- Home
- ...
- IT Service Management Tools
- SAP Solution Manager
- ServiceNow IT Service Management
- SAP Solution Manager-vs-ServiceNow IT Service Management
Compare SAP Solution Manager and ServiceNow IT Service Management 
At a Glance
Market Segments
Enterprise (63.6% of reviews)
Enterprise (74.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAP Solution Manager
Star Rating
(15)3.9 out of 5
Market Segments
Enterprise (63.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SAP Solution ManagerServiceNow IT Service Management
Star Rating
(874)4.3 out of 5
Market Segments
Enterprise (74.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceNow IT Service Management excels in Ease of Use with a score of 8.4, while SAP Solution Manager falls short with a score of 6.7, indicating that ServiceNow's interface is more intuitive and user-friendly.
- Reviewers mention that ServiceNow's Incident Management features, such as Automate Ticket Routing and Ticket Notifications, score highly at 9.0 and 9.1 respectively, showcasing its efficiency in managing incidents compared to SAP Solution Manager's lower scores in similar areas.
- G2 users highlight the superior Quality of Support for ServiceNow, rated at 8.5, while SAP Solution Manager's support is rated significantly lower at 7.0, suggesting that ServiceNow provides a more reliable support experience.
- Users on G2 report that ServiceNow's Change Management capabilities are robust, scoring 9.2, whereas SAP Solution Manager's score of 8.7 indicates it may not be as effective in managing changes within IT services.
- Reviewers say that ServiceNow's Knowledge Base integration with ticketing is rated at 8.7, which enhances the user experience by providing quick access to information, while SAP Solution Manager's integration is perceived as less effective.
- Users report that ServiceNow's Asset Management features are rated at 8.9, outperforming SAP Solution Manager's score of 7.5, indicating that ServiceNow offers more comprehensive tools for managing IT assets.
Featured Products
Sponsored
Serviceaide ChangeGear
(98)
Service Desk
Visit Website
Pricing
Entry-Level Pricing
SAP Solution Manager
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
SAP Solution Manager
No trial information availableServiceNow IT Service Management
Free Trial is available
Ratings
Meets Requirements
8.5
10
8.9
687
Ease of Use
6.7
10
8.4
688
Ease of Setup
Not enough data
8.4
269
Ease of Admin
Not enough data
8.7
248
Quality of Support
7.0
10
8.5
617
Has the product been a good partner in doing business?
Not enough data
8.8
245
Product Direction (% positive)
10.0
9
8.7
666
Features by Category
Administration
8.7
9
|
Verified
9.1
164
|
Verified
7.5
8
|
Verified
8.9
154
|
Verified
8.5
8
|
Verified
8.9
167
|
Verified
Service Desk
7.1
7
|
Verified
9.1
173
|
Verified
7.6
7
|
Verified
9.3
174
|
Verified
8.3
8
|
Verified
9.1
166
|
Verified
Management
Not enough data
8.9
157
|
Verified
Not enough data
8.9
145
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
143
|
Verified
Not enough data
8.8
133
Functionality
Not enough data
9.4
161
|
Verified
Not enough data
8.9
151
9.0
5
|
Verified
9.0
151
|
Verified
Not enough data
9.0
150
|
Verified
Monitoring
Not enough data
9.0
180
|
Verified
Not enough data
9.1
189
|
Verified
Not enough data
9.1
193
|
Verified
Management Tools
Not enough data
9.2
194
|
Verified
Not enough data
9.0
187
Not enough data
8.7
178
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
8.6
82
Incident Management
Not enough data
9.0
271
Not enough data
9.0
270
Not enough data
9.1
277
Not enough data
8.7
265
Not enough data
8.7
258
Reporting
Not enough data
8.7
269
Not enough data
8.7
247
Not enough data
8.6
143
Access & Usability
Not enough data
8.0
205
Not enough data
8.7
258
Not enough data
8.5
226
Not enough data
8.8
136
Categories
Categories
Shared Categories
SAP Solution Manager and ServiceNow IT Service Management are categorized as IT Service Management (ITSM) Tools
Unique Categories
SAP Solution Manager has no unique categories
ServiceNow IT Service Management is categorized as Incident Management, Configuration Management, and Service Desk
Reviews
Reviewers' Company Size
SAP Solution Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Oil & Energy
9.1%
Marketing and Advertising
9.1%
Management Consulting
9.1%
Hospital & Health Care
9.1%
Other
45.5%
Information Technology and Services
32.6%
Computer Software
8.5%
Hospital & Health Care
5.0%
Financial Services
4.6%
Computer & Network Security
4.1%
Other
45.3%
Most Helpful Reviews
SAP Solution Manager
Most Helpful Favorable Review
Verified User in Telecommunications
Solution documentation, Change and request management, Data volume management, Technical and business process monitoring
Most Helpful Critical Review
Verified User in Hospital & Health Care
It is still not very user friendly. The process a could be a little time consuming.
ServiceNow IT Service Management
Most Helpful Favorable Review
John C.
Verified User in Higher Education
ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...
Most Helpful Critical Review
Hiren D.
Verified User in Telecommunications
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
Verified User in Telecommunications
Solution documentation, Change and request management, Data volume management, Technical and business process monitoring
John C.
Verified User in Higher Education
ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...
Verified User in Hospital & Health Care
It is still not very user friendly. The process a could be a little time consuming.
Hiren D.
Verified User in Telecommunications
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
Alternatives
Discussions
SAP Solution Manager has no discussions with answers
What is the ServiceNow now platform?
2 comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
Asset Tracking
1 comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
