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At a Glance
Market Segments
Enterprise (42.3% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
Free
No pricing available
Octopus Deploy
Star Rating
(57)4.4 out of 5
Market Segments
Enterprise (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 3 pricing plansServiceNow IT Service Management
Star Rating
(1,205)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Octopus Deploy excels in Deployment Automation with a score of 9.6, highlighting its ability to streamline the deployment process effectively. Reviewers mention that the Deployment-Ready Staging feature significantly reduces deployment times and minimizes errors.
- Reviewers mention that ServiceNow IT Service Management shines in its Ticketing System, scoring 9.4. Users appreciate the Automate Ticket Routing feature, which enhances efficiency by automatically directing tickets to the appropriate teams, thus improving response times.
- G2 users indicate that Octopus Deploy's Integration capabilities are robust, with a score of 8.9. Users say that the platform's ability to integrate with various CI/CD tools is a major advantage, allowing for seamless workflows across different environments.
- Users on G2 report that ServiceNow's Incident Management features, particularly Incident Reports and Process Workflow, are highly rated at 9.3 and 9.1 respectively. Reviewers mention that these features provide comprehensive insights into incident trends and streamline resolution processes.
- Reviewers mention that Octopus Deploy's Quality of Support is rated at 8.2, with users appreciating the responsiveness and helpfulness of the support team. In contrast, ServiceNow's support is rated higher at 8.5, with users noting that the extensive documentation and community forums are valuable resources.
- Users say that while both products offer strong Reporting capabilities, Octopus Deploy's score of 8.7 is slightly lower than ServiceNow's 8.9. Reviewers mention that ServiceNow's reporting tools provide more customizable options, allowing teams to generate tailored reports that meet specific business needs.
Pricing
Entry-Level Pricing
ServiceNow IT Service Management
No pricing availableFree Trial
Octopus Deploy
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
9.0
51
8.9
774
Ease of Use
8.6
51
8.5
993
Ease of Setup
7.6
32
8.1
553
Ease of Admin
8.2
28
8.6
299
Quality of Support
8.3
42
8.5
702
Has the product been a good partner in doing business?
8.5
25
8.8
295
Product Direction (% positive)
8.6
51
8.8
752
Features by Category
Administration
8.6
14
Not enough data
8.8
16
Not enough data
8.8
16
Not enough data
Functionality
9.6
16
Not enough data
8.6
12
Not enough data
8.6
14
Not enough data
9.0
15
Not enough data
6.9
6
Not enough data
Processes
8.9
15
Not enough data
8.8
16
Not enough data
8.4
15
Not enough data
Administration
Not enough data
9.0
233
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.8
235
|
Verified
Service Desk
Not enough data
9.1
244
|
Verified
Not enough data
9.2
245
|
Verified
Not enough data
9.0
235
|
Verified
Management
Not enough data
8.9
226
|
Verified
Not enough data
8.9
213
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.5
198
Functionality
Not enough data
9.3
231
|
Verified
Not enough data
8.8
220
Not enough data
8.7
220
|
Verified
Not enough data
8.9
221
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Functionality
9.4
6
Not enough data
9.0
7
Not enough data
9.2
6
Not enough data
Management
9.2
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Agentic AI - Continuous Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
223
|
Verified
Not enough data
9.0
232
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
235
|
Verified
Not enough data
9.0
227
Not enough data
8.7
219
|
Verified
Generative AI
Not enough data
8.3
106
Not enough data
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Functionality
9.7
5
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Management
10.0
5
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Agentic AI - Continuous Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation Support - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Error Management - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance and Reporting - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
302
Not enough data
8.9
301
Not enough data
9.1
307
Not enough data
8.7
296
Not enough data
8.7
289
Reporting
Not enough data
8.7
300
Not enough data
8.7
278
Not enough data
8.4
172
Access & Usability
Not enough data
8.0
235
Not enough data
8.7
288
Not enough data
8.5
256
Not enough data
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
Octopus Deploy and ServiceNow IT Service Management are categorized as Configuration Management
Unique Categories
Octopus Deploy is categorized as Runbook Automation, Continuous Delivery, Build Automation, Application Release Orchestration, and Continuous Integration
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Reviews
Reviewers' Company Size
Octopus Deploy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.2%
Information Technology and Services
24.5%
Internet
5.7%
Insurance
5.7%
Retail
3.8%
Other
30.2%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
Is Octopus Deploy a CI tool?
1 Comment
MR
No, Octopus is meant for deploymentsRead more
Octopus Deploy has no more discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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