Compare Reviews.io and eKomi 
- Users report that Reviews.io excels in customer support, with a Quality of Support score of 9.6, while eKomi struggles significantly in this area, scoring only 3.8. Reviewers mention that the responsiveness and helpfulness of the support team at Reviews.io make a notable difference in user experience.
- Reviewers mention that the ease of use is a strong point for Reviews.io, which has an Ease of Use score of 9.0, compared to eKomi's 6.2. Users on G2 highlight that the intuitive interface of Reviews.io allows for a smoother onboarding process.
- G2 users report that Reviews.io offers superior review collection features, particularly with its Review Forms scoring 8.9, while eKomi only manages a score of 4.7. Users say that the customization options in Reviews.io's review forms enhance engagement significantly.
- Users say that Reviews.io's dashboard functionality is highly rated at 9.2, providing comprehensive insights and analytics, whereas eKomi's dashboard is less effective, scoring only 4.4. Reviewers mention that the clarity and depth of data available in Reviews.io's dashboard are invaluable for decision-making.
- Reviewers mention that the integration capabilities of Reviews.io are robust, scoring 8.9, while eKomi's integration options are limited, with a score of 4.4. Users on G2 appreciate how easily Reviews.io connects with other platforms, streamlining their workflow.
- Users report that Reviews.io shines in the area of consumer intelligence, particularly with a Customer Feedback score of 9.5, while eKomi lacks in this aspect with no score provided. Reviewers say that the insights gained from Reviews.io's consumer feedback tools are crucial for improving business strategies.
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Both Ciaran & Sophia have made my journey with reviews.io a very pleasant one. From Sophia setting my account up to Ciaran discussing my reviews plan and working with me to achieve more reviews, and also build customer trust. I have now noticed with our...
- The widget displays total reviews even if you don't have a lot of reviews. For example, let's say that you're a startup with two five star ratings and you want to show this on your website using their widget. The widget will read "Rated 5 Stars Based on 2...
Very easy to use and made you feel at ease using the platform.
We used their services for two years, and then decided to change to a better more responsive service. The lack of support we attributed to the company being based overseas, however not only days would go by, but months, without a response. We emailed to...
Both Ciaran & Sophia have made my journey with reviews.io a very pleasant one. From Sophia setting my account up to Ciaran discussing my reviews plan and working with me to achieve more reviews, and also build customer trust. I have now noticed with our...
Very easy to use and made you feel at ease using the platform.
- The widget displays total reviews even if you don't have a lot of reviews. For example, let's say that you're a startup with two five star ratings and you want to show this on your website using their widget. The widget will read "Rated 5 Stars Based on 2...
We used their services for two years, and then decided to change to a better more responsive service. The lack of support we attributed to the company being based overseas, however not only days would go by, but months, without a response. We emailed to...
