Compare Richpanel and Zendesk Support Suite 
At a Glance
Market Segments
Small-Business (81.8% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
$19.00 1 user per month billed annually
Richpanel
Star Rating
(91)4.6 out of 5
Market Segments
Small-Business (81.8% of reviews)
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
Browse all 3 pricing plansZendesk Support Suite
Star Rating
(6,149)4.3 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a reliable choice for managing customer inquiries effectively. In contrast, Richpanel also offers a strong ticketing system but shines with its customer portal feature, scoring 9.5, which enhances user experience and accessibility.
- Reviewers mention that Richpanel's quality of support is outstanding, with a score of 9.6, indicating a high level of customer satisfaction. Conversely, Zendesk Support Suite, while still strong at 8.4, has room for improvement in this area, as users have noted longer response times for support queries.
- G2 users highlight Richpanel's ease of use, scoring 9.2, which is attributed to its intuitive interface and streamlined workflows. In comparison, Zendesk Support Suite, with a score of 8.5, is considered slightly more complex, requiring additional training for new users to navigate its features effectively.
- Users on G2 report that Richpanel's automation features, particularly in response automation, score 8.9, allowing for efficient handling of repetitive tasks. Zendesk Support Suite, while offering automation at a score of 8.4, is perceived as less flexible in customizing automated responses to fit specific business needs.
- Reviewers say that Richpanel's omnichannel capabilities, scoring 9.4, provide a seamless experience across various communication channels, which is crucial for modern customer service. Zendesk Support Suite, with a score of 8.2, offers omnichannel support but lacks the same level of integration and fluidity that users expect.
- Users report that Richpanel's analytics features, particularly in visitor activity tracking, score 9.4, providing valuable insights into customer behavior. In contrast, Zendesk Support Suite's analytics, while functional at 8.3, do not offer the same depth of reporting, leading some users to seek additional tools for comprehensive data analysis.
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Pricing
Entry-Level Pricing
Richpanel
Starter
Starting at $29.00
1 Users Per Month
$29 per additional user per month charged monthly.
$24 per additional user per month charged annually or $288/year and save 17%.
Channels: Live Chat + Email
- Help desk
- Email & Live Chat
- Facebook and Instagram Integration
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Richpanel
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
9.2
72
8.6
4,747
Ease of Use
9.2
73
8.5
4,785
Ease of Setup
9.1
35
7.9
2,858
Ease of Admin
9.4
35
8.2
2,897
Quality of Support
9.6
68
8.4
4,438
Has the product been a good partner in doing business?
9.7
36
8.4
2,821
Product Direction (% positive)
9.4
63
7.9
4,400
Features by Category
Ticket and Case Management
9.0
32
8.8
2241
|
Verified
9.3
32
8.7
2257
|
Verified
9.0
33
8.5
2182
|
Verified
8.9
33
8.4
2029
|
Verified
8.7
29
8.1
1617
|
Verified
9.2
30
8.4
2095
|
Verified
9.1
30
8.6
2083
|
Verified
9.3
32
8.2
1548
|
Verified
Generative AI
Feature Not Available
7.2
117
8.9
14
7.2
120
Communication Channels
9.5
34
8.4
1758
|
Verified
9.5
34
8.7
2004
|
Verified
9.3
32
8.4
1423
|
Verified
9.3
29
8.0
1128
|
Verified
8.7
26
8.1
1014
|
Verified
Platform
8.5
31
7.6
1100
|
Verified
8.7
33
|
Verified
8.0
1457
|
Verified
9.1
31
8.2
1669
|
Verified
9.1
31
8.1
1460
|
Verified
8.7
33
7.8
2059
|
Verified
8.9
32
7.9
2127
|
Verified
Administration
Not enough data
8.4
191
|
Verified
Not enough data
7.9
172
|
Verified
Not enough data
8.3
219
|
Verified
Service Desk
Not enough data
9.0
247
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.6
211
|
Verified
Management
Not enough data
8.3
184
|
Verified
Not enough data
8.4
185
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
8.0
134
|
Verified
Not enough data
8.3
127
Functionality
Not enough data
9.0
199
|
Verified
Not enough data
8.5
163
Not enough data
8.4
171
|
Verified
Not enough data
8.6
181
|
Verified
Administration
Not enough data
8.1
562
Not enough data
7.9
543
Not enough data
8.2
604
Knowledge Management
Not enough data
8.6
747
Not enough data
8.2
597
Not enough data
7.9
649
Compliance
Not enough data
8.3
526
Not enough data
8.2
488
Not enough data
8.2
491
Not enough data
8.0
464
Customer Support
Not enough data
8.0
611
Not enough data
7.8
587
Not enough data
7.8
422
Data Security
Not enough data
8.1
433
Not enough data
8.1
434
Not enough data
8.3
525
Not enough data
8.5
471
Administration
Not enough data
8.2
620
Not enough data
8.3
731
Not enough data
8.6
735
Generative AI
Not enough data
Feature Not Available
Usability
Not enough data
8.2
589
Not enough data
8.3
585
Not enough data
8.3
556
Reporting
Not enough data
8.3
515
Not enough data
7.9
489
Not enough data
8.1
569
Generative AI
Not enough data
7.3
108
Not enough data
7.1
107
Responses
Not enough data
8.2
32
Not enough data
8.7
39
Not enough data
8.5
40
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
41
Not enough data
8.7
39
Not enough data
8.7
35
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.1
6
Not enough data
8.9
6
Responses
Not enough data
8.1
396
Not enough data
8.1
393
Not enough data
8.3
379
Not enough data
8.1
377
Not enough data
8.1
285
Platform
Not enough data
8.6
398
Not enough data
8.2
396
Not enough data
8.2
391
Not enough data
8.2
392
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
385
Generative AI
Not enough data
8.3
44
Not enough data
8.0
43
Conversational Platform
9.3
27
8.1
763
9.4
28
8.2
620
9.1
27
8.1
589
9.2
21
8.1
657
Support Automation
8.9
27
8.1
623
9.2
30
8.2
667
9.1
29
8.4
620
9.0
27
8.0
698
Generative AI
8.5
12
7.6
115
8.5
11
7.6
115
Messaging Channels
Not enough data
7.6
62
Not enough data
9.0
153
Not enough data
8.3
75
Not enough data
8.5
83
Administration
Not enough data
8.1
88
Not enough data
8.8
137
Not enough data
8.3
93
Not enough data
8.4
126
Customer Support
Not enough data
8.0
11
Not enough data
5.8
6
Not enough data
7.7
11
Automation
Not enough data
7.6
11
Not enough data
8.3
11
Not enough data
7.8
12
Artificial Intelligence
Not enough data
8.1
12
Not enough data
7.9
13
Not enough data
7.9
13
Generative AI
8.2
12
Feature Not Available
8.1
12
7.7
63
Feature Not Available
Feature Not Available
Communication
9.0
32
|
Verified
8.6
776
|
Verified
8.6
35
|
Verified
8.4
794
|
Verified
8.1
27
|
Verified
8.1
552
8.6
29
|
Verified
8.4
573
|
Verified
8.0
25
|
Verified
8.0
356
Internal Use
8.7
33
|
Verified
8.0
1457
|
Verified
8.8
28
|
Verified
8.4
689
|
Verified
8.3
25
|
Verified
8.0
490
8.8
28
|
Verified
8.4
735
9.1
29
|
Verified
8.6
662
|
Verified
8.9
31
|
Verified
8.2
689
|
Verified
Generative AI
8.1
14
Feature Not Available
Self-Service Experience
8.6
30
8.5
1408
8.4
27
8.4
1346
7.9
21
8.0
938
8.2
24
7.7
559
8.2
25
7.9
692
Self-Service Platform
8.8
24
8.2
740
8.7
24
8.2
755
8.3
24
7.6
574
8.7
25
8.1
720
Generative AI
Not enough data
6.8(won by default)
37
Not enough data
6.8(won by default)
38
Process
Not enough data
8.4(won by default)
521
Not enough data
9.0(won by default)
697
Not enough data
8.8(won by default)
646
Channels
Not enough data
9.0(won by default)
697
Not enough data
8.3(won by default)
542
Not enough data
8.7(won by default)
521
Not enough data
8.2(won by default)
444
Not enough data
8.3(won by default)
380
Insight
Not enough data
8.2(won by default)
497
Not enough data
8.3(won by default)
608
Not enough data
8.4(won by default)
521
Not enough data
8.7(won by default)
628
Generative AI
8.5
9
7.5
48
8.7
9
7.4
47
Categories
Categories
Shared Categories
Richpanel and Zendesk Support Suite are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Richpanel is categorized as E-Commerce Tools
Zendesk Support Suite is categorized as Genesys AppFoundry Marketplace, Shared Inbox, Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Chatbots, Google Workspace for Sales, Google Workspace Communication Tools, Social Customer Service, Proactive Notification, AI Agents, and Customer Service Automation
Reviews
Reviewers' Company Size
Richpanel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
12.5%
Health, Wellness and Fitness
12.5%
Consumer Goods
9.1%
Apparel & Fashion
9.1%
Cosmetics
8.0%
Other
48.9%
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.2%
Most Helpful Reviews
Richpanel
Most Helpful Favorable Review
Verified User in Cosmetics
RichPanel is great at compiling customer information.
Most Helpful Critical Review
Verified User in Consumer Electronics
It is not very user friendly, the layout is nice to look at but with the number of chats that we take a day it is not very well organized. It is also hard for our business accounts to even start a chat. Some functions should be automatic for example...
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Verified User in Cosmetics
RichPanel is great at compiling customer information.
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Verified User in Consumer Electronics
It is not very user friendly, the layout is nice to look at but with the number of chats that we take a day it is not very well organized. It is also hard for our business accounts to even start a chat. Some functions should be automatic for example...
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Discussions
Richpanel has no discussions with answers
Is zendesk any good?
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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