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Verified User in Computer Software
- Playbooks can't be edited when they are live or all opportunities that are currently in the playbook will be kicked out - Salesforce Catalyst sync can take up to 8h, which means some opportunities won't pull in until the next business day, depending on...
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Alternatives
Discussions
Catalyst has no discussions with answers
What are best practices for CSM assignment process - both dynamic and static?
2 comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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