Compare PagerDuty and Splunk On-Call 
At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
No pricing available
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PagerDuty
Star Rating
(889)4.5 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about PagerDutySplunk On-Call
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Entry-Level Pricing
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Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Splunk On-Call excels in Ease of Setup with a score of 9.1, making it easier for teams to get started quickly compared to PagerDuty's score of 8.2. Reviewers mention that the intuitive interface and straightforward onboarding process significantly reduce the time to deployment.
- Reviewers mention that Splunk On-Call shines in Quality of Support, scoring 9.2, while PagerDuty has a score of 8.9. Users on G2 highlight the responsive customer service and helpful resources provided by Splunk On-Call, which enhances their overall experience.
- Users say that Splunk On-Call's Automation features, particularly in Workload Processing and Intelligent Automation, score impressively at 9.8 and 9.7 respectively. In contrast, PagerDuty's automation capabilities are noted to be effective but do not reach the same level of user satisfaction, with scores that suggest room for improvement.
- G2 users report that both products perform well in Monitoring, but Splunk On-Call's Timely Alerts score of 9.5 is slightly higher than PagerDuty's 9.5, indicating that users feel more confident in the alerting system of Splunk On-Call, which they say helps in quicker incident response.
- Reviewers mention that Splunk On-Call's AI and Machine Learning capabilities, scoring 9.7 and 9.5 respectively, provide advanced insights that enhance operational efficiency. Users on G2 express that these features help in predictive analysis, which they find lacking in PagerDuty's offerings.
- Users report that Splunk On-Call's Administration Console is rated at 9.8, showcasing its user-friendly design and comprehensive management tools. In comparison, PagerDuty's console, while functional, does not offer the same level of customization and ease of use, scoring lower at 9.5.
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Pricing
Entry-Level Pricing
PagerDuty
No pricing availableSplunk On-Call
Custom Pricing
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Create a customized plan to meet your specific needs.
Free Trial
PagerDuty
Free Trial is available
Splunk On-Call
Free Trial is available
Ratings
Meets Requirements
9.1
762
8.9
46
Ease of Use
8.6
768
8.6
46
Ease of Setup
8.2
395
9.1
29
Ease of Admin
8.5
397
8.9
29
Quality of Support
8.9
575
9.2
42
Has the product been a good partner in doing business?
8.9
335
9.8
26
Product Direction (% positive)
8.3
759
9.2
46
Features by Category
Automation
9.8
45
Not enough data
9.6
45
Not enough data
9.7
43
Not enough data
Administration
9.8
45
Not enough data
9.7
45
Not enough data
9.7
45
Not enough data
9.7
44
Not enough data
9.7
43
Not enough data
9.8
43
Not enough data
Functionality
9.6
44
Not enough data
9.6
44
Not enough data
9.7
43
Not enough data
Monitoring
9.2
128
|
Verified
Not enough data
9.5
144
|
Verified
Not enough data
9.2
136
|
Verified
Not enough data
Management Tools
9.2
132
|
Verified
Not enough data
9.1
162
Not enough data
9.0
153
|
Verified
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Functionality
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Not enough data
Issue Resolution
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Not enough data
Management
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Automation Support - Runbook Automation
8.7
5
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Error Management - Runbook Automation
Not enough data
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
Customization - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance and Reporting - Runbook Automation
Not enough data
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Performance - Runbook Automation
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Records
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
ServiceNow Apps
9.6
41
Not enough data
9.6
41
Not enough data
Categories
Categories
Shared Categories
PagerDuty and Splunk On-Call are categorized as IT Alerting and Incident Management
Unique Categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, Workload Automation, and Runbook Automation
Splunk On-Call is categorized as Incident Response
Reviews
Reviewers' Company Size
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk On-Call
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.5%
Computer Software
21.3%
Financial Services
5.7%
Internet
5.6%
Retail
3.8%
Other
41.2%
Computer Software
30.0%
Information Technology and Services
28.0%
Retail
8.0%
Marketing and Advertising
6.0%
Broadcast Media
4.0%
Other
24.0%
Most Helpful Reviews
PagerDuty
Most Helpful Favorable Review
Verified User in Telecommunications
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to...
Most Helpful Critical Review
Verified User in Computer Software
Not possible to deduplicate alerts in order to avoid same notification twice and have a history
Splunk On-Call
Most Helpful Favorable Review
Peter W.
Verified User in Media Production
Breadth of integrations couple with the smart way you can tailor alerts using their Transmogrifier
Most Helpful Critical Review
Spencer H.
Verified User in Information Technology and Services
Not user friendly. Very difficult to configure. Some simple, helpful features are missing (versus competitors). My development teams do not want use it because of these issues.
Verified User in Telecommunications
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to...
Peter W.
Verified User in Media Production
Breadth of integrations couple with the smart way you can tailor alerts using their Transmogrifier
Verified User in Computer Software
Not possible to deduplicate alerts in order to avoid same notification twice and have a history
Spencer H.
Verified User in Information Technology and Services
Not user friendly. Very difficult to configure. Some simple, helpful features are missing (versus competitors). My development teams do not want use it because of these issues.
Alternatives
Discussions
How can we do better?
1 comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
What is PagerDuty used for?
1 comment
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
Splunk On-Call has no discussions with answers
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