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At a Glance
Market Segments
Small-Business (90.0% of reviews)
Mid-Market (52.8% of reviews)
Entry-Level Pricing
Pay As You Go
No pricing available
Paddle
Star Rating
(227)4.6 out of 5
Market Segments
Small-Business (90.0% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go
Learn more about PaddleZuora
Star Rating
(310)3.9 out of 5
Market Segments
Mid-Market (52.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ZuoraSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Paddle excels in ease of use with a score of 9.0, while Zuora lags behind at 7.7. Reviewers mention that Paddle's intuitive interface and straightforward navigation make it a favorite among small businesses, allowing them to manage subscriptions effortlessly.
- Reviewers mention that Paddle's flexibility in pricing, particularly its "Pay As You Go" model, is a significant advantage for small businesses, whereas Zuora's pricing structure is less transparent and may not cater as well to smaller enterprises.
- Users on G2 highlight Paddle's superior quality of support, scoring 8.3 compared to Zuora's 7.4. Reviewers say that Paddle's responsive customer service team is a key factor in their satisfaction, often resolving issues quickly and effectively.
- Reviewers mention that Paddle's automation features, scoring 8.8, streamline billing processes significantly, while Zuora's automation score of 7.9 indicates room for improvement. Users say that Paddle's automated invoicing and reminders help reduce manual workload.
- Users report that Paddle shines in renewals with a score of 9.2, compared to Zuora's 8.8. Reviewers mention that Paddle's automated renewal notifications and easy-to-manage subscription settings enhance customer retention.
- G2 users highlight Paddle's strong performance in adjustments with a score of 8.0, while Zuora's score of 6.9 suggests challenges in this area. Reviewers say that Paddle's straightforward adjustment process allows for quick corrections, which is crucial for maintaining accurate billing.
Pricing
Entry-Level Pricing
Paddle
5% + 50c per transaction
Pay As You Go
Global payments and billing unified in one platform, with cross-border sales tax compliance and fraud protection. No migration fees, monthly fees, or hidden extras.
- Global payments and billing
- Cross-border sales tax compliance
- Fraud protection and chargeback processing
Zuora
No pricing availableFree Trial
Paddle
Free Trial is available
Zuora
No trial information availableRatings
Meets Requirements
8.8
181
8.0
243
Ease of Use
9.0
185
7.6
241
Ease of Setup
8.7
149
7.0
133
Ease of Admin
8.9
127
7.7
132
Quality of Support
8.5
183
7.4
231
Has the product been a good partner in doing business?
9.3
124
7.9
133
Product Direction (% positive)
8.6
178
7.9
241
Features by Category
Configuration - cpq
Not enough data
8.3
13
Not enough data
7.6
14
Not enough data
8.0
14
Not enough data
8.1
14
Not enough data
7.6
14
Pricing
Not enough data
8.8
13
Not enough data
8.8
14
Not enough data
9.0
12
Not enough data
8.6
13
Not enough data
7.8
13
Not enough data
9.4
12
Quoting
Not enough data
8.8
12
Not enough data
8.5
12
Not enough data
8.5
13
Not enough data
9.0
13
Not enough data
9.0
12
Admin
Not enough data
8.3
10
Not enough data
8.7
10
Not enough data
8.0
9
Not enough data
8.3
9
Channels
Not enough data
7.5
10
Not enough data
8.2
10
Not enough data
8.5
11
Platform
Not enough data
8.5
10
Not enough data
9.1
9
Not enough data
9.2
8
Not enough data
8.9
9
Not enough data
8.0
9
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
8.9
35
9.2
6
8.8
35
8.9
6
8.9
37
9.2
6
Revenue Recognition
8.0
32
8.3
5
Feature Not Available
8.1
7
Feature Not Available
8.8
7
Revenue Optimization
7.2
32
6.3
5
7.2
31
6.3
5
7.1
31
6.4
6
7.3
32
8.8
7
Billing
9.0
73
|
Verified
7.9
39
8.4
59
|
Verified
7.5
35
8.3
62
|
Verified
7.0
38
7.5
55
|
Verified
7.2
20
Dunning
8.2
56
|
Verified
7.4
27
7.8
60
|
Verified
7.6
17
8.4
52
|
Verified
7.8
18
Performance
8.4
60
|
Verified
8.0
26
8.1
67
|
Verified
7.4
30
8.1
69
|
Verified
7.4
31
Reporting
7.6
52
|
Verified
8.5
14
Feature Not Available
8.3
14
Feature Not Available
8.3
15
Agentic AI - Subscription Billing
6.5
8
Not enough data
6.5
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Revenue Recognition
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
8.9
6
Revenue Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
6.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Requirements
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contracts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
7.8
50
8.4
20
8.8
52
8.9
20
9.0
53
9.1
20
Bill Processing
8.3
46
8.4
18
7.9
46
8.7
17
8.9
51
8.9
19
Integration
8.7
48
8.6
18
8.9
49
8.3
17
7.8
41
8.4
16
Agentic AI - Billing
5.5
7
5.7
5
Order Management
7.9
40
|
Verified
8.5
8
8.6
47
|
Verified
8.1
8
7.4
32
|
Verified
8.1
6
9.3
42
|
Verified
8.7
9
Products & Plans
8.5
40
|
Verified
8.0
5
7.9
35
|
Verified
Not enough data
8.2
45
|
Verified
9.2
6
8.2
37
|
Verified
8.3
7
Pricing
9.1
46
|
Verified
7.9
8
8.7
46
|
Verified
8.3
7
7.6
36
|
Verified
8.1
6
Revenue Management
8.9
41
|
Verified
8.1
7
8.2
35
|
Verified
8.7
5
8.5
36
|
Verified
8.3
6
8.7
40
|
Verified
8.1
8
Integration
8.7
42
|
Verified
9.3
7
7.8
37
|
Verified
8.9
6
7.6
35
|
Verified
9.2
6
Agentic AI - Subscription Management
5.7
7
Not enough data
6.2
7
Not enough data
5.7
7
Not enough data
5.5
7
Not enough data
6.3
8
Not enough data
Tracking
9.6
52
Not enough data
9.6
52
Not enough data
9.3
49
Not enough data
8.9
42
Not enough data
8.8
40
Not enough data
9.2
47
Not enough data
Integrations
7.9
47
Not enough data
Remittance
8.7
43
Not enough data
8.0
46
Not enough data
8.5
46
Not enough data
7.8
45
Not enough data
Agentic AI - Sales Tax and VAT Compliance
6.9
8
Not enough data
6.5
8
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Transactions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflows
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounts Receivable Automation
Not enough data
Not enough data
AI - Accounts Receivable
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Subscription Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Payment processing - Merchant of Record
9.3
33
Not enough data
9.5
34
Not enough data
9.1
37
Not enough data
9.2
36
Not enough data
8.2
32
Not enough data
7.8
33
Not enough data
Tax management - Merchant of Record
9.7
36
Not enough data
9.7
34
Not enough data
9.4
30
Not enough data
Security and Compliance - Merchant of Record
8.8
28
Not enough data
8.9
29
Not enough data
9.1
31
Not enough data
9.3
33
Not enough data
Administration - Merchant of Record
8.7
34
Not enough data
8.7
34
Not enough data
8.8
35
Not enough data
Usage Metering - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Processing - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Payment failure - Failed Payment Recovery
9.3
17
Not enough data
9.3
17
Not enough data
8.8
16
Not enough data
9.4
17
Not enough data
7.9
16
Not enough data
Customer Communication - Failed Payment Recovery
9.1
16
Not enough data
7.5
16
Not enough data
8.3
15
Not enough data
Advance payment method update - Failed Payment Recovery
9.1
16
Not enough data
9.2
16
Not enough data
9.5
16
Not enough data
Failed payment analytics - Failed Payment Recovery
8.8
14
Not enough data
6.3
13
Not enough data
8.6
15
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Paddle and Zuora are categorized as Subscription Billing, Subscription Revenue Management, Billing, Subscription Management, and Failed Payment Recovery
Unique Categories
Paddle is categorized as Merchant of Record and Sales Tax and VAT Compliance
Zuora is categorized as Usage-based billing software, Revenue Management, Subscription Analytics, CPQ, Accounts Receivable, and Quote-to-Cash
Reviews
Reviewers' Company Size
Paddle
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zuora
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
52.5%
Information Technology and Services
11.0%
Internet
5.5%
Marketing and Advertising
4.1%
E-Learning
2.7%
Other
24.2%
Computer Software
24.5%
Information Technology and Services
12.4%
Internet
6.9%
Marketing and Advertising
5.2%
Telecommunications
4.1%
Other
46.9%
Discussions
Which payment methods do you support?
1 Comment
Official Response from Paddle
By selling your product through Paddle, you can immediately accept purchases via:
Mastercard
Visa
Maestro
American Express
Discover
Diners...Read more
Which currencies do you offer?
1 Comment
Official Response from Paddle
In order to help you sell your products throughout the world, Paddle accepts payments in a wide range of currencies:
Argentine Peso (ARS)
Australian...Read more
Which languages do you support?
1 Comment
Official Response from Paddle
The Paddle Checkout is localized in the following...Read more
Wish to know if you operate in India? Does your application talk to any other ERP seamlessly?
1 Comment
PS
Hi Harish,
Thanks for your question! I'm a Senior Research Analyst for G2, and would be happy to help you out.
From the research I've done, it...Read more
Zuora has no more discussions with answers
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