G2 reviewers report that WebFX excels in overall user satisfaction, boasting a significantly higher G2 Score compared to SmartSites. Users appreciate the excellent communication and the feeling of having an extended team of knowledgeable professionals at their fingertips.
Users say that WebFX's implementation process is smooth and efficient, with many highlighting the proprietary tools that keep projects on track without needing to chase down tasks. In contrast, SmartSites has received mixed feedback regarding their onboarding experience.
Reviewers mention that WebFX's team demonstrates a high level of expertise, with dedicated specialists for each area, which enhances the quality of work. SmartSites, while also praised for their expertise, has a narrower focus, particularly noted in their work with specific sectors like mental health.
According to verified reviews, both WebFX and SmartSites receive high marks for responsiveness and professionalism, with scores of 9.8. However, WebFX users frequently highlight the open communication with account managers, which fosters a collaborative environment.
Users appreciate SmartSites for their deep understanding of specific industry terminology and their ability to provide tailored insights, especially in digital advertising. However, WebFX's broader market presence and higher satisfaction ratings suggest a more versatile approach to various business needs.
Reviewers note that while SmartSites has a larger total number of reviews, indicating a solid user base, WebFX's recent feedback showcases a consistent level of satisfaction that may reflect a more reliable experience for new users.
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.