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Compare Teamwork Desk and Zoho Desk 
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At a Glance
Market Segments
Small-Business (70.7% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$8.50
$0.00
Teamwork Desk
Star Rating
(58)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$8.50
Browse all 4 pricing plansZoho Desk
Star Rating
(7,182)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user satisfaction, boasting a significantly higher overall score compared to Teamwork Desk. Users appreciate its intuitive interface, which helps in managing requests efficiently and keeps everything organized in one place, making it easy to track tickets and respond to customers.
- According to verified reviews, Zoho Desk's implementation process is praised for being straightforward and user-friendly. Recent users highlighted the ease of integration and customization, noting that the support team is responsive and helpful during the transition from other platforms.
- Users say that Teamwork Desk offers a solid range of features, including automation and a centralized ticketing system that benefits multiple teams. Reviewers enjoy the modern design and the "Follow" feature, which helps keep track of customer interactions even when they are not the primary responder.
- Reviewers mention that while Teamwork Desk has a slightly higher score in ease of use and setup, Zoho Desk's overall functionality and advanced features provide a more comprehensive customer support experience. Users have noted that Zoho Desk's pricing is competitive, offering advanced functionalities at lower costs.
- G2 reviewers highlight that Zoho Desk's quality of support is commendable, with many users transitioning from other platforms like Zendesk and reporting excellent support experiences. In contrast, Teamwork Desk's support features, while functional, have received mixed feedback regarding responsiveness.
- According to recent user feedback, both platforms have their strengths, but Zoho Desk's extensive review count and higher satisfaction ratings suggest a more reliable choice for businesses looking for a robust customer support solution. Users appreciate the depth of features in Zoho Desk, such as its knowledge base and ticket collaboration tools, which enhance the overall support experience.
Pricing
Entry-Level Pricing
Teamwork Desk
Starter
$8.50
A ticket management tool for small teams who are just getting started
- 10 agents
- Teamwork Projects integration
- Unlimited inboxes
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Teamwork Desk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
50
8.7
5,710
Ease of Use
8.8
52
8.5
5,788
Ease of Setup
8.7
27
8.1
5,064
Ease of Admin
8.9
25
8.3
4,759
Quality of Support
8.7
48
8.3
5,136
Has the product been a good partner in doing business?
8.9
25
8.4
4,297
Product Direction (% positive)
9.1
52
8.9
5,474
Features by Category
Ticket and Case Management
8.9
42
|
Verified
8.6
3346
|
Verified
8.8
43
|
Verified
8.5
3299
|
Verified
8.8
42
|
Verified
8.3
3076
|
Verified
9.0
40
|
Verified
8.3
2917
|
Verified
Feature Not Available
8.2
2637
|
Verified
8.6
41
|
Verified
8.4
2907
|
Verified
8.9
40
|
Verified
8.5
2913
|
Verified
8.8
23
|
Verified
8.3
2504
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
358
Not enough data
7.1
361
Not enough data
7.2
356
Communication Channels
8.5
32
|
Verified
8.3
2854
|
Verified
9.1
38
|
Verified
8.6
3077
|
Verified
6.0
8
8.2
2387
|
Verified
5.6
6
8.0
2147
|
Verified
Feature Not Available
7.8
1908
|
Verified
Platform
8.2
16
|
Verified
8.1
2285
|
Verified
7.4
16
|
Verified
8.2
2734
|
Verified
8.9
19
|
Verified
8.4
2832
|
Verified
8.2
10
|
Verified
8.1
2252
|
Verified
7.6
31
|
Verified
8.2
2791
|
Verified
8.4
34
|
Verified
8.4
2951
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
572
Not enough data
8.0
557
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
7.4
16
|
Verified
8.2
2734
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
713
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
9.2
11
8.5
1509
8.7
10
8.4
1469
Feature Not Available
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
816
Not enough data
7.8
728
Not enough data
8.2
763
Agentic AI - Customer Self-Service
Not enough data
7.8
80
Not enough data
7.7
81
Not enough data
7.9
80
Not enough data
7.8
85
Not enough data
7.9
83
Not enough data
7.9
81
Not enough data
7.8
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Teamwork Desk and Zoho Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
Teamwork Desk has no unique categories
Reviews
Reviewers' Company Size
Teamwork Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
27.6%
Information Technology and Services
15.5%
Internet
8.6%
Computer Software
6.9%
Logistics and Supply Chain
5.2%
Other
36.2%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.0%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
Teamwork Desk has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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