Compare Splunk On-Call and xMatters 
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Enterprise (68.0% of reviews)
Entry-Level Pricing
--
Free 10 Users Per Month
Splunk On-Call
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Entry-Level Pricing
--
Browse all 4 pricing plansxMatters
Star Rating
(637)4.5 out of 5
Market Segments
Enterprise (68.0% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Splunk On-Call excels in "Ease of Setup" with a score of 9.1, making it a preferred choice for teams looking to implement incident management quickly. In contrast, xMatters has a slightly lower score of 8.7, indicating that some users find its setup process more complex.
- Reviewers mention that Splunk On-Call's "Quality of Support" is highly rated at 9.2, with many users appreciating the responsiveness and helpfulness of the support team. On the other hand, xMatters also has strong support at 9.1, but some users feel that the response times could be improved.
- G2 users highlight that Splunk On-Call offers superior "Timely Alerts" with a score of 9.4, which is crucial for incident response. Users on G2 have noted that the alerting system is reliable and immediate, while xMatters, although effective, received a lower score in this area, suggesting that some alerts may not be as prompt.
- Users say that Splunk On-Call shines in "Ticket Assignment" with a score of 9.1, allowing for efficient distribution of tasks among team members. In comparison, xMatters also performs well but has a slightly lower score, indicating that users may experience some challenges in ticket management.
- Reviewers mention that both products have strong "ServiceNow Integration," with Splunk On-Call scoring 9.3. Users appreciate the seamless connection to ServiceNow, which enhances workflow efficiency. xMatters also integrates well, but some users report minor issues with synchronization.
- Users report that Splunk On-Call's "Generative AI" features, particularly in "AI Text Summarization," are rated at 8.9, providing valuable insights for incident reports. xMatters, while also offering generative AI capabilities, has not received as high praise in this area, suggesting that Splunk On-Call may provide a more robust AI experience.
Featured Products
Sponsored
Serviceaide ChangeGear
(98)
Incident Management
Visit Website
Pricing
Entry-Level Pricing
Splunk On-Call
Custom Pricing
--
Create a customized plan to meet your specific needs.
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
Splunk On-Call
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
8.9
46
9.1
442
Ease of Use
8.6
46
8.8
458
Ease of Setup
9.1
29
8.7
235
Ease of Admin
8.9
29
8.8
167
Quality of Support
9.2
42
9.1
373
Has the product been a good partner in doing business?
9.8
26
9.3
161
Product Direction (% positive)
9.2
46
9.1
429
Features by Category
Monitoring
Not enough data
9.2
240
|
Verified
Not enough data
9.4
267
|
Verified
Not enough data
9.1
246
|
Verified
Management Tools
Not enough data
9.1
237
Not enough data
9.0
241
|
Verified
Not enough data
8.9
230
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Records
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
ServiceNow Apps
Not enough data
9.3
52
Not enough data
9.3
53
Categories
Categories
Shared Categories
Splunk On-Call and xMatters are categorized as IT Alerting and Incident Management
Unique Categories
Splunk On-Call is categorized as Incident Response
xMatters is categorized as ServiceNow Store Apps
Reviews
Reviewers' Company Size
Splunk On-Call
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.0%
Information Technology and Services
28.0%
Retail
8.0%
Marketing and Advertising
6.0%
Broadcast Media
4.0%
Other
24.0%
Information Technology and Services
19.0%
Financial Services
9.4%
Hospital & Health Care
6.8%
Computer Software
6.0%
Banking
5.5%
Other
53.2%
Most Helpful Reviews
Splunk On-Call
Most Helpful Favorable Review
Peter W.
Verified User in Media Production
Breadth of integrations couple with the smart way you can tailor alerts using their Transmogrifier
Most Helpful Critical Review
Spencer H.
Verified User in Information Technology and Services
Not user friendly. Very difficult to configure. Some simple, helpful features are missing (versus competitors). My development teams do not want use it because of these issues.
xMatters
Most Helpful Favorable Review
Todd H.
Verified User in Automotive
Mainly the platform is easy to use, allowing my team to exit the manual notification process when problems arise. The tool runs smoothly, especially after we move to the cloud. I love the design of the instrument, which is very easy to use. I feel the...
Most Helpful Critical Review
Verified User in Transportation/Trucking/Railroad
I have not found the least helpful about xMatters and the downsides of using xMatters yet. Currently our infrastructure team is still implementing, confifuring and testing this application, we are still in the testing phase for this application, therefore...
Peter W.
Verified User in Media Production
Breadth of integrations couple with the smart way you can tailor alerts using their Transmogrifier
Todd H.
Verified User in Automotive
Mainly the platform is easy to use, allowing my team to exit the manual notification process when problems arise. The tool runs smoothly, especially after we move to the cloud. I love the design of the instrument, which is very easy to use. I feel the...
Spencer H.
Verified User in Information Technology and Services
Not user friendly. Very difficult to configure. Some simple, helpful features are missing (versus competitors). My development teams do not want use it because of these issues.
Verified User in Transportation/Trucking/Railroad
I have not found the least helpful about xMatters and the downsides of using xMatters yet. Currently our infrastructure team is still implementing, confifuring and testing this application, we are still in the testing phase for this application, therefore...
Discussions
Splunk On-Call has no discussions with answers
What is xMatters Flow Designer?
1 comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
Is Flow Designer available for all customer subscription levels, including Free?
1 comment
Official Response from xMatters
Yes, Flow Designer is available for all product tiers at no additional charge: Free, Starter, Base,& Advanced.We want every customer to get the most value...Read more
Who is xMatters?
1 comment
Official Response from xMatters
xMatters is a digital service availability platform that helps enterprises prevent, manage, and resolve IT incidents. Organizations rely on xMatters to...Read more
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