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- SolarWinds Service Desk-vs-Spiceworks Cloud Help Desk
Compare SolarWinds Service Desk and Spiceworks Cloud Help Desk 
At a Glance
Market Segments
Mid-Market (68.3% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$39.00 Per Month
Free
SolarWinds Service Desk
Star Rating
(742)4.3 out of 5
Market Segments
Mid-Market (68.3% of reviews)
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Entry-Level Pricing
Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk excels in its Ticketing System with a score of 9.7, which reviewers say provides a seamless experience for managing tickets, while SolarWinds Service Desk, although strong, scores slightly lower at 9.1.
- Reviewers mention that Spiceworks offers superior Automation capabilities, scoring 9.7 compared to SolarWinds' 8.1. Users appreciate the ability to automate ticket routing and notifications, which enhances efficiency.
- G2 users highlight that Spiceworks Cloud Help Desk has a more robust Knowledge Base integration, scoring 8.3, which reviewers say helps in resolving issues faster, while SolarWinds scores 8.5, indicating a solid but less integrated approach.
- Users on G2 report that the Reporting features in Spiceworks, with a score of 9.7, provide comprehensive insights that are easy to understand, whereas SolarWinds' reporting capabilities, scoring 8.3, are seen as less intuitive.
- Reviewers mention that Spiceworks Cloud Help Desk's Customer Portal is user-friendly, scoring 8.3, which enhances user experience, while SolarWinds' portal, scoring 8.0, is functional but lacks some of the customization options that Spiceworks offers.
- Users say that the Mobile User Support in Spiceworks is rated at 5.8, which is a significant drawback, while SolarWinds provides better mobile access with a score of 7.2, making it more suitable for users who need to manage tickets on the go.
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Pricing
Entry-Level Pricing
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
SolarWinds Service Desk
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
8.6
670
8.6
286
Ease of Use
9.0
670
8.7
287
Ease of Setup
8.6
545
8.7
214
Ease of Admin
8.9
562
8.8
217
Quality of Support
8.9
645
8.4
235
Has the product been a good partner in doing business?
9.0
542
8.9
176
Product Direction (% positive)
9.0
653
8.1
286
Features by Category
Ticket and Case Management
Not enough data
8.2
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Administration
8.7
102
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.4
116
|
Verified
Not enough data
Service Desk
9.3
123
|
Verified
Not enough data
9.2
122
|
Verified
Not enough data
8.7
116
|
Verified
Not enough data
Management
8.3
63
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.5
61
|
Verified
Not enough data
8.2
53
|
Verified
Not enough data
7.7
44
|
Verified
Not enough data
Functionality
9.1
67
|
Verified
Not enough data
8.4
51
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.1
61
|
Verified
Not enough data
Monitoring
8.5
65
|
Verified
Not enough data
8.5
74
|
Verified
Not enough data
8.7
80
|
Verified
Not enough data
Management Tools
8.9
85
|
Verified
Not enough data
8.7
86
|
Verified
Not enough data
8.5
73
|
Verified
Not enough data
Generative AI
7.0
15
Not enough data
7.3
15
Not enough data
Asset Inventory
8.5
57
Not enough data
8.4
56
Not enough data
8.2
44
Not enough data
8.1
44
Not enough data
8.1
54
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
8.7
59
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
49
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.6
410
Feature Not Available
8.6
407
8.8
124
8.8
440
9.3
130
8.4
394
8.2
112
8.5
379
8.3
101
Reporting
8.4
428
8.6
126
8.1
339
8.4
106
8.1
313
Feature Not Available
Access & Usability
7.2
342
8.1
97
8.5
384
8.9
105
8.3
323
8.9
88
8.5
260
Feature Not Available
Categories
Categories
Shared Categories
SolarWinds Service Desk and Spiceworks Cloud Help Desk are categorized as Service Desk
Unique Categories
SolarWinds Service Desk is categorized as IT Service Management (ITSM) Tools, IT Asset Management, Incident Management, and Software Asset Management Tools
Spiceworks Cloud Help Desk is categorized as Help Desk
Reviews
Reviewers' Company Size
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.4%
Hospital & Health Care
7.4%
Higher Education
5.1%
Education Management
4.9%
Financial Services
4.4%
Other
65.8%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Most Helpful Reviews
SolarWinds Service Desk
Most Helpful Favorable Review
Melissa M.
Verified User in Insurance
The ability to track and address IT problems and create tickets Asset Management Ability to track software licenses and subscription services User Friendly Easy to Set up
Most Helpful Critical Review
Verified User in Banking
Workflow design gets very messy without dedicating a subject-matter expert to tailoring Samanage to the business need.
Spiceworks Cloud Help Desk
Most Helpful Favorable Review
Rusty P.
Verified User in Medical Devices
This tool runs our IT Department and makes us look good. Every single user request comes into this free application and we are able to track all requests from start to finish. In addition to free help desk features, it also offers network support for...
Most Helpful Critical Review
Verified User in Broadcast Media
No paid version so you can't strip out the ads. SQLite is not a robust database backend so it would regularly be slow to respond. It isn't scalable so it doesn't work well in a growing enterprise. It would work well for a small shop that requires a...
Melissa M.
Verified User in Insurance
The ability to track and address IT problems and create tickets Asset Management Ability to track software licenses and subscription services User Friendly Easy to Set up
Rusty P.
Verified User in Medical Devices
This tool runs our IT Department and makes us look good. Every single user request comes into this free application and we are able to track all requests from start to finish. In addition to free help desk features, it also offers network support for...
Verified User in Banking
Workflow design gets very messy without dedicating a subject-matter expert to tailoring Samanage to the business need.
Verified User in Broadcast Media
No paid version so you can't strip out the ads. SQLite is not a robust database backend so it would regularly be slow to respond. It isn't scalable so it doesn't work well in a growing enterprise. It would work well for a small shop that requires a...
Alternatives
Discussions
Windows Installer
1 comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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