Compare Planhat and Startdeliver 
At a Glance
Market Segments
Mid-Market (60.3% of reviews)
Small-Business (79.5% of reviews)
Entry-Level Pricing
Custom
Starting at €695.00 Per Month
Planhat
Star Rating
(692)4.6 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Entry-Level Pricing
Custom
Learn more about PlanhatStartdeliver
Star Rating
(39)4.7 out of 5
Market Segments
Small-Business (79.5% of reviews)
Entry-Level Pricing
Starting at €695.00 Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Planhat excels in Quality of Support with a score of 9.4, while Startdeliver also performs well at 9.5, indicating that both products offer strong customer service, but Planhat has a slight edge in overall user satisfaction.
- Reviewers mention that Planhat's Customer Health Scores are rated at 8.8, which is slightly lower than Startdeliver's 9.1, suggesting that Startdeliver may provide better insights into customer engagement and retention.
- G2 users highlight that Planhat's Playbooks feature scores 8.6, which is significantly higher than Startdeliver's 7.4, indicating that Planhat offers more effective tools for guiding customer interactions and strategies.
- Users on G2 report that both products have similar Ease of Setup scores of 7.8, suggesting that neither product stands out in this area, making them equally accessible for new users.
- Reviewers say that Planhat's Machine Learning capabilities score 7.0, while Startdeliver's score is notably lower at 5.1, indicating that Planhat may offer more advanced predictive analytics features.
- Users report that both products have strong Scalability scores of 8.9, which suggests that they are both well-suited for growing businesses, but Planhat's additional features may provide a more robust solution as needs expand.
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Pricing
Entry-Level Pricing
Planhat
From Start-up to Enterprise
Custom
Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/
Startdeliver
Giga
Starting at €695.00
Per Month
Empower your scaling team with a robust suite of tools designed to supercharge Customer Success.
- Includes 5 Main Users
- Includes 5 Lite Users
- Includes Unlimited Apps
Free Trial
Planhat
No trial information availableStartdeliver
No trial information availableRatings
Meets Requirements
8.7
577
8.8
25
Ease of Use
8.4
583
8.9
25
Ease of Setup
7.8
363
7.8
23
Ease of Admin
8.4
350
8.7
19
Quality of Support
9.4
565
9.5
25
Has the product been a good partner in doing business?
9.4
346
10.0
18
Product Direction (% positive)
9.3
528
10.0
24
Features by Category
Customer Information
8.8
419
|
Verified
9.1
18
9.0
414
|
Verified
9.0
18
8.9
424
|
Verified
8.8
18
8.5
411
|
Verified
7.4
15
8.8
379
|
Verified
8.5
19
8.2
356
|
Verified
8.1
18
7.3
296
|
Verified
6.3
14
Predictions
8.2
363
|
Verified
8.0
17
7.7
305
|
Verified
8.1
18
8.6
366
|
Verified
7.8
17
6.9
226
|
Verified
5.1
12
Platform
8.4
414
|
Verified
8.5
18
8.3
389
|
Verified
8.6
18
8.3
366
|
Verified
8.2
18
8.6
369
|
Verified
8.4
18
8.4
396
|
Verified
7.9
17
8.7
391
|
Verified
8.1
18
8.9
382
|
Verified
8.9
18
9.0
351
|
Verified
9.1
17
8.6
393
|
Verified
9.5
18
8.9
395
|
Verified
9.1
17
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Billing and Payments
8.0
65
Not enough data
7.8
53
Not enough data
7.7
59
Not enough data
Revenue Recognition
8.3
78
Not enough data
7.4
53
Not enough data
7.7
58
Not enough data
Revenue Optimization
8.2
83
Not enough data
7.6
58
Not enough data
8.4
86
Not enough data
7.8
72
Not enough data
Product Analytics
8.6
59
Not enough data
8.1
60
Not enough data
8.8
55
Not enough data
8.1
45
Not enough data
8.6
57
Not enough data
8.4
47
Not enough data
8.3
53
Not enough data
8.3
61
Not enough data
Data Sourcing
8.4
132
Not enough data
8.5
129
Not enough data
6.6
93
Not enough data
7.4
96
Not enough data
Intelligence
6.2
80
Not enough data
6.6
86
Not enough data
6.5
83
Not enough data
Sales Team
7.9
63
Not enough data
7.6
62
Not enough data
8.3
82
Not enough data
Intelligence
7.9
70
Not enough data
7.6
60
Not enough data
7.4
60
Not enough data
Mapping
7.0
56
Not enough data
8.2
69
Not enough data
Platform Basics
8.1
123
Not enough data
8.0
109
Not enough data
8.4
104
Not enough data
7.8
94
Not enough data
7.9
98
Not enough data
Content
7.1
93
Not enough data
6.8
73
Not enough data
5.7
70
Not enough data
5.9
66
Not enough data
7.1
82
Not enough data
Collaboration
6.6
78
Not enough data
6.3
73
Not enough data
8.1
96
Not enough data
8.1
113
Not enough data
7.4
77
Not enough data
4.5
60
Not enough data
Onboarding Setup
8.6
189
Not enough data
8.3
194
Not enough data
8.7
198
Not enough data
Project Tracking
8.5
177
Not enough data
8.0
146
Not enough data
8.2
154
Not enough data
8.5
197
Not enough data
8.3
150
Not enough data
Customer Engagement
8.0
172
Not enough data
8.4
166
Not enough data
7.7
158
Not enough data
8.6
173
Not enough data
8.4
177
Not enough data
Functionality
8.1
36
Not enough data
8.0
32
Not enough data
8.2
29
Not enough data
7.7
32
Not enough data
7.6
36
Not enough data
Management
8.3
44
Not enough data
8.4
45
Not enough data
7.4
30
Not enough data
8.4
45
Not enough data
8.6
30
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Planhat and Startdeliver are categorized as Customer Success
Unique Categories
Planhat is categorized as Client Onboarding, Client Portal, Customer Revenue Optimization, Product Analytics, Subscription Revenue Management, Customer Data Platform (CDP), Data Quality, and Customer Journey Mapping
Startdeliver has no unique categories
Reviews
Reviewers' Company Size
Planhat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Startdeliver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.9%
Information Technology and Services
17.6%
Marketing and Advertising
8.5%
Internet
2.3%
Human Resources
2.3%
Other
31.3%
Computer Software
48.7%
Information Technology and Services
17.9%
Marketing and Advertising
10.3%
Education Management
7.7%
Logistics and Supply Chain
5.1%
Other
10.3%
Most Helpful Reviews
Planhat
Most Helpful Favorable Review
Verified User in Information Technology and Services
Very easy-to-use, but incredibility powerful customer success tool. Allows us to better understand and manage our customer base and workflows. Easy set up of teams, metrics, views, personas, analytics and much more. Very customizable and has a variety of...
Most Helpful Critical Review
Verified User in Computer Software
The entire tool is super buggy, most integrations do not work as intended. Uploads do not work. Data module does not work properly. Feels like we are stuck in an ongoing alpha version. not worth the money.
Startdeliver
Most Helpful Favorable Review
Verified User in Marketing and Advertising
The customer health scoring feature is fantastic! It gives us a clear picture of where each customer stands and helps us proactively address potential issues before they escalate. The dynamic customer lists are incredibly useful for segmenting our customer...
Most Helpful Critical Review
Verified User in Logistics and Supply Chain
There were some features or customisation options lacking compared to larger CRMs. It is not as well integrated. Better for smaller organizations.
Verified User in Information Technology and Services
Very easy-to-use, but incredibility powerful customer success tool. Allows us to better understand and manage our customer base and workflows. Easy set up of teams, metrics, views, personas, analytics and much more. Very customizable and has a variety of...
Verified User in Marketing and Advertising
The customer health scoring feature is fantastic! It gives us a clear picture of where each customer stands and helps us proactively address potential issues before they escalate. The dynamic customer lists are incredibly useful for segmenting our customer...
Verified User in Computer Software
The entire tool is super buggy, most integrations do not work as intended. Uploads do not work. Data module does not work properly. Feels like we are stuck in an ongoing alpha version. not worth the money.
Verified User in Logistics and Supply Chain
There were some features or customisation options lacking compared to larger CRMs. It is not as well integrated. Better for smaller organizations.
Discussions
How long did it take to implement?
2 comments
PB
6 weeks or so, but most of my time was spent organising our data rather than customising PH itself so it depends on what sort of state your data is in.Read more
What's the best way to manage crossell opportunities on planhat?
1 comment
Official Response from Planhat
Hi Pedro,
Thanks for your question!
There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can...Read more
How can I, launch two simultaneos NPScampaings
1 comment
Official Response from Planhat
Hi Matheus, your CSM will be in touch shortly and help you to set it up :)
Read more
Startdeliver has no discussions with answers
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