Compare Opsgenie and SolarWinds Service Desk 
Featured Products
At a Glance
Market Segments
Mid-Market (53.1% of reviews)
Mid-Market (68.5% of reviews)
Entry-Level Pricing
No pricing available
$39.00 Per Month
Opsgenie
Star Rating
(49)4.3 out of 5
Market Segments
Mid-Market (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpsgenieSolarWinds Service Desk
Star Rating
(764)4.3 out of 5
Market Segments
Mid-Market (68.5% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansOpsgenie vs SolarWinds Service Desk
When assessing the two solutions, reviewers found SolarWinds Service Desk easier to use, set up, and administer. Reviewers also preferred doing business with SolarWinds Service Desk overall.
- Reviewers felt that Opsgenie meets the needs of their business better than SolarWinds Service Desk.
- When comparing quality of ongoing product support, reviewers felt that SolarWinds Service Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Opsgenie over SolarWinds Service Desk.
Pricing
Entry-Level Pricing
Opsgenie
No pricing availableSolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
Free Trial
Opsgenie
Free Trial is available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
8.9
38
8.6
691
Ease of Use
8.3
38
9.0
692
Ease of Setup
8.1
22
8.6
567
Ease of Admin
8.6
23
8.9
580
Quality of Support
8.7
29
8.9
665
Has the product been a good partner in doing business?
8.6
22
9.0
560
Product Direction (% positive)
9.4
36
9.0
675
Features by Category
Administration
Not enough data
8.7
106
|
Verified
Not enough data
8.5
110
|
Verified
Not enough data
8.4
120
|
Verified
Service Desk
Not enough data
9.3
127
|
Verified
Not enough data
9.2
126
|
Verified
Not enough data
8.7
120
|
Verified
Management
Not enough data
8.2
67
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.1
57
|
Verified
Not enough data
7.5
48
|
Verified
Functionality
Not enough data
9.1
71
|
Verified
Not enough data
8.2
55
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.1
65
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.3
29
|
Verified
8.4
77
|
Verified
9.2
30
|
Verified
8.5
86
|
Verified
8.8
29
|
Verified
8.8
91
|
Verified
Not enough data
4.3
10
Management Tools
8.9
28
|
Verified
9.0
97
|
Verified
8.6
28
|
Verified
8.7
98
|
Verified
8.4
24
|
Verified
8.4
84
|
Verified
Generative AI
7.3
5
5.9
25
7.0
5
6.4
25
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.5
63
Not enough data
8.3
62
Not enough data
8.1
50
Not enough data
8.0
50
Not enough data
8.0
60
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.6
65
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
55
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.6
428
Not enough data
8.6
424
Not enough data
8.8
458
Not enough data
8.3
412
Not enough data
8.5
396
Reporting
Not enough data
8.4
445
Not enough data
8.2
356
Not enough data
8.1
330
Access & Usability
Not enough data
7.2
359
Not enough data
8.5
400
Not enough data
8.3
340
Not enough data
8.5
277
Agentic AI - Service Desk
Not enough data
4.6
13
Not enough data
5.9
13
Not enough data
5.6
13
Not enough data
5.3
13
Not enough data
5.9
13
Not enough data
5.8
13
Not enough data
5.4
13
Categories
Categories
Shared Categories
Opsgenie and SolarWinds Service Desk are categorized as Incident Management
Unique Categories
Opsgenie is categorized as IT Alerting
SolarWinds Service Desk is categorized as IT Service Management (ITSM) Tools, IT Asset Management, Service Desk, and Software Asset Management Tools
Reviews
Reviewers' Company Size
Opsgenie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.5%
Information Technology and Services
18.4%
Telecommunications
10.2%
Retail
8.2%
Marketing and Advertising
6.1%
Other
32.7%
Information Technology and Services
12.9%
Hospital & Health Care
7.6%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
65.6%
Alternatives
Discussions
What is Opsgenie?
1 Comment
Official Response from Opsgenie
Opsgenie is a modern incident management platform for operating always-on services that enables dev and ops teams to stay aware and in control of alerts and...Read more
Does Opsgenie with other Atlassian products? Which ones?
1 Comment
Official Response from Opsgenie
Opsgenie has deep integrations with Jira, Jira Ops, Jira Service Desk, and Statuspage. We also offer email integrations with Bitbucket and Bamboo. We offer...Read more
Can I use Opsgenie with on-prem?
1 Comment
Official Response from Opsgenie
Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post...Read more
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
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