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- NICE CXone Mpower-vs-RingCentral Contact Center
Compare NICE CXone Mpower and RingCentral Contact Center 
At a Glance
Market Segments
Mid-Market (52.2% of reviews)
Small-Business (49.0% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
No pricing available
NICE CXone Mpower
Star Rating
(1,637)4.3 out of 5
Market Segments
Mid-Market (52.2% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansRingCentral Contact Center
Star Rating
(147)4.0 out of 5
Market Segments
Small-Business (49.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE CXone Mpower excels in ticket creation user experience with a score of 8.6, while RingCentral Contact Center falls behind at 7.6. Reviewers mention that the intuitive interface of NICE CXone makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that NICE CXone Mpower's predictive dialer feature scores 8.9, significantly outperforming RingCentral's score of 7.6. Users say that the predictive dialer in NICE CXone enhances agent productivity by reducing downtime between calls.
- G2 users highlight the superior performance analysis capabilities of NICE CXone Mpower, scoring 9.2 compared to RingCentral's 8.5. Users report that the detailed analytics provided by NICE CXone help in making informed decisions to improve customer service strategies.
- Users on G2 mention that NICE CXone Mpower offers better automation features, scoring 9.0, while RingCentral Contact Center scores 8.0. Reviewers say that the automation capabilities in NICE CXone streamline workflows, allowing agents to focus on more complex tasks.
- Reviewers mention that NICE CXone Mpower's multi-channel coverage scores 8.7, while RingCentral's is lower at 7.1. Users report that the ability to manage various communication channels seamlessly in NICE CXone enhances customer engagement.
- Users say that NICE CXone Mpower's quality of support is rated at 8.4, compared to RingCentral's 7.8. Reviewers mention that the responsive customer support team of NICE CXone is a significant advantage when resolving issues quickly.
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Pricing
Entry-Level Pricing
NICE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
RingCentral Contact Center
No pricing availableFree Trial
NICE CXone Mpower
Free Trial is available
RingCentral Contact Center
No trial information availableRatings
Meets Requirements
8.8
1,125
8.2
115
Ease of Use
8.7
1,141
8.5
116
Ease of Setup
7.9
397
8.2
49
Ease of Admin
8.3
393
8.1
36
Quality of Support
8.4
1,045
7.7
99
Has the product been a good partner in doing business?
8.2
391
7.8
37
Product Direction (% positive)
8.2
1,058
6.7
106
Features by Category
Ticket and Case Management
8.6
7
7.9
8
8.3
7
8.1
8
8.6
7
9.5
11
8.8
7
9.5
11
7.9
7
8.1
6
8.6
7
9.0
10
8.6
7
8.7
9
8.8
7
9.2
10
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Communication Channels
9.4
6
9.4
9
9.5
7
9.8
7
9.0
7
9.6
8
7.8
6
9.2
6
8.8
7
9.5
11
Platform
8.3
7
8.3
9
9.1
11
8.0
11
8.8
7
9.1
9
8.8
7
8.3
6
8.8
7
9.7
6
8.3
7
9.6
8
Dialing Options
9.0
299
|
Verified
8.3
13
|
Verified
9.0
272
|
Verified
8.2
11
|
Verified
8.9
267
|
Verified
7.6
12
|
Verified
Agent Tools
8.9
248
|
Verified
7.8
10
|
Verified
9.1
249
|
Verified
7.0
11
|
Verified
9.0
261
|
Verified
7.7
11
|
Verified
9.2
296
|
Verified
7.9
13
|
Verified
Automation
8.8
220
|
Verified
8.2
11
|
Verified
9.0
217
|
Verified
8.2
11
|
Verified
9.1
235
|
Verified
8.2
12
|
Verified
8.9
197
|
Verified
7.6
12
|
Verified
9.0
229
|
Verified
7.6
12
|
Verified
Administration
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Knowledge Management
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
Compliance
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Not enough data
Customer Support
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
Data Security
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
Administration
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Generative AI
Feature Not Available
Not enough data
Channels
Not enough data
8.8
16
Not enough data
7.7
17
Not enough data
Feature Not Available
Design
Not enough data
6.3
9
Not enough data
6.0
8
Not enough data
7.2
12
Not enough data
8.6
22
Not enough data
8.4
18
Generative AI
Not enough data
6.0
7
Not enough data
Feature Not Available
Usability
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.7
5
Reporting
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Quality Assurance
9.0
251
Not enough data
9.0
235
Not enough data
8.8
260
Not enough data
Engagement
9.0
236
Not enough data
9.0
248
Not enough data
8.8
236
Not enough data
Performance
8.9
235
Not enough data
9.2
254
Not enough data
Generative AI
5.0
16
Not enough data
5.2
16
Not enough data
Channels
9.1
595
|
Verified
8.8
37
|
Verified
8.5
316
|
Verified
6.9
28
|
Verified
8.5
337
|
Verified
7.3
30
|
Verified
8.3
276
|
Verified
7.6
36
|
Verified
8.5
333
|
Verified
7.8
29
|
Verified
Generative AI
6.7
37
5.7
17
Functions
8.8
629
|
Verified
8.2
56
|
Verified
9.0
666
|
Verified
8.1
55
|
Verified
8.9
522
|
Verified
7.8
44
|
Verified
8.7
367
|
Verified
7.0
23
|
Verified
8.8
431
|
Verified
7.8
31
|
Verified
9.0
526
|
Verified
7.5
30
|
Verified
8.8
526
|
Verified
7.9
33
8.7
473
|
Verified
7.7
27
|
Verified
Administrative
8.6
495
|
Verified
7.7
48
|
Verified
8.9
515
|
Verified
8.5
54
|
Verified
8.6
611
|
Verified
7.8
58
|
Verified
9.1
484
|
Verified
7.9
32
|
Verified
9.0
411
|
Verified
7.5
29
|
Verified
Workforce Management
9.3
282
|
Verified
8.5
11
9.3
273
|
Verified
8.0
9
9.0
222
|
Verified
8.1
8
9.1
222
|
Verified
6.9
9
8.6
173
|
Verified
9.0
12
Administration
9.0
220
|
Verified
8.0
11
9.2
263
|
Verified
8.5
9
9.1
285
|
Verified
9.4
12
8.8
215
|
Verified
7.5
8
9.0
219
|
Verified
7.8
9
Conversational Platform
Not enough data
8.5
12
Not enough data
8.0
9
Not enough data
8.8
10
Not enough data
9.3
5
Support Automation
Not enough data
7.7
10
Not enough data
8.0
9
Not enough data
9.1
9
Not enough data
7.5
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.7
26
Not enough data
7.5
23
Not enough data
9.4
27
Not enough data
9.4
30
Not enough data
9.1
27
Not enough data
9.6
26
Not enough data
9.6
30
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.4
29
Not enough data
9.1
27
Not enough data
Administrative
9.6
29
Not enough data
9.2
30
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
12
Not enough data
8.7
13
Not enough data
Not enough data
Not enough data
8.5
13
Not enough data
Not enough data
Internal Use
9.1
11
8.0
11
Not enough data
8.8
11
Not enough data
8.6
12
Not enough data
8.3
10
Not enough data
8.1
8
Not enough data
8.0
11
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
8.1
7
8.9
6
7.5
8
8.8
7
7.5
8
9.2
8
7.5
8
Not enough data
7.3
8
Not enough data
Self-Service Platform
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
6.7
5
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NICE CXone Mpower and RingCentral Contact Center are categorized as Digital Customer Service Platforms, Auto Dialer, Help Desk, Contact Center Workforce, Contact Center, and Customer Self-Service
Unique Categories
NICE CXone Mpower is categorized as Customer Service Automation, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Call Center Infrastructure (CCI), and Proactive Notification
RingCentral Contact Center is categorized as UCaaS Platforms, Live Chat, Social Customer Service, Conversational Support, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
NICE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.2%
Information Technology and Services
8.7%
Telecommunications
6.8%
Financial Services
6.4%
Insurance
6.0%
Other
61.8%
Computer Software
9.1%
Telecommunications
7.7%
Financial Services
7.0%
Consumer Services
5.6%
Staffing and Recruiting
4.9%
Other
65.7%
Most Helpful Reviews
NICE CXone Mpower
Most Helpful Favorable Review
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Most Helpful Critical Review
Elbalina C.
Verified User in Computer Games
When the system doesn't work its a nightmare to try and fix. I often have issues using my microphone, logging in and calls dropping or being refused.
RingCentral Contact Center
Most Helpful Favorable Review
Lyle B.
Verified User in Mental Health Care
RingCentral is very user-friendly for anyone. The app makes it easy to access, and seeing the voicemails as text is constructive. I also enjoy how easy it is to forward messages to other users.
Most Helpful Critical Review
Verified User in Computer Software
In the WFH environment, I find that I'm doing a lot of zoom meetings and sometimes would rather just pick my phone up instead of go through ring central. I wish ring central could integrate with zoom to track those meetings as well.
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Lyle B.
Verified User in Mental Health Care
RingCentral is very user-friendly for anyone. The app makes it easy to access, and seeing the voicemails as text is constructive. I also enjoy how easy it is to forward messages to other users.
Elbalina C.
Verified User in Computer Games
When the system doesn't work its a nightmare to try and fix. I often have issues using my microphone, logging in and calls dropping or being refused.
Verified User in Computer Software
In the WFH environment, I find that I'm doing a lot of zoom meetings and sometimes would rather just pick my phone up instead of go through ring central. I wish ring central could integrate with zoom to track those meetings as well.
Discussions
Does it ever pause or get frozen after a call
2 comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are you implementing a replacement for the Adobe Flash integration?
1 comment
JJ
i dont have a comment for thatRead more
Is there a way to check the history os the calls that came in or dialed without the information disappering?
1 comment
JF
"New" button -> History tabRead more
RingCentral Contact Center has no more discussions with answers
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