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- Mitchell 1 Automotive Repair-vs-Shop-Ware
Compare Mitchell 1 Automotive Repair and Shop-Ware 
At a Glance
Market Segments
Small-Business (84.2% of reviews)
Small-Business (87.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Mitchell 1 Automotive Repair
Star Rating
(20)3.7 out of 5
Market Segments
Small-Business (84.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Mitchell 1 Automotive RepairShop-Ware
Star Rating
(41)4.9 out of 5
Market Segments
Small-Business (87.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Shop-WareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Shop-Ware excels in "Ease of Use" with a score of 9.8, making it intuitive for small businesses to navigate, while Mitchell 1 Automotive Repair lags behind with a score of 8.2, indicating a steeper learning curve for new users.
- Reviewers mention that Shop-Ware's "Quality of Support" is outstanding, scoring 9.8, with many users praising the responsiveness and helpfulness of the support team, whereas Mitchell 1 Automotive Repair received a lower score of 7.6, suggesting that users have experienced delays or less effective support.
- G2 users highlight Shop-Ware's "Digital Vehicle Inspection (DVI)" feature as a standout, allowing for seamless documentation and communication with customers, while Mitchell 1 Automotive Repair does not offer a comparable feature that meets the same level of user satisfaction.
- Users on G2 report that Shop-Ware's "Appointment Scheduling" is highly efficient, with features that allow for easy rescheduling and reminders, whereas Mitchell 1 Automotive Repair's scheduling capabilities are seen as less flexible and user-friendly.
- Reviewers say that Shop-Ware's "Reports and Analytics" provide in-depth insights that help shop owners make informed decisions, scoring 9.4, while Mitchell 1 Automotive Repair's reporting features are considered basic and less comprehensive, scoring only 7.5.
- Users report that Shop-Ware's "Automated Reminders" feature significantly enhances customer engagement, leading to higher appointment retention rates, while Mitchell 1 Automotive Repair lacks this level of automation, which can result in missed opportunities for follow-ups.
Pricing
Entry-Level Pricing
Mitchell 1 Automotive Repair
No pricing availableShop-Ware
No pricing availableFree Trial
Mitchell 1 Automotive Repair
No trial information availableShop-Ware
Free Trial is available
Ratings
Meets Requirements
8.2
14
9.4
30
Ease of Use
8.2
15
9.8
30
Ease of Setup
9.2
6
8.7
13
Ease of Admin
10.0
5
9.5
13
Quality of Support
7.6
12
9.8
30
Has the product been a good partner in doing business?
9.3
5
9.6
13
Product Direction (% positive)
8.3
14
10.0
28
Features by Category
Operations Management - Auto Shop Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Relationship Management - Auto Shop Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Financial Management - Auto Shop Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Mitchell 1 Automotive Repair and Shop-Ware are categorized as Auto Repair
Unique Categories
Mitchell 1 Automotive Repair has no unique categories
Shop-Ware is categorized as Auto Shop Management
Reviews
Reviewers' Company Size
Mitchell 1 Automotive Repair
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shop-Ware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
100.0%
‐
‐
‐
‐
Other
0.0%
Automotive
95.0%
Telecommunications
2.5%
Internet
2.5%
‐
‐
Other
0.0%
Most Helpful Reviews
Mitchell 1 Automotive Repair
Most Helpful Favorable Review
Verified User in Automotive
Great how to software, the wiring and schematics are easy to read and follow
Most Helpful Critical Review
Lucas K.
Verified User in Automotive
It is difficult and time consuming to write estimates, external links constantly freeze and go down.
Shop-Ware
Most Helpful Favorable Review
Timothy K.
Verified User in Automotive
Workflow control. Customer communication and follow up.
Most Helpful Critical Review
Verified User in Automotive
Great how to software, the wiring and schematics are easy to read and follow
Timothy K.
Verified User in Automotive
Workflow control. Customer communication and follow up.
Lucas K.
Verified User in Automotive
It is difficult and time consuming to write estimates, external links constantly freeze and go down.
Discussions
What is better Alldata or Mitchell?
1 comment
MP
Alldata is better because it gives you full labour times where as mitchell brakes it all down so you have to know every component that has to be removed to...Read more
Mitchell 1 Automotive Repair has no more discussions with answers
Non-Standard Vins
2 comments
Official Response from Shop-Ware
Shop-Ware will decode the VIN for standard production vehicles built in 1982 or newer. If you need to add a car without a standard VIN, first click on the...Read more
Automated Alerts
1 comment
Official Response from Shop-Ware
No, shops always control when a customer receives an update from Shop-Ware by using the “Share” button. Why? Because when shops control information, they can...Read more
CRM Integrations
1 comment
Official Response from Shop-Ware
Shop-Ware is compatible with the following CRM providers:
MyShopManager
Service Intelligence
MechanicAdvisor
Kukui
MechanicNet
Autotext.me
Throttle CRMRead more
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