Introducing G2.ai, the future of software buying.Try now
Compare SAP Solution Manager and ServiceNow IT Service Management 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ManageEngine ServiceDesk Plus
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SysAid
Visit Website
At a Glance
Market Segments
Enterprise (63.6% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAP Solution Manager
Star Rating
(15)3.9 out of 5
Market Segments
Enterprise (63.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SAP Solution ManagerServiceNow IT Service Management
Star Rating
(1,205)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceNow IT Service Management excels in Ease of Use with a score of 8.4, while SAP Solution Manager falls short at 6.7, making ServiceNow a more user-friendly option for everyday tasks.
- Reviewers mention that ServiceNow's Incident Management features, such as Automate Ticket Routing and Ticket Notifications, score highly at 9.0 and 9.1 respectively, indicating a robust system for managing incidents compared to SAP's lower scores in similar areas.
- G2 users highlight ServiceNow's superior Help Desk capabilities, scoring 9.1, while SAP Solution Manager's score of 7.1 suggests it may not meet the expectations of users looking for a comprehensive help desk solution.
- Users on G2 report that ServiceNow's Change Management feature is particularly strong, with a score of 9.2, indicating effective processes for managing changes, whereas SAP Solution Manager's score of 8.7 shows it may not be as effective in this area.
- Reviewers say that ServiceNow's Quality of Support is rated at 8.5, which is significantly higher than SAP Solution Manager's 7.0, suggesting that users may find better assistance and resources with ServiceNow.
- Users report that ServiceNow's Asset Management feature scores 8.9, showcasing its effectiveness in tracking and managing assets, while SAP Solution Manager's score of 7.5 indicates potential limitations in this functionality.
Pricing
Entry-Level Pricing
SAP Solution Manager
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
SAP Solution Manager
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.5
10
8.9
774
Ease of Use
6.7
10
8.5
993
Ease of Setup
Not enough data
8.1
553
Ease of Admin
Not enough data
8.6
299
Quality of Support
7.0
10
8.5
702
Has the product been a good partner in doing business?
Not enough data
8.8
295
Product Direction (% positive)
10.0
9
8.8
752
Features by Category
Administration
8.7
9
|
Verified
9.0
233
|
Verified
7.5
8
|
Verified
8.7
223
|
Verified
8.5
8
|
Verified
8.8
235
|
Verified
Service Desk
7.1
7
|
Verified
9.1
244
|
Verified
7.6
7
|
Verified
9.2
245
|
Verified
8.3
8
|
Verified
9.0
235
|
Verified
Management
Not enough data
8.9
226
|
Verified
Not enough data
8.9
213
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.5
198
Functionality
Not enough data
9.3
231
|
Verified
Not enough data
8.8
220
9.0
5
|
Verified
8.7
220
|
Verified
Not enough data
8.9
221
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Monitoring
Not enough data
8.9
223
|
Verified
Not enough data
9.0
232
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
235
|
Verified
Not enough data
9.0
227
Not enough data
8.7
219
|
Verified
Generative AI
Not enough data
8.3
106
Not enough data
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Incident Management
Not enough data
9.0
302
Not enough data
8.9
301
Not enough data
9.1
307
Not enough data
8.7
296
Not enough data
8.7
289
Reporting
Not enough data
8.7
300
Not enough data
8.7
278
Not enough data
8.4
172
Access & Usability
Not enough data
8.0
235
Not enough data
8.7
288
Not enough data
8.5
256
Not enough data
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
SAP Solution Manager and ServiceNow IT Service Management are categorized as IT Service Management (ITSM) Tools
Unique Categories
SAP Solution Manager has no unique categories
ServiceNow IT Service Management is categorized as Incident Management, Configuration Management, and Service Desk
Reviews
Reviewers' Company Size
SAP Solution Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Oil & Energy
9.1%
Marketing and Advertising
9.1%
Management Consulting
9.1%
Hospital & Health Care
9.1%
Other
45.5%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
SAP Solution Manager has no discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
