Compare Polaris ILS and SirsiDynix Symphony 
- Users report that SirsiDynix Symphony excels in its "Quality of Support," with a score of 8.3, which reviewers mention as being responsive and helpful, particularly in troubleshooting issues. In contrast, Polaris ILS has a lower support rating of 7.4, with some users expressing frustration over slower response times.
- Reviewers mention that both products have the same "Ease of Use" rating of 7.1, indicating that users find them equally manageable. However, users on G2 note that SirsiDynix Symphony's interface is more intuitive, making it easier for new staff to adapt quickly.
- G2 users highlight that SirsiDynix Symphony has a higher "Meets Requirements" score of 9.0 compared to Polaris ILS's 8.5. Reviewers say that Symphony's comprehensive cataloging features, such as "SmartPort," allow for better management of library resources, which is a significant advantage for users.
- Users report that both products have similar "Product Direction" scores of 8.1, but reviewers mention that SirsiDynix Symphony has a more robust roadmap for future updates, particularly in enhancing mobile access and user experience, which is a critical factor for many libraries.
- Reviewers mention that while both products cater to small businesses, SirsiDynix Symphony's larger user base (50% of reviews) suggests a more established presence in the market, which can lead to more community-driven improvements and shared resources among users.
- Users on G2 express that the "Total Number of Reviews" for SirsiDynix Symphony (16) compared to Polaris ILS (14) indicates a more extensive user experience, which can provide potential buyers with a broader perspective on the software's performance and reliability.
My favorite feature about Polaris is that it lets you search by various identifiers. For example, you can search a book by author, barcode, or title. You can also search people by both their first and last names.
How particular the search terms need to be
I like the ease of toggling back and forth through the check out and check in process. I love the cataloging widget. It is easy to use! This program makes my library automation easier.
There are perhaps more wizards than necessary that serve very similar functions. I dislike closing them all individually before being able to close the software. It can be very difficult to find the correct record because the search often pulls up old...
My favorite feature about Polaris is that it lets you search by various identifiers. For example, you can search a book by author, barcode, or title. You can also search people by both their first and last names.
I like the ease of toggling back and forth through the check out and check in process. I love the cataloging widget. It is easy to use! This program makes my library automation easier.
How particular the search terms need to be
There are perhaps more wizards than necessary that serve very similar functions. I dislike closing them all individually before being able to close the software. It can be very difficult to find the correct record because the search often pulls up old...
