Compare Smartlook and cux.io 
At a Glance
Market Segments
Small-Business (85.5% of reviews)
Small-Business (69.0% of reviews)
Entry-Level Pricing
$0.00
Free Trial
Smartlook
Star Rating
(872)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Entry-Level Pricing
$0.00
Browse all 3 pricing planscux.io
Star Rating
(46)4.8 out of 5
Market Segments
Small-Business (69.0% of reviews)
Entry-Level Pricing
Free Trial
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smartlook excels in "Session Replays" with a score of 9.1, allowing for detailed analysis of user interactions, while cux.io shines even brighter with a score of 9.7, providing more comprehensive insights into user behavior.
- Reviewers mention that cux.io's "Click Tracking" feature is rated at 9.7, significantly higher than Smartlook's 9.1, indicating that cux.io offers a more robust solution for understanding user engagement through clicks.
- G2 users highlight that Smartlook's "User-Level Analytics" scores 8.7, which is commendable, but cux.io surpasses this with a score of 9.4, suggesting that cux.io provides deeper insights into individual user behaviors.
- Users on G2 report that Smartlook's "Custom Event Tracking" is rated at 8.3, which may limit flexibility, whereas cux.io's feature in this area is more advanced, allowing for better customization and tracking of user interactions.
- Reviewers mention that cux.io's "Frustration Tracking" feature scores an impressive 9.8, indicating a strong capability to identify user pain points, while Smartlook's score of 8.4 suggests it may not be as effective in this critical area.
- Users say that Smartlook's "Quality of Support" is rated at 8.8, which is good, but cux.io's support is rated significantly higher at 9.6, indicating a more responsive and helpful customer service experience.
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Digital Analytics
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Pricing
Entry-Level Pricing
Smartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
cux.io
Free CUX Trial
Free Trial
Explore ALL POSSIBILITIES of Business Plus for 2 weeks
- All features in Business +
- 14 days Trial
- NO CREDIT CARD REQUIRED
Free Trial
Smartlook
Free Trial is available
cux.io
Free Trial is available
Ratings
Meets Requirements
8.9
655
9.5
25
Ease of Use
8.9
661
9.4
27
Ease of Setup
9.1
458
9.0
8
Ease of Admin
9.1
451
9.4
8
Quality of Support
8.8
470
9.6
26
Has the product been a good partner in doing business?
9.0
385
9.4
8
Product Direction (% positive)
9.0
619
9.1
26
Features by Category
Metrics
8.8
157
Not enough data
8.7
78
Not enough data
8.5
153
Not enough data
8.6
149
Not enough data
8.6
130
Not enough data
8.2
65
Not enough data
8.4
68
Not enough data
8.6
126
Not enough data
8.7
126
Not enough data
Reporting
8.8
149
Not enough data
8.5
63
Not enough data
8.6
121
Not enough data
8.6
117
Not enough data
8.3
108
Not enough data
7.8
18
Not enough data
8.7
119
Not enough data
Other
8.7
135
Feature Not Available
8.6
109
Feature Not Available
Feature Not Available
Feature Not Available
8.5
91
Not enough data
8.4
90
Not enough data
Feature Not Available
Feature Not Available
8.3
91
Not enough data
Administration
8.4
208
Not enough data
8.6
100
Not enough data
8.8
316
Not enough data
Feature Not Available
Not enough data
User Identification
Feature Not Available
Not enough data
8.4
59
Not enough data
8.7
64
Not enough data
Tracking & Reporting
8.3
64
Not enough data
8.6
69
Not enough data
8.5
60
Not enough data
8.6
77
Not enough data
8.9
72
Not enough data
8.7
74
Not enough data
Metrics
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
Not enough data
User Behavior
9.1
220
|
Verified
9.7
11
|
Verified
8.9
204
|
Verified
9.7
11
|
Verified
8.4
165
|
Verified
9.8
9
|
Verified
A/B Testing
8.4
125
|
Verified
9.5
10
|
Verified
8.0
85
|
Verified
8.5
8
|
Verified
8.3
123
|
Verified
9.0
10
|
Verified
8.3
103
|
Verified
Not enough data
Visitor Information
8.4
166
|
Verified
9.4
8
|
Verified
8.4
124
|
Verified
Feature Not Available
Product Analytics
Feature Not Available
9.3
10
8.7
109
9.4
11
8.5
91
9.2
8
8.7
97
10.0
10
8.4
72
9.6
8
8.1
44
Feature Not Available
Feature Not Available
Feature Not Available
8.9
83
9.0
10
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Platform Basics
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
251
9.4
13
8.5
228
9.2
12
8.4
219
9.3
10
8.5
206
9.5
10
8.7
139
9.7
12
Reporting
8.7
278
9.8
15
9.1
311
9.7
13
9.0
274
9.6
12
8.4
222
8.8
12
Metrics
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
Not enough data
Variation Testing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reporting
9.0
29
Not enough data
8.9
33
Not enough data
Personalization
9.2
28
Not enough data
9.0
28
Not enough data
8.9
30
Not enough data
Administration
8.9
41
Not enough data
Feature Not Available
Not enough data
8.9
45
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Smartlook and cux.io are categorized as Product Analytics, Session Replay, Heatmap Tools, and Digital Analytics
Unique Categories
Smartlook is categorized as Mobile App Analytics and Mobile App Optimization
cux.io is categorized as Customer Journey Mapping and E-Commerce Analytics
Reviews
Reviewers' Company Size
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
cux.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.4%
Information Technology and Services
8.0%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.3%
Computer Software
21.4%
Marketing and Advertising
16.7%
Internet
11.9%
Information Technology and Services
11.9%
Financial Services
4.8%
Other
33.3%
Most Helpful Reviews
Smartlook
Most Helpful Favorable Review
Eric K.
Verified User in Computer Software
We haven't had this level of insight from our mobile customers, ever. We are now able to have access to seeing how our customers use our mobile app, which helps us find bugs more quickly as well as validate design very quickly.
Most Helpful Critical Review
Albert Y.
Verified User
Not many features compare to crazy egg. Some limitations.
cux.io
Most Helpful Favorable Review
Verified User in Computer Software
Intuicyjny interfejs, doskonale zaprezentowane dane. Możliwość ustawiania własnych celów powoduje, że można skupić się na najważniejszych dla nas aspektach, bez zbędnych danych.
Most Helpful Critical Review
Eric K.
Verified User in Computer Software
We haven't had this level of insight from our mobile customers, ever. We are now able to have access to seeing how our customers use our mobile app, which helps us find bugs more quickly as well as validate design very quickly.
Verified User in Computer Software
Intuicyjny interfejs, doskonale zaprezentowane dane. Możliwość ustawiania własnych celów powoduje, że można skupić się na najważniejszych dla nas aspektach, bez zbędnych danych.
Albert Y.
Verified User
Not many features compare to crazy egg. Some limitations.
Alternatives
Discussions
How can I exclude myself from the recordings?
2 comments
RC
You can exclude your IP, here's the page: https://app.smartlook.com/settings/ipsRead more
I would to know how to use all the features, is there any number I can dial?
1 comment
LM
Hi Gurpeet,
you can chat with our customer success team and arrange a demo.
Best regards,
LukasRead more
What integration does Smartlook currently offer that cannot be missing from the platform implementation?
1 comment
LM
Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
LukasRead more
cux.io has no discussions with answers
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