Compare PlaybookUX and UserTesting 
- Users report that UserTesting excels in its video interview feature, scoring 8.8, while PlaybookUX shines with a higher score of 9.5, indicating a more robust and user-friendly experience for conducting interviews.
- Reviewers mention that PlaybookUX offers superior photo submission capabilities, achieving a score of 9.3 compared to UserTesting's 7.2, highlighting its effectiveness in gathering visual feedback.
- G2 users note that PlaybookUX's ease of setup is particularly impressive, with a score of 9.4, while UserTesting trails slightly at 8.7, suggesting a more streamlined onboarding process for PlaybookUX.
- Users on G2 emphasize the quality of support provided by PlaybookUX, which scored 9.6, compared to UserTesting's 9.0, indicating that PlaybookUX may offer more responsive and helpful customer service.
- Reviewers say that PlaybookUX's survey management features, particularly in survey distribution (5.5 for UserTesting vs. 8.2 for PlaybookUX), are more advanced, allowing for better control and flexibility in reaching participants.
- Users report that PlaybookUX's analytics capabilities, especially in sorting (9.2 vs. 7.4), provide deeper insights into user feedback, making it easier to analyze and act on data collected from tests.
- Test builder and template gallery
- Demographic filters and screener questions
- Dashboard and metrics
PlaybookUX makes it easy to hold user research sessions with known and unknown users. We are able to quickly create our tests and surveys and then easily send them out to our users. Recorded feedback and detailed reporting make it easy to understand where...
It's been an extremely frustrating experience using Playbook as they have a LOT of bugs and it's felt like we are both the client and QA team for this platform. Although customer support gets back to you fairly quickly, the number of back and forths I've...
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep.
PlaybookUX makes it easy to hold user research sessions with known and unknown users. We are able to quickly create our tests and surveys and then easily send them out to our users. Recorded feedback and detailed reporting make it easy to understand where...
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
It's been an extremely frustrating experience using Playbook as they have a LOT of bugs and it's felt like we are both the client and QA team for this platform. Although customer support gets back to you fairly quickly, the number of back and forths I've...
The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep.
