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At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Free Trial 5 Users Per Month
Custom
PagerDuty
Star Rating
(914)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansXurrent IMR
Star Rating
(141)4.6 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Custom
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, indicating its strong capability to handle high volumes of alerts efficiently, while Zenduty, although effective, does not provide a specific score in this area.
- Reviewers mention that Zenduty shines in "Ease of Setup" with a score of 8.9, making it a preferred choice for teams looking for a quick implementation, whereas PagerDuty's score of 8.2 suggests a more complex setup process.
- G2 users highlight that both products have a solid "Quality of Support" rating of 8.9, but users on G2 note that Zenduty's support is particularly responsive, which enhances the overall user experience.
- Users say that PagerDuty's "Ticket Accuracy" is rated at 9.2, which is higher than Zenduty's 8.8, indicating that PagerDuty may provide more reliable ticketing features, crucial for incident management.
- Reviewers mention that Zenduty's "Proactive Workflow" management is rated at 9.7, suggesting it offers superior tools for anticipating issues, while PagerDuty also performs well but does not match this specific score.
- Users report that both platforms have strong "Integrations" capabilities, with PagerDuty scoring 9.7, which indicates a wider range of compatible tools, while Zenduty's integration features are effective but slightly less comprehensive.
Pricing
Entry-Level Pricing
PagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Xurrent IMR
Enterprise
Custom
Single Sign-on, custom Incident priorities, SLA alerts, enterprise integrations, premium support
Free Trial
PagerDuty
Free Trial is available
Xurrent IMR
Free Trial is available
Ratings
Meets Requirements
9.1
786
8.9
135
Ease of Use
8.6
793
8.8
138
Ease of Setup
8.3
419
8.9
120
Ease of Admin
8.5
408
9.1
69
Quality of Support
8.9
597
9.0
123
Has the product been a good partner in doing business?
8.9
346
9.3
65
Product Direction (% positive)
8.4
783
9.5
132
Features by Category
Automation
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Not enough data
Administration
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Not enough data
Functionality
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
149
|
Verified
9.0
127
9.5
165
|
Verified
9.3
127
9.2
157
|
Verified
8.8
122
7.8
15
7.2
27
Management Tools
9.2
153
|
Verified
8.6
122
9.1
182
8.7
119
9.0
171
|
Verified
8.6
121
Generative AI
8.0
42
7.6
74
8.1
42
7.7
74
Agentic AI - Incident Management
7.6
9
6.9
23
7.8
9
7.2
23
8.3
9
7.5
22
8.3
9
7.0
22
8.5
9
6.8
23
8.7
9
7.0
23
8.3
9
7.4
24
Functionality
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Not enough data
Issue Resolution
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Not enough data
Management
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.6
41
Not enough data
9.6
41
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
28
Not enough data
Agentic AI - IT Alerting
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Automation Support - Runbook Automation
8.8
7
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.3
6
Not enough data
Error Management - Runbook Automation
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
Customization - Runbook Automation
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Not enough data
Compliance and Reporting - Runbook Automation
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Performance - Runbook Automation
8.3
7
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PagerDuty and Xurrent IMR are categorized as Incident Management
Unique Categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, IT Alerting, Workload Automation, and Runbook Automation
Xurrent IMR has no unique categories
Reviews
Reviewers' Company Size
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Xurrent IMR
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.7%
Computer Software
21.5%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.1%
Computer Software
27.9%
Information Technology and Services
20.0%
Financial Services
15.7%
Hospital & Health Care
6.4%
Retail
2.9%
Other
27.1%
Alternatives
Discussions
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
What is Zenduty used for?
1 Comment
Official Response from Xurrent IMR
Zenduty simplifies end-to-end incident management for engineering and DevOps teams by enhancing monitoring and minimizing incident response time. The...Read more
Xurrent IMR has no more discussions with answers
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