Compare Splunk On-Call and xMatters 
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Enterprise (66.8% of reviews)
Entry-Level Pricing
--
Free 10 Users Per Month
Splunk On-Call
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Entry-Level Pricing
--
Browse all 4 pricing plansxMatters
Star Rating
(658)4.5 out of 5
Market Segments
Enterprise (66.8% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Splunk On-Call excels in "Ease of Setup" with a score of 9.1, making it a preferred choice for teams looking to implement incident management quickly. In contrast, xMatters has a slightly lower score of 8.7, which some users feel can lead to a more complex initial setup process.
- Reviewers mention that Splunk On-Call's "Quality of Support" is rated at 9.2, with many users praising the responsiveness and helpfulness of the support team. On the other hand, xMatters, while still strong at 9.1, has received feedback indicating that response times can vary, leading to occasional delays in resolving issues.
- G2 users highlight that Splunk On-Call's "Timely Alerts" feature scores an impressive 9.4, with users appreciating the real-time notifications that help them address incidents promptly. In comparison, xMatters also performs well but has a slightly lower score, which some users feel could impact their incident response times.
- Users on G2 report that Splunk On-Call's "Ticket Assignment" feature, rated at 9.1, allows for efficient distribution of tasks among team members, enhancing workflow. Conversely, xMatters, while offering similar functionality, has received mixed reviews regarding its ticketing system's flexibility and user-friendliness.
- Reviewers mention that Splunk On-Call's "Generative AI" capabilities, particularly in "AI Text Summarization," are rated at 8.9, providing users with concise incident summaries that aid in quicker decision-making. xMatters, however, has not yet fully integrated generative AI features, which some users feel limits its effectiveness in automating incident management.
- Users say that Splunk On-Call's "Product Direction" score of 9.2 reflects a strong commitment to continuous improvement and feature updates, which many users find reassuring. In contrast, xMatters, with a score of 9.1, has received feedback suggesting that while updates are regular, they may not always align with user needs as effectively as those from Splunk On-Call.
Featured Products
Sponsored
Serviceaide ChangeGear
(104)
Incident Management
Visit Website
Pricing
Entry-Level Pricing
Splunk On-Call
Custom Pricing
--
Create a customized plan to meet your specific needs.
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
Splunk On-Call
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
8.9
46
9.1
462
Ease of Use
8.6
46
8.8
478
Ease of Setup
9.1
29
8.8
255
Ease of Admin
8.9
29
8.8
174
Quality of Support
9.2
42
9.1
392
Has the product been a good partner in doing business?
9.8
26
9.3
168
Product Direction (% positive)
9.2
46
9.1
448
Features by Category
Monitoring
Not enough data
9.3
260
|
Verified
Not enough data
9.5
287
|
Verified
Not enough data
9.2
265
|
Verified
Management Tools
Not enough data
9.1
256
Not enough data
9.1
261
|
Verified
Not enough data
9.0
249
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Records
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
ServiceNow Apps
Not enough data
9.4
62
Not enough data
9.4
63
Categories
Categories
Shared Categories
Splunk On-Call and xMatters are categorized as IT Alerting and Incident Management
Unique Categories
Splunk On-Call is categorized as Incident Response
xMatters is categorized as ServiceNow Store Apps
Reviews
Reviewers' Company Size
Splunk On-Call
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.0%
Information Technology and Services
28.0%
Retail
8.0%
Marketing and Advertising
6.0%
Broadcast Media
4.0%
Other
24.0%
Information Technology and Services
19.3%
Financial Services
9.3%
Computer Software
7.4%
Hospital & Health Care
6.6%
Banking
5.3%
Other
52.0%
Most Helpful Reviews
Splunk On-Call
Most Helpful Favorable Review
Mike P.
Verified User in Computer Software
VictorOps was a great solution for us as it allowed all those on call to pick how they want to be alerted with custom options for phone numbers to call, email addresses to send to, sms and push alerts. Each individual doesn't have to worry about receiving a...
Most Helpful Critical Review
Spencer H.
Verified User in Information Technology and Services
Not user friendly. Very difficult to configure. Some simple, helpful features are missing (versus competitors). My development teams do not want use it because of these issues.
xMatters
Most Helpful Favorable Review
Todd H.
Verified User in Automotive
Mainly the platform is easy to use, allowing my team to exit the manual notification process when problems arise. The tool runs smoothly, especially after we move to the cloud. I love the design of the instrument, which is very easy to use. I feel the...
Most Helpful Critical Review
Verified User in Internet
Got woken up at 1 in the morning for minor issues, but this is not the software's fault
Mike P.
Verified User in Computer Software
VictorOps was a great solution for us as it allowed all those on call to pick how they want to be alerted with custom options for phone numbers to call, email addresses to send to, sms and push alerts. Each individual doesn't have to worry about receiving a...
Todd H.
Verified User in Automotive
Mainly the platform is easy to use, allowing my team to exit the manual notification process when problems arise. The tool runs smoothly, especially after we move to the cloud. I love the design of the instrument, which is very easy to use. I feel the...
Spencer H.
Verified User in Information Technology and Services
Not user friendly. Very difficult to configure. Some simple, helpful features are missing (versus competitors). My development teams do not want use it because of these issues.
Verified User in Internet
Got woken up at 1 in the morning for minor issues, but this is not the software's fault
Discussions
Splunk On-Call has no discussions with answers
Why xMatters tool crashes sometimes?
1 comment
SH
I've never had a problem with it. Have you raised a case to the xMatters support team? They are really good and will help find the problem.Read more
Can the option of xmatter be enabled only for few audience
1 comment
RT
People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only...Read more
What is xMatters Flow Designer?
1 comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
