Compare Opsgenie and xMatters 
- Users report that Opsgenie excels in its "Constant Monitoring" feature, achieving a high score of 9.2, which reviewers mention provides reliable and consistent oversight of alerts and incidents.
- Reviewers mention that xMatters shines in "Timely Alerts," scoring 9.4, indicating that users appreciate the promptness of notifications, which helps in minimizing downtime during incidents.
- G2 users highlight that Opsgenie's "Ticket Assignment" feature is effective, scoring 8.8, but users on G2 note that xMatters offers a more robust solution with a score of 9.1, allowing for better management of incident response workflows.
- Users say that while both products have strong "Quality of Support," xMatters stands out with a score of 9.1, with reviewers mentioning that their support team is particularly responsive and helpful during critical situations.
- Reviewers mention that Opsgenie's "Ease of Setup" is rated at 8.1, which some users find less intuitive compared to xMatters, which scores 8.7, indicating a smoother onboarding experience for new users.
- Users report that xMatters offers superior "AI Text Summarization" capabilities, scoring 8.9, which reviewers say enhances the clarity of incident reports, making it easier for teams to understand and act on alerts quickly.
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Ease of access, coming with cloud feature, support team, integration allowing
1. It is available only in cloud variant . No on premise variant as of now 2. It is costly for smaller organizations 3. No mapping of incidents with other tools integartion
Mainly the platform is easy to use, allowing my team to exit the manual notification process when problems arise. The tool runs smoothly, especially after we move to the cloud. I love the design of the instrument, which is very easy to use. I feel the...
I have not found the least helpful about xMatters and the downsides of using xMatters yet. Currently our infrastructure team is still implementing, confifuring and testing this application, we are still in the testing phase for this application, therefore...
Ease of access, coming with cloud feature, support team, integration allowing
Mainly the platform is easy to use, allowing my team to exit the manual notification process when problems arise. The tool runs smoothly, especially after we move to the cloud. I love the design of the instrument, which is very easy to use. I feel the...
1. It is available only in cloud variant . No on premise variant as of now 2. It is costly for smaller organizations 3. No mapping of incidents with other tools integartion
I have not found the least helpful about xMatters and the downsides of using xMatters yet. Currently our infrastructure team is still implementing, confifuring and testing this application, we are still in the testing phase for this application, therefore...
