Compare Olark and Userlike 
At a Glance
Market Segments
Small-Business (49.8% of reviews)
Small-Business (79.6% of reviews)
Entry-Level Pricing
$17 per month
€0.00
Olark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Entry-Level Pricing
$17 per month
Learn more about OlarkUserlike
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Entry-Level Pricing
€0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Olark excels in its In-App Messaging feature, scoring a remarkable 9.7, which allows for seamless communication within applications. In contrast, Userlike's score of 8.2 indicates room for improvement in this area.
- Reviewers mention that Olark's Pop-up Chat functionality is highly rated at 9.3, providing an effective way to engage visitors. Userlike, however, has a lower score of 8.6, suggesting that its pop-up chat may not be as effective or customizable.
- G2 users highlight Olark's superior Ease of Use with a score of 9.3, making it more user-friendly for small businesses. Userlike's score of 8.7 indicates that while it is still user-friendly, it may not be as intuitive as Olark.
- Reviewers mention that Olark's Customization options are robust, scoring 8.2, allowing businesses to tailor their chat experience effectively. Userlike's score of 7.7 suggests that its customization features may not be as comprehensive.
- Users on G2 report that Olark's Quality of Support is rated at 8.8, indicating a strong support system for users. Userlike's score of 8.6 is commendable but slightly lower, suggesting that Olark may provide a more responsive support experience.
- Reviewers say that Olark's Live Chat feature is rated at 8.5, which is effective for real-time customer engagement. Userlike's score of 8.6 is slightly higher, indicating that it may offer a more refined live chat experience, but the difference is minimal.
Featured Products
Sponsored
Customerly
(35)
Live Chat
Visit Website
Sponsored
Netcapz
(0)
Live Chat
Visit Website
Pricing
Entry-Level Pricing
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Userlike
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Free Trial
Olark
Free Trial is available
Userlike
Free Trial is available
Ratings
Meets Requirements
8.9
208
8.5
347
Ease of Use
9.3
210
8.7
348
Ease of Setup
9.0
112
8.8
261
Ease of Admin
9.0
114
8.5
266
Quality of Support
8.8
173
8.6
285
Has the product been a good partner in doing business?
9.1
107
8.6
235
Product Direction (% positive)
8.2
209
8.9
328
Features by Category
Messenger
Not enough data
Feature Not Available
Not enough data
7.2
9
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Channels
Not enough data
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Customers
Not enough data
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Responses
Not enough data
8.2
17
Not enough data
8.1
16
Not enough data
8.3
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Platform
Not enough data
8.8
18
Not enough data
8.3
17
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
8.0
16
Not enough data
7.9
18
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
Not enough data
Feature Not Available
Not enough data
7.8
25
Not enough data
Feature Not Available
Not enough data
8.0
17
Support Automation
Not enough data
7.9
28
Not enough data
Feature Not Available
Not enough data
8.0
26
Not enough data
7.8
15
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.3
110
|
Verified
8.6
120
|
Verified
8.8
108
|
Verified
8.2
124
|
Verified
8.2
54
8.2
57
9.7
5
Feature Not Available
Not enough data
8.5
35
|
Verified
Internal Use
7.7
97
|
Verified
8.2
112
|
Verified
8.9
102
|
Verified
8.3
94
|
Verified
8.3
74
|
Verified
8.1
84
|
Verified
8.0
5
8.3
89
|
Verified
8.1
6
8.2
88
|
Verified
8.7
32
|
Verified
8.2
92
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
13
Channels
Not enough data
Feature Not Available
Not enough data
7.3(won by default)
14
Not enough data
8.6(won by default)
27
Not enough data
8.6(won by default)
7
Not enough data
8.3(won by default)
20
Insight
Not enough data
7.9(won by default)
14
Not enough data
7.7(won by default)
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Olark and Userlike are categorized as Live Chat
Unique Categories
Olark has no unique categories
Userlike is categorized as Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userlike
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Most Helpful Reviews
Olark
Most Helpful Favorable Review
Kristin H.
Verified User in Higher Education
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
Most Helpful Critical Review
Joe P.
Verified User in Computer Software
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
Userlike
Most Helpful Favorable Review
Verified User in Government Administration
Information about the person that is chatting with you, that if they are log in you can know who you are talking with, and if they are not logged or registered you can at least know where do they are, the navigator they are using... Some 'clues' to help...
Most Helpful Critical Review
Kacper K.
Verified User in Retail
Lack of mobile integration, so if you ever leave your desk, you are likely to miss some messages. The pricing model is pretty steep.
Kristin H.
Verified User in Higher Education
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
Verified User in Government Administration
Information about the person that is chatting with you, that if they are log in you can know who you are talking with, and if they are not logged or registered you can at least know where do they are, the navigator they are using... Some 'clues' to help...
Joe P.
Verified User in Computer Software
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
Kacper K.
Verified User in Retail
Lack of mobile integration, so if you ever leave your desk, you are likely to miss some messages. The pricing model is pretty steep.
Discussions
What is Olark chat?
1 comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
extension trial
2 comments
QS
Certainly! Please provide the text in the Unknown Language that you would like translated into English.Read more
Le temps de réponse peut-il être amélioré, entre la demande et la réception de la notification ?
1 comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
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