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Compare Planhat and Totango 
At a Glance
Market Segments
Mid-Market (60.3% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Custom
Contact Us Per Year
Planhat
Star Rating
(694)4.6 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Entry-Level Pricing
Custom
Learn more about PlanhatTotango
Star Rating
(1,041)4.3 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Totango excels in Quality of Support with a score of 8.5, while Planhat shines even brighter with a score of 9.4, indicating that users find Planhat's support team more responsive and helpful.
- Reviewers mention that Totango's Customer Health Scores are rated at 8.2, which is lower than Planhat's 8.8, suggesting that Planhat provides more effective tools for monitoring customer health and engagement.
- G2 users highlight that Totango's Ease of Setup is rated at 7.3, which is less favorable compared to Planhat's 7.8, indicating that users find Planhat easier to implement and get started with.
- Users on G2 report that Totango's Account-Level Analytics score is 8.8, while Planhat's is slightly lower at 8.6, suggesting that Totango may offer more robust analytics features for tracking account performance.
- Reviewers say that Totango's Playbooks feature is rated at 7.8, which is lower than Planhat's 8.6, indicating that users find Planhat's playbooks more effective for guiding customer success strategies.
- Users report that Totango's Customization capabilities score 8.0, while Planhat outperforms with a score of 8.7, suggesting that Planhat offers more flexible options for tailoring the software to specific business needs.
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Pricing
Entry-Level Pricing
Planhat
From Start-up to Enterprise
Custom
Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
Planhat
No trial information availableTotango
No trial information availableRatings
Meets Requirements
8.7
579
8.4
870
Ease of Use
8.4
585
8.2
883
Ease of Setup
7.8
365
7.4
418
Ease of Admin
8.4
352
7.9
339
Quality of Support
9.4
567
8.4
745
Has the product been a good partner in doing business?
9.4
348
8.6
340
Product Direction (% positive)
9.3
530
8.7
847
Features by Category
Customer Information
8.8
420
|
Verified
8.2
686
|
Verified
8.9
415
|
Verified
8.5
666
|
Verified
8.9
424
|
Verified
8.4
660
|
Verified
8.5
411
|
Verified
7.7
556
|
Verified
8.8
379
|
Verified
8.6
675
|
Verified
8.2
356
|
Verified
8.0
613
|
Verified
7.3
296
|
Verified
7.4
486
|
Verified
Predictions
8.2
363
|
Verified
7.9
584
|
Verified
7.7
305
|
Verified
7.2
550
|
Verified
8.6
366
|
Verified
8.0
592
|
Verified
6.9
226
|
Verified
6.6
415
|
Verified
Platform
8.4
414
|
Verified
8.0
669
|
Verified
8.3
389
|
Verified
7.7
606
|
Verified
8.3
366
|
Verified
7.9
610
|
Verified
8.6
369
|
Verified
8.1
619
|
Verified
8.4
396
|
Verified
7.9
643
|
Verified
8.7
391
|
Verified
8.0
634
|
Verified
8.9
382
|
Verified
8.4
628
|
Verified
9.0
351
|
Verified
8.5
550
|
Verified
8.6
393
|
Verified
8.2
659
|
Verified
8.9
395
|
Verified
8.4
629
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Billing and Payments
8.0
65
Not enough data
7.8
53
Not enough data
7.7
59
Not enough data
Revenue Recognition
8.3
78
Not enough data
7.4
53
Not enough data
7.7
58
Not enough data
Revenue Optimization
8.2
83
Not enough data
7.6
58
Not enough data
8.4
86
Not enough data
7.8
72
Not enough data
User Analysis
Not enough data
7.2
43
Not enough data
7.1
48
User Support
Not enough data
7.9
47
Not enough data
6.7
31
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
6.8
34
Product Analytics
8.6
59
Not enough data
8.1
60
Not enough data
8.8
55
Not enough data
8.1
45
Not enough data
8.6
57
Not enough data
8.4
47
Not enough data
8.3
53
Not enough data
8.3
61
Not enough data
Data Sourcing
8.4
132
8.2
157
|
Verified
8.5
129
8.1
156
|
Verified
6.6
93
7.2
89
7.4
96
7.7
90
Intelligence
6.2
80
Feature Not Available
6.6
86
7.3
136
|
Verified
6.5
83
Feature Not Available
Sales Team
7.9
63
7.5
55
7.6
62
Feature Not Available
8.3
82
7.6
61
Intelligence
7.9
70
7.5
59
7.6
60
7.1
53
7.4
60
7.2
50
Mapping
7.0
56
Feature Not Available
8.2
69
Feature Not Available
Platform Basics
8.1
123
8.2
115
8.0
109
7.9
119
8.4
104
8.3
111
7.8
94
Feature Not Available
7.9
98
7.7
102
Content
7.1
93
Not enough data
6.8
73
Not enough data
5.7
70
Not enough data
5.9
66
Not enough data
7.1
82
Not enough data
Collaboration
6.6
78
Not enough data
6.3
73
Not enough data
8.1
96
Not enough data
8.1
113
Not enough data
7.4
77
Not enough data
4.5
60
Not enough data
Platform Basics
Not enough data
8.4
199
|
Verified
Not enough data
8.3
198
|
Verified
Platform Data
Not enough data
8.1
194
|
Verified
Not enough data
7.9
195
|
Verified
Not enough data
8.3
215
|
Verified
Not enough data
8.3
200
|
Verified
Platform Additional Functionality
Not enough data
8.3
191
|
Verified
Not enough data
7.9
201
|
Verified
Not enough data
8.1
172
Analytics
Not enough data
8.2
88
Not enough data
8.2
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.1
77
Not enough data
Feature Not Available
Not enough data
7.7
64
Not enough data
Feature Not Available
Generative AI
Not enough data
6.6
39
Not enough data
6.4
40
Onboarding Setup
8.6
189
8.3
195
8.3
194
8.0
187
8.7
198
8.1
177
Project Tracking
8.5
177
8.3
176
8.0
146
Feature Not Available
8.2
154
8.0
172
8.5
197
8.5
185
8.3
150
8.0
170
Customer Engagement
8.0
172
8.0
163
8.4
166
8.1
180
7.7
158
7.9
175
8.6
173
8.4
174
8.4
177
Feature Not Available
Functionality
8.1
36
Not enough data
8.0
32
Not enough data
8.2
29
Not enough data
7.7
32
Not enough data
7.6
36
Not enough data
Management
8.3
44
Not enough data
8.4
45
Not enough data
7.4
30
Not enough data
8.4
45
Not enough data
8.6
30
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Planhat and Totango are categorized as Client Onboarding, Customer Revenue Optimization, Customer Data Platform (CDP), Customer Success, and Customer Journey Mapping
Unique Categories
Planhat is categorized as Client Portal, Product Analytics, Subscription Revenue Management, and Data Quality
Totango is categorized as SAP Store, Experience Management, Digital Adoption Platform, and Customer Journey Analytics
Reviews
Reviewers' Company Size
Planhat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.8%
Information Technology and Services
17.9%
Marketing and Advertising
8.4%
Internet
2.3%
Human Resources
2.3%
Other
31.3%
Computer Software
36.5%
Information Technology and Services
19.5%
Telecommunications
4.5%
Internet
3.8%
Marketing and Advertising
3.3%
Other
32.5%
Most Helpful Reviews
Planhat
Most Helpful Favorable Review
Verified User in Publishing
- I like how easy Planhat is to use and how much it has evolved over the years - We have Planhat synced with Gmail and Intercom which gives us a good understanding for customer relations, who is in touch with who and how often etc - The Health module has...
Most Helpful Critical Review
Ashwin R.
Verified User in Internet
The software really didn't work - we stopped using it within weeks of getting into contract. But, since we had an annual contract, I decided to continue paying. It was afterall, our mistake for signing up for them after evaluation and getting into an annual...
Totango
Most Helpful Favorable Review
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Most Helpful Critical Review
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Verified User in Publishing
- I like how easy Planhat is to use and how much it has evolved over the years - We have Planhat synced with Gmail and Intercom which gives us a good understanding for customer relations, who is in touch with who and how often etc - The Health module has...
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Ashwin R.
Verified User in Internet
The software really didn't work - we stopped using it within weeks of getting into contract. But, since we had an annual contract, I decided to continue paying. It was afterall, our mistake for signing up for them after evaluation and getting into an annual...
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Discussions
How long did it take to implement?
2 comments
PB
6 weeks or so, but most of my time was spent organising our data rather than customising PH itself so it depends on what sort of state your data is in.Read more
What's the best way to manage crossell opportunities on planhat?
1 comment
Official Response from Planhat
Hi Pedro,
Thanks for your question!
There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can...Read more
How can I, launch two simultaneos NPScampaings
1 comment
Official Response from Planhat
Hi Matheus, your CSM will be in touch shortly and help you to set it up :)
Read more
What are best practices for CSM assignment process - both dynamic and static?
2 comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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