Compare Prolific and UserTesting 
At a Glance
Market Segments
Enterprise (42.2% of reviews)
Enterprise (41.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
Prolific
Star Rating
(205)4.6 out of 5
Market Segments
Enterprise (42.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ProlificUserTesting
Star Rating
(748)4.5 out of 5
Market Segments
Enterprise (41.3% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its video snippets feature, with a score of 8.7, allowing for rich, visual feedback that enhances user experience analysis. In contrast, Prolific's video snippets score is significantly lower at 5.7, indicating a less effective offering in this area.
- Reviewers mention that UserTesting's quality of support is rated highly at 9.0, making it a reliable partner for businesses needing assistance. Conversely, Prolific's support quality is rated at 7.8, suggesting that users may experience less satisfaction with their support services.
- G2 users highlight UserTesting's ease of setup, scoring 8.7, which facilitates a smoother onboarding process. Prolific, while also user-friendly, has a slightly higher score of 8.9, indicating that both platforms are relatively easy to set up, but Prolific edges out in this aspect.
- Users on G2 report that UserTesting's feedback tracking feature is rated at 7.4, which may limit the ability to effectively monitor user feedback over time. In contrast, Prolific does not have a specific score for this feature, suggesting a potential gap in tracking capabilities.
- Reviewers mention that UserTesting's test variety is rated at 8.3, providing users with diverse testing options. Prolific, however, does not have a comparable score, which may indicate a more limited range of testing methodologies available to users.
- Users say that UserTesting's data quality is rated at 8.6, reflecting a strong emphasis on delivering reliable insights. Prolific's data quality is not explicitly rated, which could raise concerns about the robustness of the data collected through its platform.
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Pricing
Entry-Level Pricing
Prolific
No pricing availableUserTesting
Essentials
Free Trial
Everything needed to get started collecting customer feedback
- Test builder and template gallery
- Demographic filters and screener questions
- Dashboard and metrics
Free Trial
Prolific
No trial information availableUserTesting
Free Trial is available
Ratings
Meets Requirements
8.9
170
8.6
576
Ease of Use
8.9
173
8.5
604
Ease of Setup
8.9
98
8.7
278
Ease of Admin
9.1
31
8.7
225
Quality of Support
7.8
141
9.0
501
Has the product been a good partner in doing business?
9.4
29
8.8
220
Product Direction (% positive)
8.8
169
8.1
566
Features by Category
User Response Methods
8.8
142
7.6
298
|
Verified
5.7
115
8.7
356
|
Verified
5.5
111
8.7
278
|
Verified
5.7
113
7.2
166
|
Verified
7.2
124
8.2
334
|
Verified
Participant Selection
6.6
118
7.3
110
5.0
108
5.6
67
5.7
108
7.0
93
8.2
133
8.1
358
|
Verified
Insights
7.0
117
7.7
327
|
Verified
6.7
121
7.7
295
|
Verified
6.5
116
7.4
295
|
Verified
Generative AI
Feature Not Available
6.6
68
Functionality
8.7
19
Not enough data
7.4
17
Not enough data
7.8
19
Not enough data
7.2
18
Not enough data
6.9
18
Not enough data
Admin
6.7
17
Not enough data
Feedback Source
Not enough data
8.0
105
Not enough data
8.3
122
Not enough data
8.4
124
Not enough data
7.7
75
Not enough data
8.3
148
Feedback Management
Not enough data
7.7
137
Not enough data
7.7
151
Not enough data
8.2
168
Not enough data
8.2
153
Insights
Not enough data
Feature Not Available
Not enough data
7.2
153
Not enough data
7.7
165
Quality
8.1
8
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
7.9
7
Not enough data
Automation
5.3
6
Not enough data
4.3
5
Not enough data
Image Annotation
3.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Annotation
6.3
5
Not enough data
7.0
5
Not enough data
5.7
5
Not enough data
Speech Annotation
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
6.6
16
Not enough data
6.2
15
Not enough data
6.6
15
Not enough data
3.8
14
Customization
Not enough data
6.7
15
Not enough data
5.5
14
Not enough data
5.8
15
Not enough data
5.5
14
Generative AI
Not enough data
6.6
16
Not enough data
7.2
16
Functionality
Not enough data
8.6
76
Not enough data
8.2
68
Not enough data
7.4
57
Management
Not enough data
8.4
70
Not enough data
7.4
64
Not enough data
7.9
63
Survey Management
Not enough data
5.4
14
Not enough data
7.6
16
Not enough data
6.4
15
Not enough data
5.7
16
Survey Customization
Not enough data
6.1
17
Not enough data
5.5
16
Not enough data
6.4
16
Not enough data
4.7
16
Survey Insights
Not enough data
6.5
16
Not enough data
5.2
16
Not enough data
6.8
16
Not enough data
6.6
16
Generative AI
Not enough data
Not enough data
Not enough data
6.3
5
Survey Management
Not enough data
8.9
33
|
Verified
Not enough data
8.2
81
|
Verified
Not enough data
8.6
105
|
Verified
Not enough data
8.4
98
|
Verified
Process Management
Not enough data
8.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
80
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
87
|
Verified
Not enough data
9.2
13
|
Verified
Integration - Machine Learning
Not enough data
Not enough data
Learning - Machine Learning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Prolific and UserTesting are categorized as User Research
Unique Categories
UserTesting is categorized as Consumer Video Feedback, Mobile App Testing, Software Testing, Enterprise Feedback Management, Experience Management, and Survey
Reviews
Reviewers' Company Size
Prolific
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Research
40.0%
Higher Education
38.3%
Education Management
6.1%
Mental Health Care
1.7%
Marketing and Advertising
1.7%
Other
12.2%
Financial Services
10.2%
Computer Software
9.9%
Information Technology and Services
8.7%
Retail
6.7%
Consumer Goods
4.0%
Other
60.5%
Most Helpful Reviews
Prolific
Most Helpful Favorable Review
Verified User in Research
The platform is very straightforward and easy to use. It is easy to get things up and running. Most survey implementation has to be done elsewhere. I hear the API for more integration with the survey platform I use is coming. I use the product routinely.
Most Helpful Critical Review
Jake Z.
Verified User in Higher Education
They have horrible customer support. There are no options to ever speak to a person (either via chat or on the phone) - your only resort is email, which takes a few days to get a response. They also have serious bugs in basic functionality. For example, the...
UserTesting
Most Helpful Favorable Review
Kristen P.
Verified User in Computer Software
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep.
Verified User in Research
The platform is very straightforward and easy to use. It is easy to get things up and running. Most survey implementation has to be done elsewhere. I hear the API for more integration with the survey platform I use is coming. I use the product routinely.
Kristen P.
Verified User in Computer Software
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
Jake Z.
Verified User in Higher Education
They have horrible customer support. There are no options to ever speak to a person (either via chat or on the phone) - your only resort is email, which takes a few days to get a response. They also have serious bugs in basic functionality. For example, the...
Verified User in Health, Wellness and Fitness
The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep.
Alternatives
Discussions
Prolific has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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