Compare SolarWinds Service Desk and Spiceworks Cloud Help Desk 
At a Glance
Market Segments
Mid-Market (68.3% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$39.00 Per Month
Free
SolarWinds Service Desk
Star Rating
(742)4.3 out of 5
Market Segments
Mid-Market (68.3% of reviews)
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Entry-Level Pricing
Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk offers a free entry-level price, making it an attractive option for small to mid-sized businesses looking to minimize costs, while SolarWinds Service Desk starts at $39.00, which may be a barrier for some users.
- Reviewers mention that the ticketing system in Spiceworks Cloud Help Desk is rated higher (9.7) compared to SolarWinds Service Desk (9.1), indicating that users find the ticketing experience more efficient and user-friendly in Spiceworks.
- G2 users highlight that Spiceworks excels in reporting capabilities with a score of 9.7, particularly in incident reports, while SolarWinds Service Desk scores lower at 8.3, suggesting that users may find more actionable insights in Spiceworks.
- Users on G2 report that the automation features in Spiceworks Cloud Help Desk are superior, scoring 9.7 compared to SolarWinds' 8.1, which indicates that Spiceworks may provide a more streamlined workflow through better automation of ticket routing and notifications.
- Reviewers mention that the quality of support is rated higher in SolarWinds Service Desk (8.9) compared to Spiceworks (8.4), suggesting that users may experience more responsive and effective customer service with SolarWinds.
- Users say that the ease of use is slightly better in SolarWinds Service Desk (9.0) than in Spiceworks (8.7), indicating that new users may find SolarWinds more intuitive and easier to navigate when first getting started.
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Pricing
Entry-Level Pricing
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
SolarWinds Service Desk
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
8.6
670
8.6
286
Ease of Use
9.0
670
8.7
287
Ease of Setup
8.6
545
8.7
215
Ease of Admin
8.9
562
8.8
217
Quality of Support
8.9
645
8.4
235
Has the product been a good partner in doing business?
9.0
542
8.9
176
Product Direction (% positive)
9.0
653
8.1
286
Features by Category
Ticket and Case Management
Not enough data
8.2
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Administration
8.7
102
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.4
116
|
Verified
Not enough data
Service Desk
9.3
123
|
Verified
Not enough data
9.2
122
|
Verified
Not enough data
8.7
116
|
Verified
Not enough data
Management
8.3
63
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.5
61
|
Verified
Not enough data
8.2
53
|
Verified
Not enough data
7.7
44
|
Verified
Not enough data
Functionality
9.1
67
|
Verified
Not enough data
8.4
51
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.1
61
|
Verified
Not enough data
Monitoring
8.5
65
|
Verified
Not enough data
8.5
74
|
Verified
Not enough data
8.7
80
|
Verified
Not enough data
Management Tools
8.9
85
|
Verified
Not enough data
8.7
86
|
Verified
Not enough data
8.5
73
|
Verified
Not enough data
Generative AI
7.0
15
Not enough data
7.3
15
Not enough data
Asset Inventory
8.5
57
Not enough data
8.4
56
Not enough data
8.2
44
Not enough data
8.1
44
Not enough data
8.1
54
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
8.7
59
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
49
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.6
410
Feature Not Available
8.6
407
8.8
125
8.8
440
9.3
131
8.4
394
8.2
113
8.5
379
8.2
102
Reporting
8.4
428
8.6
127
8.1
339
8.4
107
8.1
313
Feature Not Available
Access & Usability
7.2
342
8.1
98
8.5
384
8.9
106
8.3
323
8.9
89
8.5
260
Feature Not Available
Categories
Categories
Shared Categories
SolarWinds Service Desk and Spiceworks Cloud Help Desk are categorized as Service Desk
Unique Categories
SolarWinds Service Desk is categorized as IT Service Management (ITSM) Tools, IT Asset Management, Incident Management, and Software Asset Management Tools
Spiceworks Cloud Help Desk is categorized as Help Desk
Reviews
Reviewers' Company Size
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.4%
Hospital & Health Care
7.4%
Higher Education
5.1%
Education Management
4.9%
Financial Services
4.4%
Other
65.8%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Most Helpful Reviews
SolarWinds Service Desk
Most Helpful Favorable Review
Trevis P.
Verified User
The user friendliness of entire platform impressed me a lot. Therefore, I can comment this as an easy to use software.
Most Helpful Critical Review
Andrew S.
Verified User in Government Administration
I'm concerned we won't get the full value out of Samanage, since we outsource our helpdesk service. Clearly IT Assets are the focus of this application, but it would be nice to have some canned templates for other asset types (peripherals, desks, etc).
Spiceworks Cloud Help Desk
Most Helpful Favorable Review
Mike R.
Verified User in Electrical/Electronic Manufacturing
Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.
Most Helpful Critical Review
Erwin Jay M.
Verified User in Information Technology and Services
High hardware resources and it is only available on Windows server. Another thing is that you can't turn off the ads.
Trevis P.
Verified User
The user friendliness of entire platform impressed me a lot. Therefore, I can comment this as an easy to use software.
Mike R.
Verified User in Electrical/Electronic Manufacturing
Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.
Andrew S.
Verified User in Government Administration
I'm concerned we won't get the full value out of Samanage, since we outsource our helpdesk service. Clearly IT Assets are the focus of this application, but it would be nice to have some canned templates for other asset types (peripherals, desks, etc).
Erwin Jay M.
Verified User in Information Technology and Services
High hardware resources and it is only available on Windows server. Another thing is that you can't turn off the ads.
Alternatives
Discussions
Windows Installer
1 comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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