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Compare NiCE CXone Mpower and Verint Workforce Management Professional (formerly Verint Monet) 
Featured Products
At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Mid-Market (68.2% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
No pricing available
NiCE CXone Mpower
Star Rating
(1,727)4.3 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansVerint Workforce Management Professional (formerly Verint Monet)
Star Rating
(23)4.0 out of 5
Market Segments
Mid-Market (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce Management Professional (formerly Verint Monet)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NiCE CXone Mpower excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Verint Workforce Management Professional. Users appreciate its comprehensive features for performance review, stating, "I like how it provides different features for us to review our performance, and activity throughout the day."
- Users say that NiCE CXone Mpower offers a more intuitive and user-friendly experience, reflected in its higher ratings for ease of use and setup. One reviewer highlighted, "Easy to follow and customize the Dashboard," which allows for better monitoring of calls and agent activities.
- According to verified reviews, Verint Workforce Management Professional shines in its integration capabilities, making it easy to connect with various third-party ACD sources like Cisco and Salesforce. Users enjoy the seamless integration, stating, "I enjoy the available integrations between Verint, Service Cloud, and my company's in-house CC solution."
- Reviewers mention that while NiCE CXone Mpower has a robust set of features for performance analysis and reporting, Verint's strengths lie in its automation and intraday management capabilities, with both products receiving similar scores in these areas.
- G2 reviewers highlight that NiCE CXone Mpower's reporting features are particularly effective, allowing users to pull calls efficiently for quality assurance. One user noted, "NICE CXone Mpower is nice because in quality we can pull calls from reports in an efficient manner," showcasing its practical benefits for daily operations.
- Users express that while both products cater well to mid-market segments, NiCE CXone Mpower has a broader user base with over 1,600 reviews, indicating a more established presence and reliability in user feedback compared to Verint's 22 reviews.
Pricing
Entry-Level Pricing
NiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Verint Workforce Management Professional (formerly Verint Monet)
No pricing availableFree Trial
NiCE CXone Mpower
Free Trial is available
Verint Workforce Management Professional (formerly Verint Monet)
No trial information availableRatings
Meets Requirements
8.7
1,191
8.4
17
Ease of Use
8.7
1,208
7.0
20
Ease of Setup
8.0
450
7.3
10
Ease of Admin
8.3
438
7.9
7
Quality of Support
8.3
1,111
8.5
14
Has the product been a good partner in doing business?
8.2
435
8.1
6
Product Direction (% positive)
8.2
1,108
4.2
16
Features by Category
Ticket and Case Management
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Not enough data
Platform
8.3
7
Not enough data
9.1
11
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Dialing Options
8.9
311
|
Verified
Not enough data
9.0
287
|
Verified
Not enough data
Not enough data
Not enough data
Agent Tools
9.0
263
|
Verified
Not enough data
8.9
276
|
Verified
Not enough data
9.2
313
|
Verified
Not enough data
Automation
8.8
230
|
Verified
Not enough data
9.0
247
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Knowledge Management
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
Compliance
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Not enough data
Customer Support
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
Data Security
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
Administration
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Quality Assurance
9.0
253
Not enough data
9.0
237
Not enough data
8.8
263
Not enough data
Engagement
9.0
238
Not enough data
9.0
250
Not enough data
8.8
238
Not enough data
Performance
8.9
238
Not enough data
9.2
256
Not enough data
Generative AI
5.2
18
Not enough data
5.4
18
Not enough data
Channels
9.1
625
|
Verified
Not enough data
8.5
326
|
Verified
Not enough data
8.5
352
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
350
|
Verified
Not enough data
Generative AI
7.0
48
Not enough data
Functions
8.8
653
|
Verified
Not enough data
9.0
691
|
Verified
Not enough data
8.9
547
|
Verified
Not enough data
8.7
386
|
Verified
Not enough data
8.8
457
|
Verified
Not enough data
8.9
553
|
Verified
Not enough data
8.8
556
|
Verified
Not enough data
8.7
497
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
Administrative
8.6
516
|
Verified
Not enough data
8.9
546
|
Verified
Not enough data
8.6
642
|
Verified
Not enough data
9.0
513
|
Verified
Not enough data
8.9
431
|
Verified
Not enough data
Workforce Management
9.3
289
|
Verified
8.9
6
9.2
280
|
Verified
9.2
6
8.9
226
|
Verified
8.9
6
9.0
227
|
Verified
8.1
6
8.6
177
|
Verified
Not enough data
Administration
8.9
230
|
Verified
7.8
6
9.2
271
|
Verified
7.3
5
9.0
295
|
Verified
8.3
5
8.7
220
|
Verified
7.2
6
9.0
227
|
Verified
9.0
5
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
32
Not enough data
7.5
27
Not enough data
8.8
34
Not enough data
9.2
38
Not enough data
8.6
35
Not enough data
9.4
31
Not enough data
9.3
37
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.4
36
Not enough data
9.0
33
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
38
Not enough data
8.8
39
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Not enough data
Self-Service Platform
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NiCE CXone Mpower and Verint Workforce Management Professional (formerly Verint Monet) are categorized as Contact Center Quality Assurance and Contact Center Workforce
Unique Categories
NiCE CXone Mpower is categorized as Customer Service Automation, Digital Customer Service Platforms, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Help Desk, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, Proactive Notification, and AI Customer Support Agents
Verint Workforce Management Professional (formerly Verint Monet) has no unique categories
Reviews
Reviewers' Company Size
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management Professional (formerly Verint Monet)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.0%
Hospital & Health Care
5.8%
Other
60.6%
Telecommunications
18.2%
Outsourcing/Offshoring
13.6%
Financial Services
13.6%
Retail
9.1%
Internet
9.1%
Other
36.4%
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 Comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are we working on a feature that would allow for the MyAgent box to remain on top of other windows?
1 Comment
OS
Hi Emma. Thanks for your question. Please refer to our Customer Community at http://community.niceincontact.com . Our product team can answer any...Read more
What other features that you can do using inContact?
1 Comment
JC
I'm not currently using their survey software but I was able to integrate with a third party that focuses on surveys and NPS. Most third parties have a very...Read more
Verint Workforce Management Professional (formerly Verint Monet) has no discussions with answers
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