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At a Glance
Market Segments
Enterprise (48.9% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
$5,000 per year
No pricing available
Red Hat Ansible Automation Platform
Star Rating
(373)4.6 out of 5
Market Segments
Enterprise (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
$5,000 per year
Free Trial is available
Browse all 3 pricing plansServiceNow IT Service Management
Star Rating
(1,205)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Red Hat Ansible Automation Platform excels in automation capabilities, particularly with its Ansible Tower feature, which allows for easy orchestration of complex workflows. In contrast, reviewers mention that ServiceNow IT Service Management shines in its incident management and ticketing system, providing a more structured approach to IT service delivery.
- Reviewers mention that Red Hat Ansible Automation Platform has a higher star rating (4.6) compared to ServiceNow IT Service Management (4.4), indicating a stronger overall user satisfaction, particularly in the areas of ease of use and setup.
- Users on G2 report that Red Hat Ansible Automation Platform has a slightly better ease of use score (8.7) than ServiceNow IT Service Management (8.5), highlighting its intuitive interface and user-friendly automation tools, while ServiceNow is noted for its comprehensive features that may require a steeper learning curve.
- Reviewers say that both platforms have an equal score for being a good partner in business (8.8), but users report that Red Hat Ansible Automation Platform offers more proactive support, particularly in troubleshooting automation scripts, while ServiceNow's support is praised for its responsiveness in service management queries.
- Users report that Red Hat Ansible Automation Platform has a higher meets requirements score (9.0) compared to ServiceNow IT Service Management (8.9), indicating that Ansible is more effective in meeting specific automation needs, while ServiceNow is recognized for its robust ITSM capabilities.
- G2 users mention that Red Hat Ansible Automation Platform has a better product direction score (9.4) than ServiceNow IT Service Management (8.7), suggesting that users feel more confident in Ansible's future development and enhancements, particularly in expanding its automation features.
Pricing
Entry-Level Pricing
Red Hat Ansible Automation Platform
Basic Tower
$5,000
per year
Up to 100 nodes
- 30 Days of Support only
- No response time SLA
- Maintenance & Upgrades
ServiceNow IT Service Management
No pricing availableFree Trial
Red Hat Ansible Automation Platform
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
9.0
154
8.9
774
Ease of Use
8.7
318
8.5
993
Ease of Setup
8.2
246
8.1
553
Ease of Admin
8.8
90
8.6
299
Quality of Support
8.3
126
8.5
702
Has the product been a good partner in doing business?
8.8
74
8.8
295
Product Direction (% positive)
9.4
155
8.8
752
Features by Category
Administration
9.0
23
Not enough data
8.5
23
Not enough data
8.4
21
Not enough data
Functionality
9.3
24
Not enough data
8.6
20
Not enough data
8.3
21
Not enough data
8.6
24
Not enough data
8.2
19
Not enough data
Processes
8.6
22
Not enough data
8.7
22
Not enough data
8.3
20
Not enough data
Configuration
9.0
5
Not enough data
8.0
5
Not enough data
8.9
6
Not enough data
Agentic AI - Network Automation Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network
8.0
5
Not enough data
9.0
5
Not enough data
8.6
6
Not enough data
9.0
5
Not enough data
Logistics
8.7
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Security - Network Automation
Not enough data
Not enough data
8.6
6
Not enough data
6.3
5
Not enough data
6.7
5
Not enough data
Administration
Not enough data
9.0
233
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.8
235
|
Verified
Service Desk
Not enough data
9.1
244
|
Verified
Not enough data
9.2
245
|
Verified
Not enough data
9.0
235
|
Verified
Management
Not enough data
8.9
226
|
Verified
Not enough data
8.9
213
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.5
198
Functionality
Not enough data
9.3
231
|
Verified
Not enough data
8.8
220
Not enough data
8.7
220
|
Verified
Not enough data
8.9
221
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Administration
8.7
30
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
8.9
29
Not enough data
Automation
9.2
30
Not enough data
9.0
29
Not enough data
9.3
27
Not enough data
9.0
31
Not enough data
IT Management
9.0
32
Not enough data
9.1
31
Not enough data
8.5
28
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.1
16
Not enough data
8.9
17
Not enough data
8.9
16
Not enough data
Management
9.1
15
Not enough data
8.2
16
Not enough data
9.6
16
Not enough data
Agentic AI - Continuous Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
223
|
Verified
Not enough data
9.0
232
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
235
|
Verified
Not enough data
9.0
227
Not enough data
8.7
219
|
Verified
Generative AI
Not enough data
8.3
106
Not enough data
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Data Preparation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Visualization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.0
12
Not enough data
8.0
11
Not enough data
7.9
11
Not enough data
Functionality
8.9
11
Not enough data
8.2
10
Not enough data
8.7
10
Not enough data
Processes
8.3
11
Not enough data
7.5
10
Not enough data
8.3
11
Not enough data
Functionality
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Management
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Agentic AI - Continuous Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation Support - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Error Management - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance and Reporting - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
302
Not enough data
8.9
301
Not enough data
9.1
307
Not enough data
8.7
296
Not enough data
8.7
289
Reporting
Not enough data
8.7
300
Not enough data
8.7
278
Not enough data
8.4
172
Access & Usability
Not enough data
8.0
235
Not enough data
8.7
288
Not enough data
8.5
256
Not enough data
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Analysis
5.6
13
Not enough data
Platform
Feature Not Available
Not enough data
7.1
12
Not enough data
6.3
13
Not enough data
6.5
12
Not enough data
6.9
12
Not enough data
Security
6.0
12
Not enough data
8.3
13
Not enough data
6.8
12
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Red Hat Ansible Automation Platform and ServiceNow IT Service Management are categorized as Configuration Management
Unique Categories
Red Hat Ansible Automation Platform is categorized as DevOps Platforms, Cloud Infrastructure Automation, Network Automation Tools, Application Release Orchestration, Patch Management, Vulnerability Scanner, Log Analysis, Enterprise IT Management, Continuous Delivery, Continuous Integration, Build Automation, and Runbook Automation
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Reviews
Reviewers' Company Size
Red Hat Ansible Automation Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.8%
Financial Services
10.7%
Computer Software
9.0%
Telecommunications
8.2%
Banking
6.3%
Other
50.0%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
What is Red Hat Ansible Automation Platform used for?
1 Comment
AJ
Red Hat Ansible Automation Platform streamlines IT operations by automating configuration management, application deployment, and task automation. It excels...Read more
Red Hat Ansible Automation Platform has no more discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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