Compare Planhat and Skalin 
At a Glance
Market Segments
Mid-Market (60.3% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
Custom
Starting at €299.00
Planhat
Star Rating
(692)4.6 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Entry-Level Pricing
Custom
Learn more about PlanhatSkalin
Star Rating
(12)5.0 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
Starting at €299.00
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Planhat excels in its Quality of Support with a score of 9.4, while Skalin achieves a perfect score of 10.0. Reviewers mention that Skalin's support team is highly responsive and knowledgeable, making it easier for users to resolve issues quickly.
- Reviewers mention that Skalin offers superior Ease of Setup with a score of 9.7 compared to Planhat's 7.8. Users on G2 highlight that Skalin's onboarding process is straightforward and user-friendly, allowing teams to get started without extensive training.
- Users say that Planhat's Customer Monitoring feature, scoring 9.0, provides valuable insights, but Skalin outshines with a score of 9.6. Reviewers mention that Skalin's monitoring tools are more intuitive and provide real-time updates, enhancing customer engagement.
- G2 users report that Planhat's Product Direction is rated at 9.3, which is commendable, but Skalin's perfect score of 10.0 indicates a stronger commitment to continuous improvement and innovation. Users mention that Skalin frequently updates its features based on user feedback.
- Users on G2 highlight that while both products offer Custom Triggers with equal scores of 8.6, Skalin's implementation is noted to be more flexible and easier to configure, allowing for more tailored user experiences.
- Reviewers mention that Planhat's Customer Health Scores score of 8.8 is solid, but Skalin's 8.9 indicates a slight edge in providing actionable insights. Users report that Skalin's health scoring system is more comprehensive, helping teams proactively manage customer relationships.
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Pricing
Entry-Level Pricing
Planhat
From Start-up to Enterprise
Custom
Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/
Skalin
Start
Starting at €299.00
Give your team a good start
- 360° customer view
- AI-based Health Score
- Tasks management
Free Trial
Planhat
No trial information availableSkalin
No trial information availableRatings
Meets Requirements
8.7
577
9.8
10
Ease of Use
8.4
583
9.5
10
Ease of Setup
7.8
363
9.7
6
Ease of Admin
8.4
350
9.7
6
Quality of Support
9.4
565
10.0
10
Has the product been a good partner in doing business?
9.4
346
10.0
6
Product Direction (% positive)
9.3
528
10.0
10
Features by Category
Customer Information
8.8
419
|
Verified
8.9
9
9.0
414
|
Verified
9.6
9
8.9
424
|
Verified
8.9
9
8.5
411
|
Verified
9.6
8
8.8
379
|
Verified
9.4
8
8.2
356
|
Verified
9.0
7
7.3
296
|
Verified
8.8
8
Predictions
8.2
363
|
Verified
8.3
9
7.7
305
|
Verified
7.9
7
8.6
366
|
Verified
8.6
7
6.9
226
|
Verified
9.5
7
Platform
8.4
414
|
Verified
9.2
8
8.3
389
|
Verified
9.0
7
8.3
366
|
Verified
8.3
7
8.6
369
|
Verified
8.6
6
8.4
396
|
Verified
9.5
7
8.7
391
|
Verified
8.1
7
8.9
382
|
Verified
9.4
6
9.0
351
|
Verified
9.4
6
8.6
393
|
Verified
9.7
6
8.9
395
|
Verified
9.4
6
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
6.4
6
Billing and Payments
8.0
65
Not enough data
7.8
53
Not enough data
7.7
59
Not enough data
Revenue Recognition
8.3
78
Not enough data
7.4
53
Not enough data
7.7
58
Not enough data
Revenue Optimization
8.2
83
Not enough data
7.6
58
Not enough data
8.4
86
Not enough data
7.8
72
Not enough data
Product Analytics
8.6
59
Not enough data
8.1
60
Not enough data
8.8
55
Not enough data
8.1
45
Not enough data
8.6
57
Not enough data
8.4
47
Not enough data
8.3
53
Not enough data
8.3
61
Not enough data
Data Sourcing
8.4
132
Not enough data
8.5
129
Not enough data
6.6
93
Not enough data
7.4
96
Not enough data
Intelligence
6.2
80
Not enough data
6.6
86
Not enough data
6.5
83
Not enough data
Sales Team
7.9
63
Not enough data
7.6
62
Not enough data
8.3
82
Not enough data
Intelligence
7.9
70
Not enough data
7.6
60
Not enough data
7.4
60
Not enough data
Mapping
7.0
56
Not enough data
8.2
69
Not enough data
Platform Basics
8.1
123
Not enough data
8.0
109
Not enough data
8.4
104
Not enough data
7.8
94
Not enough data
7.9
98
Not enough data
Content
7.1
93
Not enough data
6.8
73
Not enough data
5.7
70
Not enough data
5.9
66
Not enough data
7.1
82
Not enough data
Collaboration
6.6
78
Not enough data
6.3
73
Not enough data
8.1
96
Not enough data
8.1
113
Not enough data
7.4
77
Not enough data
4.5
60
Not enough data
Onboarding Setup
8.6
189
Not enough data
8.3
194
Not enough data
8.7
198
Not enough data
Project Tracking
8.5
177
Not enough data
8.0
146
Not enough data
8.2
154
Not enough data
8.5
197
Not enough data
8.3
150
Not enough data
Customer Engagement
8.0
172
Not enough data
8.4
166
Not enough data
7.7
158
Not enough data
8.6
173
Not enough data
8.4
177
Not enough data
Functionality
8.1
36
Not enough data
8.0
32
Not enough data
8.2
29
Not enough data
7.7
32
Not enough data
7.6
36
Not enough data
Management
8.3
44
Not enough data
8.4
45
Not enough data
7.4
30
Not enough data
8.4
45
Not enough data
8.6
30
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Planhat and Skalin are categorized as Customer Success
Unique Categories
Planhat is categorized as Client Onboarding, Client Portal, Customer Revenue Optimization, Product Analytics, Subscription Revenue Management, Customer Data Platform (CDP), Data Quality, and Customer Journey Mapping
Skalin has no unique categories
Reviews
Reviewers' Company Size
Planhat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Skalin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.9%
Information Technology and Services
17.6%
Marketing and Advertising
8.5%
Internet
2.3%
Human Resources
2.3%
Other
31.3%
Computer Software
33.3%
Information Technology and Services
16.7%
Consumer Services
16.7%
Marketing and Advertising
8.3%
Market Research
8.3%
Other
16.7%
Most Helpful Reviews
Planhat
Most Helpful Favorable Review
Verified User in Information Technology and Services
Very easy-to-use, but incredibility powerful customer success tool. Allows us to better understand and manage our customer base and workflows. Easy set up of teams, metrics, views, personas, analytics and much more. Very customizable and has a variety of...
Most Helpful Critical Review
Verified User in Computer Software
The entire tool is super buggy, most integrations do not work as intended. Uploads do not work. Data module does not work properly. Feels like we are stuck in an ongoing alpha version. not worth the money.
Skalin
Most Helpful Favorable Review
Verified User in Computer Software
Skalin is designed for Customer Success teams in start-ups. Skalin's team is very helpful and has implemented several features following our feedbacks.
Most Helpful Critical Review
Verified User in Information Technology and Services
Very easy-to-use, but incredibility powerful customer success tool. Allows us to better understand and manage our customer base and workflows. Easy set up of teams, metrics, views, personas, analytics and much more. Very customizable and has a variety of...
Verified User in Computer Software
Skalin is designed for Customer Success teams in start-ups. Skalin's team is very helpful and has implemented several features following our feedbacks.
Verified User in Computer Software
The entire tool is super buggy, most integrations do not work as intended. Uploads do not work. Data module does not work properly. Feels like we are stuck in an ongoing alpha version. not worth the money.
Discussions
How long did it take to implement?
2 comments
PB
6 weeks or so, but most of my time was spent organising our data rather than customising PH itself so it depends on what sort of state your data is in.Read more
What's the best way to manage crossell opportunities on planhat?
1 comment
Official Response from Planhat
Hi Pedro,
Thanks for your question!
There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can...Read more
How can I, launch two simultaneos NPScampaings
1 comment
Official Response from Planhat
Hi Matheus, your CSM will be in touch shortly and help you to set it up :)
Read more
Skalin has no discussions with answers
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