Compare SolarWinds Service Desk and SolarWinds Web Help Desk 
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At a Glance
Market Segments
Mid-Market (68.5% of reviews)
Mid-Market (61.4% of reviews)
Entry-Level Pricing
$39.00 Per Month
No pricing available
SolarWinds Service Desk
Star Rating
(764)4.3 out of 5
Market Segments
Mid-Market (68.5% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansSolarWinds Web Help Desk
Star Rating
(57)3.9 out of 5
Market Segments
Mid-Market (61.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds Web Help DeskSolarWinds Service Desk vs SolarWinds Web Help Desk
When assessing the two solutions, reviewers found SolarWinds Service Desk easier to use, set up, and administer. Reviewers also preferred doing business with SolarWinds Service Desk overall.
- Reviewers felt that SolarWinds Service Desk meets the needs of their business better than SolarWinds Web Help Desk.
- When comparing quality of ongoing product support, reviewers felt that SolarWinds Service Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SolarWinds Service Desk over SolarWinds Web Help Desk.
Pricing
Entry-Level Pricing
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
SolarWinds Web Help Desk
No pricing availableFree Trial
SolarWinds Service Desk
Free Trial is available
SolarWinds Web Help Desk
Free Trial is available
Ratings
Meets Requirements
8.6
691
8.5
52
Ease of Use
9.0
692
7.9
52
Ease of Setup
8.6
567
8.2
32
Ease of Admin
8.9
580
8.5
34
Quality of Support
8.9
665
8.0
42
Has the product been a good partner in doing business?
9.0
560
8.1
30
Product Direction (% positive)
9.0
675
6.2
49
Features by Category
Administration
8.7
106
|
Verified
8.3
8
|
Verified
8.5
110
|
Verified
9.0
8
|
Verified
8.4
120
|
Verified
8.3
10
|
Verified
Service Desk
9.3
127
|
Verified
9.3
10
|
Verified
9.2
126
|
Verified
9.3
9
|
Verified
8.7
120
|
Verified
9.0
10
|
Verified
Management
8.2
67
|
Verified
9.0
7
|
Verified
8.8
66
|
Verified
9.5
7
|
Verified
8.5
65
|
Verified
8.9
6
|
Verified
8.1
57
|
Verified
8.0
5
|
Verified
7.5
48
|
Verified
Not enough data
Functionality
9.1
71
|
Verified
9.5
7
|
Verified
8.2
55
|
Verified
8.6
6
8.7
62
|
Verified
8.9
6
|
Verified
8.1
65
|
Verified
9.3
5
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.4
77
|
Verified
Feature Not Available
8.5
86
|
Verified
8.5
8
|
Verified
8.8
91
|
Verified
8.7
9
|
Verified
4.3
10
Not enough data
Management Tools
9.0
97
|
Verified
8.7
9
|
Verified
8.7
98
|
Verified
Feature Not Available
8.4
84
|
Verified
8.7
9
|
Verified
Generative AI
5.9
25
Not enough data
6.4
25
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.5
63
Not enough data
8.3
62
Not enough data
8.1
50
Not enough data
8.0
50
Not enough data
8.0
60
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.6
65
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
55
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.6
428
8.6
30
8.6
424
8.6
32
8.8
458
9.0
33
8.3
412
6.9
28
8.5
396
7.1
29
Reporting
8.4
445
7.3
30
8.2
356
7.4
27
8.1
330
6.8
23
Access & Usability
7.2
359
4.9
24
8.5
400
7.6
32
8.3
340
8.6
32
8.5
277
7.1
24
Agentic AI - Service Desk
4.6
13
Not enough data
5.9
13
Not enough data
5.6
13
Not enough data
5.3
13
Not enough data
5.9
13
Not enough data
5.8
13
Not enough data
5.4
13
Not enough data
Categories
Categories
Shared Categories
SolarWinds Service Desk and SolarWinds Web Help Desk are categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Unique Categories
SolarWinds Service Desk is categorized as IT Asset Management and Software Asset Management Tools
SolarWinds Web Help Desk has no unique categories
Reviews
Reviewers' Company Size
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Web Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.9%
Hospital & Health Care
7.6%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
65.6%
Information Technology and Services
24.6%
Education Management
19.3%
Higher Education
7.0%
Hospital & Health Care
5.3%
Retail
3.5%
Other
40.4%
Alternatives
Discussions
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 Comment
CC
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
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