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Compare ServiceNow IT Service Management and TOPdesk 
Featured Products
At a Glance
Market Segments
Enterprise (74.1% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceNow IT Service Management
Star Rating
(1,207)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow IT Service Management excels in overall user satisfaction, boasting a significantly higher G2 Score compared to TOPdesk. Users appreciate its ability to streamline IT service delivery, with one reviewer noting it "improves user satisfaction" through effective tracking and reporting.
- According to verified reviews, TOPdesk is praised for its user-friendly experience and straightforward configuration. Users highlight features like "report generation and auto population," making it a solid choice for teams looking for an intuitive ticketing system.
- Reviewers mention that ServiceNow's automation capabilities have greatly improved, allowing for the reduction of manual tasks. Users have noted that many routine processes are now automated, which enhances efficiency in day-to-day operations.
- Users say that TOPdesk offers excellent customer support, with many stating that help is always available when needed. This level of support is a key factor for teams that require reliable assistance during implementation and ongoing use.
- Reviewers highlight that ServiceNow IT Service Management is particularly strong in integration capabilities, with users noting seamless connections with platforms like Azure. This makes it a preferred choice for organizations looking to enhance their IT operations through effective integrations.
- According to recent feedback, while TOPdesk is well-regarded for its ease of use, ServiceNow's higher ratings in areas like automation and reporting indicate that it may better meet the needs of larger enterprises seeking comprehensive IT service management solutions.
Pricing
Entry-Level Pricing
ServiceNow IT Service Management
No pricing availableTOPdesk
No pricing availableFree Trial
ServiceNow IT Service Management
No trial information availableTOPdesk
Free Trial is available
Ratings
Meets Requirements
8.9
781
8.5
24
Ease of Use
8.5
1,000
8.0
23
Ease of Setup
8.1
559
7.3
5
Ease of Admin
8.6
305
Not enough data
Quality of Support
8.5
709
8.8
20
Has the product been a good partner in doing business?
8.8
301
8.3
5
Product Direction (% positive)
8.8
759
9.5
24
Features by Category
Administration
9.0
236
|
Verified
8.8
10
|
Verified
8.7
226
|
Verified
8.3
10
|
Verified
8.8
238
|
Verified
8.8
10
|
Verified
Service Desk
9.2
248
|
Verified
8.8
10
|
Verified
9.2
246
|
Verified
8.3
10
|
Verified
9.0
237
|
Verified
8.2
10
|
Verified
Management
8.9
229
|
Verified
8.3
10
|
Verified
8.9
214
|
Verified
8.7
9
|
Verified
8.8
216
|
Verified
8.5
10
|
Verified
8.8
211
|
Verified
8.3
10
|
Verified
8.5
199
8.5
9
|
Verified
Functionality
9.3
235
|
Verified
9.0
10
|
Verified
8.7
221
8.0
9
8.7
221
|
Verified
8.8
10
|
Verified
8.9
223
|
Verified
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.3
43
Not enough data
7.5
42
Not enough data
7.7
45
Not enough data
7.5
42
Not enough data
7.4
42
Not enough data
7.1
42
Not enough data
7.5
44
Not enough data
Monitoring
8.9
224
|
Verified
Not enough data
9.0
233
|
Verified
Not enough data
9.1
236
|
Verified
Not enough data
7.5
31
Not enough data
Management Tools
9.2
236
|
Verified
Not enough data
9.0
227
Not enough data
8.7
219
|
Verified
Not enough data
Generative AI
8.3
106
Not enough data
8.3
120
Not enough data
Agentic AI - Incident Management
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Not enough data
Incident Management
9.0
303
8.8
19
8.9
302
8.4
20
9.1
308
9.1
19
8.7
297
8.6
18
8.7
290
8.1
18
Reporting
8.7
301
8.2
19
8.7
279
8.4
19
8.4
172
8.3
17
Access & Usability
8.0
235
8.6
15
8.7
288
8.8
18
8.5
256
8.8
16
8.8
164
8.0
16
Agentic AI - Service Desk
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Not enough data
Categories
Categories
Shared Categories
ServiceNow IT Service Management and TOPdesk are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
ServiceNow IT Service Management is categorized as Incident Management and Configuration Management
TOPdesk has no unique categories
Reviews
Reviewers' Company Size
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.5%
Computer & Network Security
3.6%
Other
49.6%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Education Management
7.1%
Other
60.7%
Alternatives
Discussions
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
TOPdesk has no discussions with answers
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