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Compare Pivotal CRM and Sugar Sell 
At a Glance
Market Segments
Mid-Market (47.1% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
No pricing available
$19.00 Per Month
Pivotal CRM
Star Rating
(58)3.4 out of 5
Market Segments
Mid-Market (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Pivotal CRMSugar Sell
Star Rating
(772)3.8 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansPivotal CRM vs Sugar Sell
When assessing the two solutions, reviewers found Sugar Sell easier to use. However, Pivotal CRM is easier to set up and administer. Reviewers also preferred doing business with Pivotal CRM overall.
- Pivotal CRM and Sugar Sell both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Pivotal CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Sugar Sell over Pivotal CRM.
Pricing
Entry-Level Pricing
Pivotal CRM
No pricing availableSugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Pivotal CRM
No trial information availableSugar Sell
No trial information availableRatings
Meets Requirements
7.9
42
7.9
613
Ease of Use
7.3
42
7.6
649
Ease of Setup
7.9
14
7.2
346
Ease of Admin
8.2
13
7.6
319
Quality of Support
7.8
36
7.7
556
Has the product been a good partner in doing business?
8.6
12
7.8
303
Product Direction (% positive)
6.0
41
7.1
600
Features by Category
Sales Force Automation
8.2
28
|
Verified
8.2
502
|
Verified
Feature Not Available
7.6
322
7.5
25
|
Verified
7.8
469
|
Verified
8.0
31
|
Verified
7.7
487
|
Verified
8.4
18
|
Verified
7.2
358
|
Verified
7.9
27
|
Verified
7.4
412
|
Verified
8.2
18
|
Verified
7.3
346
|
Verified
8.2
17
|
Verified
7.4
348
|
Verified
8.3
22
|
Verified
7.7
376
|
Verified
Marketing Automation
8.3
20
|
Verified
7.1
354
|
Verified
Feature Not Available
7.2
361
|
Verified
8.3
21
|
Verified
7.9
427
|
Verified
Feature Not Available
7.0
312
|
Verified
Customer Support
7.5
18
|
Verified
7.9
386
|
Verified
7.7
17
|
Verified
7.6
348
|
Verified
8.4
19
|
Verified
7.7
358
|
Verified
8.1
18
|
Verified
7.4
292
8.8
17
|
Verified
7.7
313
|
Verified
Reporting & Analytics
7.9
26
|
Verified
7.7
469
|
Verified
8.3
25
|
Verified
8.0
475
|
Verified
8.0
19
|
Verified
7.4
366
|
Verified
Mobile & Social
Feature Not Available
7.2
269
|
Verified
Feature Not Available
7.2
267
|
Verified
7.2
15
|
Verified
7.4
331
|
Verified
Platform
9.2
8
|
Verified
8.2
261
|
Verified
8.3
7
|
Verified
7.8
255
|
Verified
8.7
9
|
Verified
8.1
268
|
Verified
8.6
6
|
Verified
7.9
168
|
Verified
9.3
7
|
Verified
8.2
214
|
Verified
8.8
7
|
Verified
7.5
216
|
Verified
8.7
9
|
Verified
7.6
258
|
Verified
8.6
7
|
Verified
7.2
199
|
Verified
Integration
9.3
9
|
Verified
7.6
260
|
Verified
9.3
7
|
Verified
7.7
202
|
Verified
8.6
6
|
Verified
7.3
198
|
Verified
Generative AI
Not enough data
6.3
28
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pivotal CRM and Sugar Sell are categorized as CRM
Unique Categories
Pivotal CRM has no unique categories
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
Pivotal CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.5%
Real Estate
7.7%
Financial Services
7.7%
Consumer Services
5.8%
Medical Devices
3.8%
Other
63.5%
Information Technology and Services
13.2%
Computer Software
10.4%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.3%
Alternatives
Discussions
Pivotal CRM has no discussions with answers
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 Comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 Comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
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