Compare Recollective and UserTesting 
At a Glance
Market Segments
Enterprise (50.0% of reviews)
Enterprise (41.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial
Recollective
Star Rating
(14)4.3 out of 5
Market Segments
Enterprise (50.0% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 4 pricing plansUserTesting
Star Rating
(748)4.5 out of 5
Market Segments
Enterprise (41.3% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its "Quality of Support" with a score of 9.0, while reviewers mention that Recollective's support is less robust, lacking detailed ratings in this area.
- Reviewers say that UserTesting's "Test Feedback" feature is highly rated at 8.6, providing comprehensive insights, whereas users on G2 note that Recollective's feedback mechanisms are less effective, scoring lower in "Test Variety" at 8.3.
- G2 users highlight UserTesting's superior "Ease of Setup" with a score of 8.7, contrasting with Recollective, which does not provide a score for this criterion, suggesting potential challenges in initial configuration.
- Users say that UserTesting's "Survey Builder" is rated at 5.8, indicating room for improvement, while reviewers mention that Recollective's survey management features, including "Question Types" at 7.3, are more user-friendly and versatile.
- Reviewers mention that UserTesting's "Device Responsiveness" is rated at 8.4, ensuring a seamless experience across devices, while users report that Recollective's performance in this area is less consistent, affecting user experience.
- Users on G2 report that UserTesting's "Feedback Collection" is rated at 8.6, making it a strong choice for gathering insights, while reviewers mention that Recollective's capabilities in this area are not as robust, leading to potential gaps in data collection.
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Pricing
Entry-Level Pricing
Recollective
Annual license
Contact Us
Per Year
Build an ongoing research community on Recollective. Participants can be refreshed without changing your pricing tier. These licenses include significant discounts built into the price and can be upgraded if needed.
- Asynchronous & Live Research
- AI Powered Insights
- Reports & Transcripts
UserTesting
Essentials
Free Trial
Everything needed to get started collecting customer feedback
- Test builder and template gallery
- Demographic filters and screener questions
- Dashboard and metrics
Free Trial
Recollective
No trial information availableUserTesting
Free Trial is available
Ratings
Meets Requirements
8.3
5
8.6
576
Ease of Use
8.9
6
8.5
604
Ease of Setup
Not enough data
8.7
278
Ease of Admin
Not enough data
8.7
225
Quality of Support
Not enough data
9.0
501
Has the product been a good partner in doing business?
Not enough data
8.8
220
Product Direction (% positive)
Not enough data
8.1
566
Features by Category
User Response Methods
Not enough data
7.6
298
|
Verified
Not enough data
8.7
356
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
7.2
166
|
Verified
Not enough data
8.2
334
|
Verified
Participant Selection
Feature Not Available
7.3
110
Feature Not Available
5.6
67
Feature Not Available
7.0
93
Feature Not Available
8.1
358
|
Verified
Insights
Not enough data
7.7
327
|
Verified
Not enough data
7.7
295
|
Verified
Not enough data
7.4
295
|
Verified
Generative AI
Not enough data
6.6
68
Feedback Source
Not enough data
8.0
105
Not enough data
8.3
122
Feature Not Available
8.4
124
Not enough data
7.7
75
Not enough data
8.3
148
Feedback Management
Not enough data
7.7
137
Not enough data
7.7
151
Not enough data
8.2
168
Not enough data
8.2
153
Insights
Feature Not Available
Feature Not Available
Not enough data
7.2
153
Not enough data
7.7
165
Analytics
Not enough data
6.6
16
Not enough data
6.2
15
Not enough data
6.6
15
Not enough data
3.8
14
Customization
Not enough data
6.7
15
Not enough data
5.5
14
Not enough data
5.8
15
Not enough data
5.5
14
Generative AI
Not enough data
6.6
16
Not enough data
7.2
16
Functionality
Not enough data
8.6
76
Not enough data
8.2
68
Not enough data
7.4
57
Management
Not enough data
8.4
70
Not enough data
7.4
64
Not enough data
7.9
63
Survey Management
Not enough data
5.4
14
Not enough data
7.6
16
Feature Not Available
6.4
15
Not enough data
5.7
16
Survey Customization
Not enough data
6.1
17
Not enough data
5.5
16
Not enough data
6.4
16
Not enough data
4.7
16
Survey Insights
Not enough data
6.5
16
Not enough data
5.2
16
Not enough data
6.8
16
Not enough data
6.6
16
Generative AI
Feature Not Available
Not enough data
Not enough data
6.3
5
Survey Management
Not enough data
8.9
33
|
Verified
Not enough data
8.2
81
|
Verified
Not enough data
8.6
105
|
Verified
Not enough data
8.4
98
|
Verified
Process Management
Not enough data
8.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
80
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
87
|
Verified
Not enough data
9.2
13
|
Verified
Categories
Categories
Shared Categories
Recollective and UserTesting are categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, Survey, and Software Testing
Unique Categories
Recollective has no unique categories
UserTesting is categorized as Mobile App Testing and Experience Management
Reviews
Reviewers' Company Size
Recollective
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
41.7%
Information Technology and Services
25.0%
Media Production
8.3%
Insurance
8.3%
Health, Wellness and Fitness
8.3%
Other
8.3%
Financial Services
10.2%
Computer Software
9.9%
Information Technology and Services
8.7%
Retail
6.7%
Consumer Goods
4.0%
Other
60.5%
Most Helpful Reviews
Recollective
Most Helpful Favorable Review
Verified User in Market Research
I've used recollective for several projects and I like the immediate to videos, the ability to click on any part of the transcript and have the video skip to that section but that's about all.
Most Helpful Critical Review
Verified User in Information Technology and Services
With that humanization comes costs, and in some instances data is muddled as it becomes more qualitative.
UserTesting
Most Helpful Favorable Review
Kristen P.
Verified User in Computer Software
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep.
Verified User in Market Research
I've used recollective for several projects and I like the immediate to videos, the ability to click on any part of the transcript and have the video skip to that section but that's about all.
Kristen P.
Verified User in Computer Software
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
Verified User in Information Technology and Services
With that humanization comes costs, and in some instances data is muddled as it becomes more qualitative.
Verified User in Health, Wellness and Fitness
The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep.
Alternatives
Discussions
Recollective has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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