Compare Tidio and WhatsApp chatbot solution 
At a Glance
Market Segments
Small-Business (91.7% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
Free Per Month
No pricing available
Tidio
Star Rating
(1,619)4.7 out of 5
Market Segments
Small-Business (91.7% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansWhatsApp chatbot solution
Star Rating
(9)4.8 out of 5
Market Segments
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about WhatsApp chatbot solutionFeatured Products
Sponsored
InsertChat
(3)
Customer Self-Service
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Yuma AI
(12)
Customer Self-Service
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Customerly
(37)
Customer Self-Service
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Pricing
Entry-Level Pricing
Tidio
Free Forever
Free
Per Month
For new businesses seeking to start offering great customer service. Free forever. No credit card required.
- No credit card required
- AI-supported chatbots
- Visitor details
WhatsApp chatbot solution
No pricing availableFree Trial
Tidio
Free Trial is available
WhatsApp chatbot solution
No trial information availableRatings
Meets Requirements
9.2
1,105
8.1
6
Ease of Use
9.4
1,117
9.2
6
Ease of Setup
9.3
873
Not enough data
Ease of Admin
9.3
823
Not enough data
Quality of Support
9.3
972
9.4
6
Has the product been a good partner in doing business?
9.3
777
Not enough data
Product Direction (% positive)
9.2
973
Not enough data
Features by Category
Ticket and Case Management
8.8
49
Not enough data
8.8
47
Not enough data
8.9
53
Not enough data
9.0
54
Not enough data
8.8
40
Not enough data
8.9
47
Not enough data
8.6
44
Not enough data
8.8
45
Not enough data
Generative AI
8.5
20
Not enough data
8.5
20
Not enough data
Communication Channels
9.1
49
Not enough data
8.9
47
Not enough data
9.3
55
Not enough data
8.6
43
Not enough data
8.1
38
Not enough data
Platform
9.2
65
Not enough data
9.1
609
|
Verified
Not enough data
9.1
68
Not enough data
8.8
70
Not enough data
8.6
54
Not enough data
9.1
66
Not enough data
Messenger
8.8
48
Not enough data
8.6
50
Not enough data
9.5
49
Not enough data
9.2
47
Not enough data
Channels
8.6
48
Not enough data
9.3
47
Not enough data
8.5
45
Not enough data
8.3
43
Not enough data
8.5
45
Not enough data
Customers
9.0
47
Not enough data
8.9
46
Not enough data
9.1
46
Not enough data
9.3
46
Not enough data
9.1
47
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Channels
7.9
31
Not enough data
8.1
31
Not enough data
7.8
31
Not enough data
Design
8.2
30
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
8.4
30
Not enough data
8.3
31
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.8
432
Not enough data
8.9
426
Not enough data
8.9
426
Not enough data
8.8
410
Not enough data
8.8
367
Not enough data
Platform
9.4
445
Not enough data
8.9
397
Not enough data
8.8
397
Not enough data
8.8
393
Not enough data
8.5
294
Not enough data
8.8
345
Not enough data
9.0
408
Not enough data
Generative AI
8.4
71
Feature Not Available
8.6
69
Feature Not Available
Conversational Platform
8.7
77
Not enough data
8.2
72
Not enough data
8.3
73
Not enough data
8.7
77
Not enough data
Support Automation
8.7
73
Not enough data
8.4
71
Not enough data
8.6
70
Not enough data
8.5
74
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data
8.8
53
Not enough data
8.9
53
Not enough data
Interaction
8.7
53
Not enough data
8.7
55
Not enough data
8.8
51
Not enough data
8.6
51
Not enough data
8.6
53
Not enough data
Learning
8.6
51
Not enough data
8.3
49
Not enough data
Content Generation
8.7
48
Not enough data
8.6
50
Not enough data
System
8.4
50
Not enough data
8.5
49
Not enough data
8.4
47
Not enough data
8.5
49
Not enough data
Generative AI
8.3
51
Not enough data
8.2
49
Not enough data
7.9
50
Not enough data
Communication
9.4
639
|
Verified
Not enough data
9.2
645
|
Verified
Not enough data
8.9
439
Not enough data
9.3
547
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Internal Use
9.1
609
|
Verified
Not enough data
9.1
510
|
Verified
Not enough data
9.0
506
|
Verified
Not enough data
8.8
481
|
Verified
Not enough data
9.0
465
|
Verified
Not enough data
8.9
492
|
Verified
Not enough data
Generative AI
8.5
31
Not enough data
Self-Service Experience
8.7
64
Not enough data
8.9
56
Not enough data
Feature Not Available
Not enough data
9.0
62
Not enough data
9.1
64
Not enough data
Self-Service Platform
8.6
66
Not enough data
9.0
70
Not enough data
9.0
64
Not enough data
8.9
66
Not enough data
Generative AI
8.8(won by default)
10
Not enough data
8.8(won by default)
10
Not enough data
Process
8.5(won by default)
25
Not enough data
9.1(won by default)
27
Not enough data
8.7(won by default)
23
Not enough data
Channels
9.3(won by default)
29
Not enough data
9.3(won by default)
30
Not enough data
9.7(won by default)
32
Not enough data
8.7(won by default)
24
Not enough data
9.1(won by default)
24
Not enough data
Insight
8.9(won by default)
23
Not enough data
8.6(won by default)
27
Not enough data
9.3(won by default)
32
Not enough data
9.6(won by default)
22
Not enough data
Categories
Categories
Shared Categories
Tidio and WhatsApp chatbot solution are categorized as Chatbots
Unique Categories
WhatsApp chatbot solution has no unique categories
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WhatsApp chatbot solution
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.3%
Marketing and Advertising
7.6%
Information Technology and Services
5.4%
Computer Software
5.3%
Health, Wellness and Fitness
4.0%
Other
69.3%
Veterinary
16.7%
Real Estate
16.7%
Information Technology and Services
16.7%
Health, Wellness and Fitness
16.7%
Automotive
16.7%
Other
16.7%
Most Helpful Reviews
Tidio
Most Helpful Favorable Review
Kay J.
Verified User in Writing and Editing
I'm incredibly fussy when it comes to allocating time, resources or energy towards new features for my website. I knew I needed a live chat / chat bot function, and the options were aplenty. Having done my research, I settled on Tidio for its...
Most Helpful Critical Review
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
WhatsApp chatbot solution
Most Helpful Favorable Review
SOHAIL A.
Verified User in Information Technology and Services
It's helps me in finding out old chats in a single click.
Most Helpful Critical Review
Kay J.
Verified User in Writing and Editing
I'm incredibly fussy when it comes to allocating time, resources or energy towards new features for my website. I knew I needed a live chat / chat bot function, and the options were aplenty. Having done my research, I settled on Tidio for its...
SOHAIL A.
Verified User in Information Technology and Services
It's helps me in finding out old chats in a single click.
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
Discussions
Is Tidio safe?
5 comments
MM
It seems like the text you provided is already in English. If you have a different text in an unknown language that you would like translated, please provide...Read more
What is Tidio?
3 comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
WhatsApp chatbot solution has no discussions with answers
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