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- N-able MSP Manager-vs-Zendesk Support Suite
Compare N-able MSP Manager and Zendesk Support Suite 
At a Glance
Market Segments
Small-Business (68.8% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
N-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerZendesk Support Suite
Star Rating
(6,149)4.3 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Zendesk Support Suite excels in ticket creation user experience with a score of 8.8, while N-able MSP Manager falls short at 6.5, indicating that users find Zendesk's interface more intuitive and user-friendly for managing tickets.
- Users report that Zendesk's response automation feature is highly rated at 8.4, which allows for efficient handling of customer inquiries, whereas N-able MSP Manager's automation capabilities are rated lower at 6.7, suggesting that users may experience delays in response times.
- G2 users highlight the superior quality of support provided by Zendesk Support Suite, scoring 8.4 compared to N-able MSP Manager's 7.3, indicating that users feel more supported and satisfied with Zendesk's customer service.
- Users on G2 note that Zendesk's ticket collaboration feature is rated at 8.6, which facilitates teamwork and communication among support agents, while N-able MSP Manager's collaboration tools are rated lower at 7.3, suggesting a less effective environment for team interactions.
- Reviewers mention that Zendesk's knowledge base feature is rated at 8.6, providing users with a robust self-service option, while N-able MSP Manager's knowledge base is rated significantly lower at 6.8, indicating that users may struggle to find helpful resources.
- Users say that Zendesk's integrations score an impressive 8.4, allowing for seamless connectivity with other tools, while N-able MSP Manager's integrations are rated at 6.9, suggesting that users may face challenges in connecting their existing systems.
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Pricing
Entry-Level Pricing
N-able MSP Manager
No pricing availableZendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
N-able MSP Manager
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
7.4
28
8.6
4,747
Ease of Use
7.9
28
8.5
4,785
Ease of Setup
7.3
23
7.9
2,858
Ease of Admin
7.7
21
8.2
2,897
Quality of Support
7.4
28
8.4
4,438
Has the product been a good partner in doing business?
8.2
21
8.4
2,821
Product Direction (% positive)
6.1
27
7.9
4,400
Features by Category
Ticket and Case Management
7.0
11
|
Verified
8.8
2241
|
Verified
7.6
11
|
Verified
8.7
2257
|
Verified
7.0
11
|
Verified
8.5
2182
|
Verified
7.3
10
|
Verified
8.4
2029
|
Verified
6.3
10
8.1
1617
|
Verified
6.7
11
8.4
2095
|
Verified
7.4
11
|
Verified
8.6
2083
|
Verified
6.5
10
|
Verified
8.2
1548
|
Verified
Generative AI
Feature Not Available
7.2
117
Feature Not Available
7.2
120
Communication Channels
7.3
11
|
Verified
8.4
1758
|
Verified
7.3
11
|
Verified
8.7
2004
|
Verified
5.4
9
8.4
1423
|
Verified
Feature Not Available
8.0
1128
|
Verified
Feature Not Available
8.1
1014
|
Verified
Platform
5.8
8
|
Verified
7.6
1100
|
Verified
6.2
10
|
Verified
8.0
1457
|
Verified
7.0
10
|
Verified
8.2
1669
|
Verified
7.4
9
|
Verified
8.1
1460
|
Verified
6.5
11
|
Verified
7.8
2059
|
Verified
7.1
11
|
Verified
7.9
2127
|
Verified
Administration
Not enough data
8.4
191
|
Verified
Not enough data
7.9
172
|
Verified
Not enough data
8.3
219
|
Verified
Service Desk
Not enough data
9.0
247
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.6
211
|
Verified
Management
Not enough data
8.3
184
|
Verified
Not enough data
8.4
185
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
8.0
134
|
Verified
Not enough data
8.3
127
Functionality
Not enough data
9.0
199
|
Verified
Not enough data
8.5
163
Not enough data
8.4
171
|
Verified
Not enough data
8.6
181
|
Verified
Administration
Not enough data
8.1
562
Not enough data
7.9
543
Not enough data
8.2
604
Knowledge Management
Not enough data
8.6
747
Not enough data
8.2
597
Not enough data
7.9
649
Compliance
Not enough data
8.3
526
Not enough data
8.2
488
Not enough data
8.2
491
Not enough data
8.0
464
Customer Support
Not enough data
8.0
611
Not enough data
7.8
587
Not enough data
7.8
422
Data Security
Not enough data
8.1
433
Not enough data
8.1
434
Not enough data
8.3
525
Not enough data
8.5
471
Administration
Not enough data
8.2
620
Not enough data
8.3
731
Not enough data
8.6
735
Generative AI
Not enough data
Feature Not Available
Usability
Not enough data
8.2
589
Not enough data
8.3
585
Not enough data
8.3
556
Reporting
Not enough data
8.3
515
Not enough data
7.9
489
Not enough data
8.1
569
Generative AI
Not enough data
7.3
108
Not enough data
7.1
107
Responses
Not enough data
8.2
32
Not enough data
8.7
39
Not enough data
8.5
40
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
41
Not enough data
8.7
39
Not enough data
8.7
35
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.1
6
Not enough data
8.9
6
Responses
Not enough data
8.1
396
Not enough data
8.1
393
Not enough data
8.3
379
Not enough data
8.1
377
Not enough data
8.1
285
Platform
Not enough data
8.6
398
Not enough data
8.2
396
Not enough data
8.2
391
Not enough data
8.2
392
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
385
Generative AI
Not enough data
8.3
44
Not enough data
8.0
43
Conversational Platform
Not enough data
8.1
763
Not enough data
8.2
620
Not enough data
8.1
589
Not enough data
8.1
657
Support Automation
Not enough data
8.1
623
Not enough data
8.2
667
Not enough data
8.4
620
Not enough data
8.0
698
Generative AI
Not enough data
7.6
115
Not enough data
7.6
115
Messaging Channels
Not enough data
7.6
62
Not enough data
9.0
153
Not enough data
8.3
75
Not enough data
8.5
83
Administration
Not enough data
8.1
88
Not enough data
8.8
137
Not enough data
8.3
93
Not enough data
8.4
126
Customer Support
Not enough data
8.0
11
Not enough data
5.8
6
Not enough data
7.7
11
Automation
Not enough data
7.6
11
Not enough data
8.3
11
Not enough data
7.8
12
Artificial Intelligence
Not enough data
8.1
12
Not enough data
7.9
13
Not enough data
7.9
13
Generative AI
Not enough data
Feature Not Available
Not enough data
7.7
63
Not enough data
Feature Not Available
Communication
Not enough data
8.6
776
|
Verified
Not enough data
8.4
794
|
Verified
Not enough data
8.1
552
Not enough data
8.4
573
|
Verified
Not enough data
8.0
356
Internal Use
6.2
10
|
Verified
8.0
1457
|
Verified
Not enough data
8.4
689
|
Verified
Not enough data
8.0
490
Not enough data
8.4
735
Not enough data
8.6
662
|
Verified
Not enough data
8.2
689
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1408
Not enough data
8.4
1346
Not enough data
8.0
938
Not enough data
7.7
559
Not enough data
7.9
692
Self-Service Platform
Not enough data
8.2
740
Not enough data
8.2
755
Not enough data
7.6
574
Not enough data
8.1
720
Generative AI
Not enough data
6.8(won by default)
37
Not enough data
6.8(won by default)
38
Process
Not enough data
8.4(won by default)
521
Not enough data
9.0(won by default)
697
Not enough data
8.8(won by default)
646
Channels
Not enough data
9.0(won by default)
697
Not enough data
8.3(won by default)
542
Not enough data
8.7(won by default)
521
Not enough data
8.2(won by default)
444
Not enough data
8.3(won by default)
380
Insight
Not enough data
8.2(won by default)
497
Not enough data
8.3(won by default)
608
Not enough data
8.4(won by default)
521
Not enough data
8.7(won by default)
628
Generative AI
Not enough data
7.5
48
Not enough data
7.4
47
Incident Management
8.0
14
Not enough data
7.9
14
Not enough data
8.5
14
Not enough data
6.5
13
Not enough data
7.1
11
Not enough data
Reporting
7.3
15
Not enough data
7.7
15
Not enough data
7.4
11
Not enough data
Access & Usability
7.2
12
Not enough data
7.1
15
Not enough data
8.1
9
Not enough data
7.7
11
Not enough data
Categories
Categories
Shared Categories
N-able MSP Manager and Zendesk Support Suite are categorized as Help Desk
Unique Categories
N-able MSP Manager is categorized as Service Desk
Zendesk Support Suite is categorized as Digital Customer Service Platforms, Genesys AppFoundry Marketplace, Shared Inbox, Conversational Support, Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Chatbots, Google Workspace for Sales, Google Workspace Communication Tools, Social Customer Service, Live Chat, Customer Self-Service, Proactive Notification, AI Agents, and Customer Service Automation
Reviews
Reviewers' Company Size
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.2%
Most Helpful Reviews
N-able MSP Manager
Most Helpful Favorable Review
Verified User in Information Technology and Services
Well, it was a huge learning curve for all of us. But there is a lot of info out there to help you learn. The ticketing system is stellar, the support is stellar, There is a lot of details which we like to put in that others did not have available.
Most Helpful Critical Review
Verified User in Computer & Network Security
unstable. keep crashing no matter which browser you're using. some time entries just disappeared and sometimes multiple entries shows up so clients get charge double to triple than what they should be charged.
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Verified User in Information Technology and Services
Well, it was a huge learning curve for all of us. But there is a lot of info out there to help you learn. The ticketing system is stellar, the support is stellar, There is a lot of details which we like to put in that others did not have available.
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Verified User in Computer & Network Security
unstable. keep crashing no matter which browser you're using. some time entries just disappeared and sometimes multiple entries shows up so clients get charge double to triple than what they should be charged.
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Alternatives
Discussions
N-able MSP Manager has no discussions with answers
Is zendesk any good?
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
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Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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