Compare Scorebuddy and Zendesk QA 
- Users report that Scorebuddy's "Calibration" feature is effective for ensuring consistency in evaluations, but reviewers mention that Zendesk QA's calibration tools are more intuitive and user-friendly, leading to a smoother experience.
- Reviewers say that Scorebuddy's "Reports" functionality is robust, yet users on G2 highlight that Zendesk QA offers more customizable reporting options, allowing for deeper insights into performance metrics.
- G2 users mention that Scorebuddy's "Integrations" are somewhat limited compared to Zendesk QA, which boasts a wider range of integrations with popular tools, enhancing workflow efficiency.
- Users say that both platforms excel in "Quality of Support," but reviewers mention that Zendesk QA's support team is more responsive and provides quicker resolutions to issues, making it a preferred choice for many.
- Reviewers mention that Scorebuddy's "Training" resources are adequate, but users report that Zendesk QA offers more comprehensive training materials and onboarding support, which helps new users get up to speed faster.
- Users on G2 highlight that while both products have AI capabilities, Zendesk QA's "AI Text Generation" and "AI Text Summarization" features are rated higher, providing more accurate and contextually relevant outputs according to user feedback.
- Complete Business Suite +
- Scorebuddy BI
- CCasS Platform Integration
- AutoQA for 100% coverage
- Sentiment analysis based on natural language processing
- Spotlight: Automated detection for must-review interactions built on machine learning
Scorebuddy is an intuitive and easy-to-use online platform that can be accessed from anywhere, making it convenient for advisors to manage their work. With its personalized dashboard, advisors can easily keep track of their progress and performance....
analystics - this data needs to cleaner and have more options to export
The platform itself is straightforward to use, and the user interface is very quick to learn. We've found their support and customer success manager team to be very responsive when we have questions or issues, and also open to product feedback, which seems...
Some latency issues having conversations pushed from Kustomer to Klaus (Kustomer plug-in has helped with this) New feature functionality has some bugs/are released prematurely (ie-permission settings for quizzes allow all agents to view org-wide...
Scorebuddy is an intuitive and easy-to-use online platform that can be accessed from anywhere, making it convenient for advisors to manage their work. With its personalized dashboard, advisors can easily keep track of their progress and performance....
The platform itself is straightforward to use, and the user interface is very quick to learn. We've found their support and customer success manager team to be very responsive when we have questions or issues, and also open to product feedback, which seems...
analystics - this data needs to cleaner and have more options to export
Some latency issues having conversations pushed from Kustomer to Klaus (Kustomer plug-in has helped with this) New feature functionality has some bugs/are released prematurely (ie-permission settings for quizzes allow all agents to view org-wide...
