Compare Catalyst and Totango 
At a Glance
Market Segments
Mid-Market (76.3% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Catalyst
Star Rating
(597)4.6 out of 5
Market Segments
Mid-Market (76.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CatalystTotango
Star Rating
(1,041)4.3 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Totango's Customer Health Scores feature, rated at 8.2, provides a solid overview of customer engagement, but reviewers mention that Catalyst's score of 8.7 offers more detailed insights, making it easier to identify at-risk customers.
- Reviewers mention that Totango's Ease of Setup is rated at 7.3, which some users find cumbersome, while Catalyst shines with a score of 8.5, indicating a more user-friendly onboarding experience.
- G2 users highlight that Totango's Quality of Support is rated at 8.5, which is commendable, but they note that Catalyst excels with a score of 9.1, often citing faster response times and more helpful resources.
- Users on G2 report that Totango's Dynamic Segmentation feature, rated at 8.4, is effective, but Catalyst's score of 7.4 suggests it may lack some advanced capabilities that users desire for more granular targeting.
- Reviewers say that Totango's Playbooks feature, rated at 7.8, is useful but somewhat basic, while Catalyst's score of 8.1 indicates a more robust set of tools that help in guiding customer interactions effectively.
- Users report that Totango's Data Analytics capabilities, rated at 7.7, are decent, but they mention that Catalyst's score of 7.9 reflects a more comprehensive approach to data insights, allowing for better decision-making.
Featured Products
Sponsored
Product Fruits
(126)
Customer Success
Visit Website
Sponsored
Arrows
(47)
Customer Success
Visit Website
Sponsored
Scope
(1)
Customer Success
Visit Website
Pricing
Entry-Level Pricing
Catalyst
No pricing availableTotango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
Catalyst
No trial information availableTotango
No trial information availableRatings
Meets Requirements
8.7
457
8.4
870
Ease of Use
8.9
464
8.2
883
Ease of Setup
8.4
173
7.4
418
Ease of Admin
8.6
133
7.9
339
Quality of Support
9.1
405
8.4
745
Has the product been a good partner in doing business?
9.4
134
8.6
340
Product Direction (% positive)
9.3
416
8.7
847
Features by Category
Customer Information
8.7
302
|
Verified
8.2
686
|
Verified
8.7
296
|
Verified
8.5
666
|
Verified
8.8
300
|
Verified
8.4
660
|
Verified
8.1
264
|
Verified
7.7
556
|
Verified
8.6
275
|
Verified
8.6
675
|
Verified
8.1
266
|
Verified
8.0
613
|
Verified
6.5
180
7.4
486
|
Verified
Predictions
8.3
261
|
Verified
7.9
584
|
Verified
7.8
224
|
Verified
7.2
550
|
Verified
8.1
214
8.0
592
|
Verified
Feature Not Available
6.6
415
|
Verified
Platform
8.6
289
|
Verified
8.0
669
|
Verified
8.1
256
|
Verified
7.7
606
|
Verified
7.9
244
|
Verified
7.9
610
|
Verified
8.4
254
|
Verified
8.1
619
|
Verified
8.1
268
|
Verified
7.9
643
|
Verified
8.5
275
|
Verified
8.0
634
|
Verified
8.8
261
|
Verified
8.4
628
|
Verified
8.8
230
|
Verified
8.5
550
|
Verified
8.7
279
|
Verified
8.2
659
|
Verified
8.8
262
|
Verified
8.4
629
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
User Analysis
Not enough data
7.2
43
Not enough data
7.1
48
User Support
Not enough data
7.9
47
Not enough data
6.7
31
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
6.8
34
Data Sourcing
8.4
76
8.2
157
|
Verified
8.5
70
8.1
156
|
Verified
Feature Not Available
7.2
89
Feature Not Available
7.7
90
Intelligence
7.5
52
Feature Not Available
Feature Not Available
7.3
136
|
Verified
Feature Not Available
Feature Not Available
Sales Team
8.2
38
7.5
55
Feature Not Available
Feature Not Available
8.0
56
7.6
61
Intelligence
8.1
47
7.5
59
Feature Not Available
7.1
53
7.4
43
7.2
50
Mapping
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Platform Basics
8.1
48
8.2
115
Feature Not Available
7.9
119
8.0
41
8.3
111
Feature Not Available
Feature Not Available
7.7
38
7.7
102
Platform Basics
7.4
49
8.4
199
|
Verified
7.9
55
8.3
198
|
Verified
Platform Data
7.8
53
8.1
194
|
Verified
7.6
53
7.9
195
|
Verified
8.6
58
8.3
215
|
Verified
7.8
50
8.3
200
|
Verified
Platform Additional Functionality
Feature Not Available
8.3
191
|
Verified
7.9
53
7.9
201
|
Verified
7.7
51
8.1
172
Analytics
Not enough data
8.2
88
Not enough data
8.2
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.1
77
Not enough data
Feature Not Available
Not enough data
7.7
64
Not enough data
Feature Not Available
Generative AI
Not enough data
6.6
39
Not enough data
6.4
40
Onboarding Setup
Not enough data
8.3
195
Not enough data
8.0
187
Not enough data
8.1
177
Project Tracking
Not enough data
8.3
176
Not enough data
Feature Not Available
Not enough data
8.0
172
Not enough data
8.5
185
Not enough data
8.0
170
Customer Engagement
Not enough data
8.0
163
Not enough data
8.1
180
Not enough data
7.9
175
Not enough data
8.4
174
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Catalyst and Totango are categorized as Customer Revenue Optimization, Customer Data Platform (CDP), Customer Success, Customer Journey Mapping, and Customer Journey Analytics
Unique Categories
Catalyst has no unique categories
Totango is categorized as Client Onboarding, SAP Store, Experience Management, and Digital Adoption Platform
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.7%
Information Technology and Services
16.8%
Marketing and Advertising
10.9%
Financial Services
4.4%
Computer & Network Security
4.0%
Other
24.1%
Computer Software
36.5%
Information Technology and Services
19.5%
Telecommunications
4.5%
Internet
3.8%
Marketing and Advertising
3.3%
Other
32.5%
Most Helpful Reviews
Catalyst
Most Helpful Favorable Review
Verified User in Computer Software
One step integration which doesn't completely marry us to SFDC (ex. ZenDesk and Mix Panel integration)
Most Helpful Critical Review
Verified User in Financial Services
The summary fields are too vague and offer me no value; I keep having to open a mini box to see what I need. In order to have current data, I need to manually type notes and add updates. I can not easily export data into Excel or a Google doc in order to...
Totango
Most Helpful Favorable Review
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Most Helpful Critical Review
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Verified User in Computer Software
One step integration which doesn't completely marry us to SFDC (ex. ZenDesk and Mix Panel integration)
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Verified User in Financial Services
The summary fields are too vague and offer me no value; I keep having to open a mini box to see what I need. In order to have current data, I need to manually type notes and add updates. I can not easily export data into Excel or a Google doc in order to...
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Alternatives
Discussions
Catalyst has no discussions with answers
What are best practices for CSM assignment process - both dynamic and static?
2 comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
