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- NCR Counterpoint Software
- Retail Pro
- NCR Counterpoint Software-vs-Retail Pro
Compare NCR Counterpoint Software and Retail Pro 
At a Glance
Market Segments
Mid-Market (53.6% of reviews)
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
NCR Counterpoint
Star Rating
(31)3.7 out of 5
Market Segments
Mid-Market (53.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about NCR CounterpointRetail Pro
Star Rating
(32)3.8 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Retail ProSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Retail Pro excels in Ease of Setup with a score of 8.3, while NCR Counterpoint struggles significantly in this area, scoring only 4.6. Reviewers mention that Retail Pro's intuitive installation process makes it easier for businesses to get started quickly.
- Reviewers mention that Retail Pro shines in Inventory Management with a score of 9.3, highlighting features like Low-stock Alerts and Multilocation Inventory Tracking. In contrast, NCR Counterpoint, while still competent, scores lower at 8.1, with users noting that its inventory features can be less user-friendly.
- Users on G2 report that Retail Pro has a superior Quality of Support with a score of 7.8, compared to NCR Counterpoint's 7.2. Reviewers say that Retail Pro's support team is responsive and knowledgeable, which is crucial for businesses needing timely assistance.
- G2 users highlight Retail Pro's strong performance in Employee Management, particularly in Permissions with a score of 8.1, while NCR Counterpoint's score of 7.1 indicates room for improvement. Users report that Retail Pro allows for more granular control over employee access, which enhances security.
- Reviewers mention that Retail Pro's Customer Management features, especially Customer Profiles scoring 9.5, provide a comprehensive view of customer interactions. NCR Counterpoint, while effective, scores lower at 9.0, with users noting that its customer management tools could be more robust.
- Users say that Retail Pro's Reporting and Analytics capabilities are impressive, scoring 9.0, allowing for detailed insights into sales and performance. In comparison, NCR Counterpoint's reporting features, while functional, score lower at 8.7, with reviewers mentioning that they lack some of the depth found in Retail Pro's offerings.
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Pricing
Entry-Level Pricing
NCR Counterpoint
No pricing availableRetail Pro
No pricing availableFree Trial
NCR Counterpoint
No trial information availableRetail Pro
No trial information availableRatings
Meets Requirements
7.3
26
8.3
23
Ease of Use
7.6
26
7.9
24
Ease of Setup
4.4
9
8.3
7
Ease of Admin
6.3
9
8.8
7
Quality of Support
7.0
22
7.8
23
Has the product been a good partner in doing business?
7.3
8
8.9
6
Product Direction (% positive)
7.3
26
6.4
23
Features by Category
POS
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Payment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checkout
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting and analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Team Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Help and support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Payments
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NCR Counterpoint and Retail Pro are categorized as Retail Management Software and Retail POS
Unique Categories
NCR Counterpoint has no unique categories
Retail Pro has no unique categories
Reviews
Reviewers' Company Size
NCR Counterpoint
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Retail Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
39.3%
Restaurants
10.7%
Museums and Institutions
7.1%
Consumer Goods
7.1%
Telecommunications
3.6%
Other
32.1%
Retail
48.1%
Apparel & Fashion
22.2%
Design
7.4%
Sports
3.7%
Sporting Goods
3.7%
Other
14.8%
Most Helpful Reviews
NCR Counterpoint
Most Helpful Favorable Review
Verified User in Retail
The back end reporting capabilities. Being able to export to excel easily is nice.
Most Helpful Critical Review
Verified User in Retail
That it can sometimes be counterintuitive to use. Sometimes have to think outside the box to find what I am looking for if I need specific information for accounting. CounterPoint likes things in a certain order and cannot go outside that order.
Retail Pro
Most Helpful Favorable Review
Megan W.
Verified User in Retail
It was super easy to catch on the first time I used it, and even after not using it for a few years it was easy to figure it out again
Most Helpful Critical Review
Kaylee H.
Verified User in Retail
Some of the functions take several steps to get through to what you’re looking for. I also think that the look of the program could be updated slightly with the times.
Verified User in Retail
The back end reporting capabilities. Being able to export to excel easily is nice.
Megan W.
Verified User in Retail
It was super easy to catch on the first time I used it, and even after not using it for a few years it was easy to figure it out again
Verified User in Retail
That it can sometimes be counterintuitive to use. Sometimes have to think outside the box to find what I am looking for if I need specific information for accounting. CounterPoint likes things in a certain order and cannot go outside that order.
Kaylee H.
Verified User in Retail
Some of the functions take several steps to get through to what you’re looking for. I also think that the look of the program could be updated slightly with the times.
Alternatives
Discussions
NCR Counterpoint has no discussions with answers
What kind of businesses is Retail Pro software designed for?
1 comment
KH
Retail pro is designed for retail stores.Read more
Retail Pro has no more discussions with answers
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