Compare Catalyst and ChurnZero 
At a Glance
Market Segments
Mid-Market (76.2% of reviews)
Mid-Market (62.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Catalyst
Star Rating
(593)4.6 out of 5
Market Segments
Mid-Market (76.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CatalystChurnZero
Star Rating
(1,356)4.7 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Customer Health Scores with a rating of 8.9, while Catalyst trails slightly behind at 8.7. Reviewers mention that ChurnZero's ability to provide detailed health metrics helps teams proactively manage customer relationships.
- Reviewers mention that ChurnZero's Quality of Support is outstanding, scoring 9.6 compared to Catalyst's 9.1. Users on G2 highlight the responsiveness and helpfulness of ChurnZero's support team, making it a preferred choice for those needing reliable assistance.
- Users say that ChurnZero's Playbooks feature, rated at 8.7, is more effective than Catalyst's 8.0. Reviewers appreciate the customizable nature of ChurnZero's playbooks, which allows for tailored customer engagement strategies.
- G2 users report that ChurnZero's Dynamic Segmentation feature, rated at 8.5, offers more flexibility compared to Catalyst's 7.4. Users mention that this capability allows for more precise targeting of customer segments, enhancing marketing efforts.
- Reviewers mention that ChurnZero's Customer Monitoring capabilities, rated at 9.2, significantly outperform Catalyst's 8.7. Users appreciate the real-time insights provided by ChurnZero, which help in identifying potential churn risks early.
- Users on G2 report that ChurnZero's Scalability is rated at 9.0, indicating it can grow with their business needs, while Catalyst's scalability is rated at 8.8. Reviewers highlight that ChurnZero's robust infrastructure supports expanding user bases without compromising performance.
Featured Products
Sponsored
Dock
(118)
Customer Data Platform (CDP)
Visit Website
Sponsored
Arrows
(47)
Customer Data Platform (CDP)
Visit Website
Sponsored
Product Fruits
(122)
Customer Data Platform (CDP)
Visit Website
Pricing
Entry-Level Pricing
Catalyst
No pricing availableChurnZero
No pricing availableFree Trial
Catalyst
No trial information availableChurnZero
No trial information availableRatings
Meets Requirements
8.7
452
9.1
1,104
Ease of Use
8.9
459
8.5
1,109
Ease of Setup
8.5
169
7.8
465
Ease of Admin
8.6
130
8.4
456
Quality of Support
9.1
400
9.6
1,027
Has the product been a good partner in doing business?
9.5
131
9.6
461
Product Direction (% positive)
9.3
411
9.4
1,040
Features by Category
Customer Information
8.7
299
|
Verified
8.9
869
|
Verified
8.7
293
|
Verified
9.2
854
|
Verified
8.8
297
|
Verified
8.9
847
|
Verified
8.1
261
|
Verified
8.7
806
|
Verified
8.6
272
|
Verified
9.2
868
|
Verified
8.1
263
|
Verified
8.7
790
|
Verified
6.5
177
8.6
692
|
Verified
Predictions
8.3
258
|
Verified
8.7
834
|
Verified
7.7
221
|
Verified
7.9
615
|
Verified
8.1
211
8.7
705
|
Verified
Feature Not Available
7.7
517
|
Verified
Platform
8.6
286
|
Verified
8.6
858
|
Verified
8.1
253
|
Verified
8.6
764
|
Verified
7.9
241
|
Verified
8.6
745
|
Verified
8.4
251
|
Verified
8.7
778
|
Verified
8.1
265
|
Verified
8.9
843
|
Verified
8.6
272
|
Verified
8.6
810
|
Verified
8.8
258
|
Verified
9.0
777
|
Verified
8.8
227
|
Verified
9.1
714
|
Verified
8.8
276
|
Verified
9.2
834
|
Verified
8.8
259
|
Verified
9.1
793
|
Verified
Generative AI
Feature Not Available
7.8
200
Feature Not Available
7.9
199
User Analysis
Not enough data
8.8
109
Not enough data
8.8
117
User Support
Not enough data
9.2
122
Not enough data
7.9
60
Not enough data
8.7
85
Walkthrough Type
Not enough data
8.0
82
Not enough data
8.2
76
Data Sourcing
8.4
73
Not enough data
8.5
67
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Intelligence
7.4
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sales Team
8.1
36
8.3
62
Feature Not Available
8.5
61
8.0
54
8.7
75
Intelligence
8.0
45
8.4
68
Feature Not Available
7.6
62
7.3
41
8.3
61
Mapping
Feature Not Available
8.0
60
Feature Not Available
8.3
64
Platform Basics
8.1
45
8.6
112
Feature Not Available
8.8
114
8.2
38
8.7
101
Feature Not Available
8.4
96
7.9
35
8.6
109
Platform Basics
7.4
46
8.6
128
8.0
52
8.7
134
Platform Data
7.9
50
8.6
138
7.7
50
8.4
130
8.7
55
9.0
147
7.8
47
8.6
131
Platform Additional Functionality
Feature Not Available
8.8
130
7.9
50
8.8
138
7.7
48
8.9
136
Analytics
Not enough data
8.9
182
Not enough data
8.8
164
Not enough data
8.5
128
Not enough data
7.8
101
Customization
Not enough data
8.5
130
Not enough data
7.7
92
Not enough data
8.3
91
Not enough data
8.2
98
Generative AI
Not enough data
8.2
67
Not enough data
8.2
66
Onboarding Setup
Not enough data
9.0
257
Not enough data
8.6
246
Not enough data
8.7
226
Project Tracking
Not enough data
9.0
232
Not enough data
8.8
222
Not enough data
8.6
218
Not enough data
8.9
261
Not enough data
8.8
224
Customer Engagement
Not enough data
8.5
218
Not enough data
8.9
239
Not enough data
8.3
199
Not enough data
8.9
235
Not enough data
8.7
225
Categories
Categories
Shared Categories
Catalyst and ChurnZero are categorized as Customer Revenue Optimization, Customer Success, Customer Journey Mapping, and Customer Journey Analytics
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.7%
Information Technology and Services
17.0%
Marketing and Advertising
11.0%
Financial Services
4.1%
Computer & Network Security
4.1%
Other
24.1%
Computer Software
36.6%
Information Technology and Services
15.9%
Marketing and Advertising
5.5%
Computer & Network Security
3.6%
Financial Services
2.4%
Other
36.0%
Most Helpful Reviews
Catalyst
Most Helpful Favorable Review
Lynn C.
Verified User in Health, Wellness and Fitness
I like best the ability to get a quick snapshot of my client.
Most Helpful Critical Review
Verified User in Computer Software
- Playbooks can't be edited when they are live or all opportunities that are currently in the playbook will be kicked out - Salesforce Catalyst sync can take up to 8h, which means some opportunities won't pull in until the next business day, depending on...
ChurnZero
Most Helpful Favorable Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Most Helpful Critical Review
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Lynn C.
Verified User in Health, Wellness and Fitness
I like best the ability to get a quick snapshot of my client.
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Verified User in Computer Software
- Playbooks can't be edited when they are live or all opportunities that are currently in the playbook will be kicked out - Salesforce Catalyst sync can take up to 8h, which means some opportunities won't pull in until the next business day, depending on...
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Alternatives
Discussions
Catalyst has no discussions with answers
Does ChurnZero have a Customer Success blog?
2 comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
