Compare Salesmachine and Totango 
At a Glance
Market Segments
Small-Business (70.7% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
Free
Contact Us Per Year
Salesmachine
Star Rating
(42)4.2 out of 5
Market Segments
Small-Business (70.7% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansTotango
Star Rating
(1,018)4.3 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Totango excels in Customer Health Scores with a rating of 8.2, while Salesmachine slightly outperforms with a score of 8.3, indicating that Salesmachine may provide a more nuanced view of customer engagement.
- Reviewers mention that Totango's Quality of Support is rated at 8.5, which is higher than Salesmachine's 8.4, suggesting that users may find more reliable assistance when using Totango.
- G2 users highlight that Totango offers superior Dynamic Segmentation capabilities with a score of 8.4 compared to Salesmachine's 8.3, making it a better choice for businesses needing detailed customer segmentation.
- Users on G2 note that Salesmachine has a more user-friendly Ease of Setup with a score of 7.0, while Totango's score is 7.3, indicating that Salesmachine may be easier for new users to implement.
- Reviewers say that Totango's Data Security is rated at 8.6, slightly lower than Salesmachine's 8.7, which may be a critical factor for businesses prioritizing data protection.
- Users report that Totango's Machine Learning features are rated at 6.7, while Salesmachine scores 7.1, suggesting that Salesmachine may offer more advanced predictive capabilities for user engagement.
Featured Products
Sponsored
Arrows
(47)
Customer Success
Visit Website
Sponsored
Product Fruits
(121)
Customer Success
Visit Website
Sponsored
Dock
(120)
Customer Success
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Pricing
Entry-Level Pricing
Salesmachine
Free
Free
SaaS Metrics Dashboards, instant view of contact & company usage.
- SaaS Dashboards
- Contact and Company Tracking
- 360° customer profile at contact & company level
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
Salesmachine
Free Trial is available
Totango
No trial information availableRatings
Meets Requirements
7.8
36
8.4
849
Ease of Use
8.0
36
8.2
861
Ease of Setup
7.0
21
7.3
400
Ease of Admin
8.8
21
7.9
336
Quality of Support
8.4
34
8.4
732
Has the product been a good partner in doing business?
9.2
20
8.6
337
Product Direction (% positive)
8.7
35
8.7
825
Features by Category
Customer Information
8.3
24
|
Verified
8.2
667
|
Verified
8.6
24
|
Verified
8.5
648
|
Verified
7.6
23
|
Verified
8.4
642
|
Verified
7.9
19
|
Verified
7.8
538
|
Verified
8.3
22
|
Verified
8.6
657
|
Verified
8.1
20
|
Verified
8.0
595
|
Verified
7.7
5
7.4
469
|
Verified
Predictions
7.9
22
|
Verified
7.9
566
|
Verified
7.4
15
|
Verified
7.2
532
|
Verified
7.9
19
|
Verified
8.0
576
|
Verified
7.1
8
|
Verified
6.6
399
|
Verified
Platform
7.3
22
|
Verified
8.0
651
|
Verified
8.2
19
|
Verified
7.7
589
|
Verified
7.4
18
|
Verified
7.9
593
|
Verified
8.4
21
|
Verified
8.1
601
|
Verified
8.1
19
|
Verified
7.9
625
|
Verified
7.4
21
|
Verified
8.0
616
|
Verified
7.6
17
|
Verified
8.4
610
|
Verified
8.7
13
|
Verified
8.5
533
|
Verified
7.7
22
|
Verified
8.2
641
|
Verified
8.6
22
|
Verified
8.4
611
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
User Analysis
Not enough data
6.9
41
Not enough data
6.9
46
User Support
Not enough data
7.8
45
Not enough data
6.6
30
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
6.6
33
Data Sourcing
Not enough data
8.3
146
|
Verified
Not enough data
8.2
145
|
Verified
Not enough data
7.4
78
Not enough data
7.9
79
Intelligence
Not enough data
Feature Not Available
Not enough data
7.4
125
|
Verified
Not enough data
Feature Not Available
Sales Team
Not enough data
7.8
51
Not enough data
Feature Not Available
Not enough data
7.7
57
Intelligence
Not enough data
7.8
55
Not enough data
7.3
49
Not enough data
7.4
46
Mapping
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
Not enough data
8.2
110
Not enough data
7.9
114
Not enough data
8.2
106
Not enough data
Feature Not Available
Not enough data
7.6
97
Platform Basics
Not enough data
8.4
193
|
Verified
Not enough data
8.3
194
|
Verified
Platform Data
Not enough data
8.1
190
|
Verified
Not enough data
7.9
190
|
Verified
Not enough data
8.3
210
|
Verified
Not enough data
8.3
195
|
Verified
Platform Additional Functionality
Not enough data
8.3
187
|
Verified
Not enough data
7.9
197
|
Verified
Not enough data
8.2
167
Analytics
Not enough data
8.2
84
Not enough data
8.2
78
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.1
73
Not enough data
Feature Not Available
Not enough data
7.6
62
Not enough data
Feature Not Available
Generative AI
Not enough data
6.6
37
Not enough data
6.4
38
Onboarding Setup
Not enough data
8.3
190
Not enough data
8.0
182
Not enough data
8.0
172
Project Tracking
Not enough data
8.3
171
Not enough data
Feature Not Available
Not enough data
8.0
167
Not enough data
8.4
180
Not enough data
8.0
165
Customer Engagement
Not enough data
7.9
158
Not enough data
8.1
175
Not enough data
7.9
170
Not enough data
8.4
169
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Salesmachine and Totango are categorized as Customer Success
Unique Categories
Salesmachine has no unique categories
Reviews
Reviewers' Company Size
Salesmachine
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.6%
Information Technology and Services
17.1%
Marketing and Advertising
9.8%
Internet
9.8%
Farming
7.3%
Other
19.5%
Computer Software
36.5%
Information Technology and Services
19.5%
Telecommunications
4.5%
Internet
3.7%
Marketing and Advertising
3.4%
Other
32.5%
Most Helpful Reviews
Salesmachine
Most Helpful Favorable Review
Grégoire d.
Verified User in Information Technology and Services
The setup was extremely quick. Configuration was easy and intuitive.
Most Helpful Critical Review
Verified User in Information Technology and Services
Les bugs. Je trouve que cette année nous avons dû faire pas mal de tickets sur différents sujets. Ca arrive bien sûr ! Mais on a quand même moins confiance en le logiciel au fur et à mesure : peur que des automations ne se déclenchent pas, que les scoring...
Totango
Most Helpful Favorable Review
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Most Helpful Critical Review
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Grégoire d.
Verified User in Information Technology and Services
The setup was extremely quick. Configuration was easy and intuitive.
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Verified User in Information Technology and Services
Les bugs. Je trouve que cette année nous avons dû faire pas mal de tickets sur différents sujets. Ca arrive bien sûr ! Mais on a quand même moins confiance en le logiciel au fur et à mesure : peur que des automations ne se déclenchent pas, que les scoring...
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Alternatives
Discussions
Salesmachine has no discussions with answers
What are best practices for CSM assignment process - both dynamic and static?
2 comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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