Compare Opsgenie and Splunk On-Call 
At a Glance
Market Segments
Mid-Market (52.1% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
No pricing available
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Opsgenie
Star Rating
(48)4.3 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about OpsgenieSplunk On-Call
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Entry-Level Pricing
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Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Splunk On-Call excels in "Ease of Setup" with a score of 9.1, making it a preferred choice for teams looking to get started quickly, while Opsgenie, with a score of 8.1, has been noted by reviewers as having a steeper learning curve.
- Reviewers mention that Splunk On-Call's "Quality of Support" is highly rated at 9.2, with many users praising the responsiveness and helpfulness of the support team, whereas Opsgenie, rated at 8.7, has received mixed feedback regarding the timeliness of their support responses.
- G2 users highlight that Splunk On-Call offers superior "Ticket Accuracy" with a score of 8.8, which users say leads to fewer miscommunications and errors in incident management, while Opsgenie's ticketing system has been critiqued for occasional inaccuracies.
- Users on G2 report that Splunk On-Call's "Lifecycle Visualization" feature, rated at 8.3, provides a clear overview of incident progress, which enhances team collaboration, whereas Opsgenie's visualization tools have been described as less intuitive by some reviewers.
- Reviewers mention that Splunk On-Call's "Generative AI" capabilities, particularly in "AI Text Generation" and "AI Text Summarization," are rated at 7.3 and 7.0 respectively, which some users find helpful for creating incident reports, while Opsgenie's AI features have not received the same level of praise.
- Users say that Splunk On-Call's "Timely Alerts" feature, rated at 9.2, ensures that teams are promptly notified of incidents, which is crucial for effective incident response, while Opsgenie's alerting system, although functional, has been noted by some users as being less reliable in delivering timely notifications.
Featured Products
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Incident Management
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Pricing
Entry-Level Pricing
Opsgenie
No pricing availableSplunk On-Call
Custom Pricing
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Create a customized plan to meet your specific needs.
Free Trial
Opsgenie
Free Trial is available
Splunk On-Call
Free Trial is available
Ratings
Meets Requirements
9.0
37
8.9
46
Ease of Use
8.4
37
8.6
46
Ease of Setup
8.2
21
9.1
29
Ease of Admin
8.6
22
8.9
29
Quality of Support
8.7
29
9.2
42
Has the product been a good partner in doing business?
8.5
21
9.8
26
Product Direction (% positive)
9.3
35
9.2
46
Features by Category
Monitoring
9.2
28
|
Verified
Not enough data
9.2
29
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
Management Tools
8.8
27
|
Verified
Not enough data
8.6
28
|
Verified
Not enough data
8.4
24
|
Verified
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Records
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Opsgenie and Splunk On-Call are categorized as IT Alerting and Incident Management
Unique Categories
Opsgenie has no unique categories
Splunk On-Call is categorized as Incident Response
Reviews
Reviewers' Company Size
Opsgenie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk On-Call
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.0%
Information Technology and Services
18.8%
Telecommunications
10.4%
Retail
8.3%
Marketing and Advertising
6.3%
Other
31.3%
Computer Software
30.0%
Information Technology and Services
28.0%
Retail
8.0%
Marketing and Advertising
6.0%
Broadcast Media
4.0%
Other
24.0%
Most Helpful Reviews
Opsgenie
Most Helpful Favorable Review
Shenkey C.
Verified User in Computer Software
Opsgenie as names suggest some moments are always remembered when any defects come & catch by anyone, we say OPS - Reporting defects & tracking them are the best of it.
Most Helpful Critical Review
Mehmet A.
Verified User in Marketing and Advertising
Nothing much but if I were to switch from the Atlassian environment, I am afraid it will not work as expected.
Splunk On-Call
Most Helpful Favorable Review
Verified User in Retail
Flexibility of product, continuous releasing of new features and improvement of existing UI.
Most Helpful Critical Review
Spencer H.
Verified User in Information Technology and Services
Not user friendly. Very difficult to configure. Some simple, helpful features are missing (versus competitors). My development teams do not want use it because of these issues.
Shenkey C.
Verified User in Computer Software
Opsgenie as names suggest some moments are always remembered when any defects come & catch by anyone, we say OPS - Reporting defects & tracking them are the best of it.
Verified User in Retail
Flexibility of product, continuous releasing of new features and improvement of existing UI.
Mehmet A.
Verified User in Marketing and Advertising
Nothing much but if I were to switch from the Atlassian environment, I am afraid it will not work as expected.
Spencer H.
Verified User in Information Technology and Services
Not user friendly. Very difficult to configure. Some simple, helpful features are missing (versus competitors). My development teams do not want use it because of these issues.
Discussions
What is Opsgenie?
1 comment
Official Response from Opsgenie
Opsgenie is a modern incident management platform for operating always-on services that enables dev and ops teams to stay aware and in control of alerts and...Read more
Does Opsgenie with other Atlassian products? Which ones?
1 comment
Official Response from Opsgenie
Opsgenie has deep integrations with Jira, Jira Ops, Jira Service Desk, and Statuspage. We also offer email integrations with Bitbucket and Bamboo. We offer...Read more
Can I use Opsgenie with on-prem?
1 comment
Official Response from Opsgenie
Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post...Read more
Splunk On-Call has no discussions with answers
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