It is funny to say this about a SaaS platform, but the people! They understand my brand's needs, train us on the platform, and are always willing to help along the way. I never feel like they are leaving me with the technology. They want to see us succeed.
Their Editorial Recommendations were horrible. They didn't even get correct information written about the products we requested for our client and we had to reach out to get corrections made. They never even performed, i.e. never showed up ON Amazon and...
Immediately response customer service, extremely helpful not only explaining the strategy, but how and why they are doing what they do!
With everything supposed to be automatically optimized, my ACOS went up to 180. Chat support isoverly friendly but was not helpful to find the casue and fix the problem.
It is funny to say this about a SaaS platform, but the people! They understand my brand's needs, train us on the platform, and are always willing to help along the way. I never feel like they are leaving me with the technology. They want to see us succeed.
Immediately response customer service, extremely helpful not only explaining the strategy, but how and why they are doing what they do!
Their Editorial Recommendations were horrible. They didn't even get correct information written about the products we requested for our client and we had to reach out to get corrections made. They never even performed, i.e. never showed up ON Amazon and...
With everything supposed to be automatically optimized, my ACOS went up to 180. Chat support isoverly friendly but was not helpful to find the casue and fix the problem.