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Compare Merchant Relationship Management by NMI and ServiceNow IT Service Management

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Merchant Relationship Management by NMI
Merchant Relationship Management by NMI
(94)
4.6 out of 5
Merchant Relationship Management by NMI
By NMI
ServiceNow IT Service Management
ServiceNow IT Service Management
(872)
4.3 out of 5
ServiceNow IT Service Management
By ServiceNow
At a Glance
Merchant Relationship Management by NMI
Merchant Relationship Management by NMI
Star Rating
(94)4.6 out of 5
Market Segments
Small-Business (79.3% of reviews)
Information
Entry-Level Pricing
Starting at $1,799/month
Learn more about Merchant Relationship Management by NMI
ServiceNow IT Service Management
ServiceNow IT Service Management
Star Rating
(872)4.3 out of 5
Market Segments
Enterprise (74.3% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow IT Service Management
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Merchant Relationship Management by NMI vs ServiceNow IT Service Management

When assessing the two solutions, reviewers found Merchant Relationship Management by NMI easier to use and do business with overall. However, reviewers preferred the ease of set up with ServiceNow IT Service Management, along with administration.

  • Reviewers felt that Merchant Relationship Management by NMI meets the needs of their business better than ServiceNow IT Service Management.
  • When comparing quality of ongoing product support, reviewers felt that Merchant Relationship Management by NMI is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Merchant Relationship Management by NMI over ServiceNow IT Service Management.
Pricing
Entry-Level Pricing
Merchant Relationship Management by NMI
Pro
Starting at $1,799
/month
Learn more about Merchant Relationship Management by NMI
ServiceNow IT Service Management
No pricing available
Free Trial
Merchant Relationship Management by NMI
No trial information available
ServiceNow IT Service Management
Free Trial is available
Ratings
Meets Requirements
9.0
72
8.9
687
Ease of Use
8.7
73
8.4
688
Ease of Setup
8.1
54
8.4
269
Ease of Admin
8.6
58
8.7
248
Quality of Support
9.3
73
8.5
617
Has the product been a good partner in doing business?
9.3
59
8.8
245
Product Direction (% positive)
9.5
68
8.7
666
Features by Category
IT Service Management (ITSM) ToolsHide 15 FeaturesShow 15 Features
Not enough data
9.0
2,352
Administration
Not enough data
9.2
165
|
Verified
Not enough data
8.9
155
|
Verified
Not enough data
8.8
168
|
Verified
Service Desk
Not enough data
9.1
174
|
Verified
Not enough data
9.3
175
|
Verified
Not enough data
9.1
167
|
Verified
Management
Not enough data
8.9
158
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.0
144
|
Verified
Not enough data
8.8
134
Functionality
Not enough data
9.4
162
|
Verified
Not enough data
8.9
152
Not enough data
9.0
152
|
Verified
Not enough data
9.0
151
|
Verified
Incident ManagementHide 8 FeaturesShow 8 Features
Not enough data
9.0
1,209
Monitoring
Not enough data
9.0
181
|
Verified
Not enough data
9.1
190
|
Verified
Not enough data
9.1
194
|
Verified
Management Tools
Not enough data
9.2
195
|
Verified
Not enough data
9.0
188
Not enough data
8.7
179
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
8.6
82
Service DeskHide 12 FeaturesShow 12 Features
Not enough data
8.7
2,825
Incident Management
Not enough data
9.0
271
Not enough data
9.0
270
Not enough data
9.1
277
Not enough data
8.7
265
Not enough data
8.7
258
Reporting
Not enough data
8.7
269
Not enough data
8.7
247
Not enough data
8.6
143
Access & Usability
Not enough data
8.0
205
Not enough data
8.7
258
Not enough data
8.5
226
Not enough data
8.8
136
Financial Services CRMHide 20 FeaturesShow 20 Features
8.2
645
Not enough data
Content
8.2
44
Not enough data
Platform Additional Functionality
8.0
24
Not enough data
8.8
47
Not enough data
8.6
28
Not enough data
7.1
35
Not enough data
8.0
31
Not enough data
Platform Reporting and Analytics
8.6
46
Not enough data
7.0
28
Not enough data
Customer Support
8.5
36
Not enough data
8.9
36
Not enough data
8.8
40
Not enough data
8.6
36
Not enough data
Marketing Automation
7.6
24
Not enough data
8.9
42
Not enough data
7.8
21
Not enough data
Sales Force Automation
8.4
31
Not enough data
8.7
40
Not enough data
7.1
19
Not enough data
8.0
15
Not enough data
8.6
22
Not enough data
Categories
Categories
Shared Categories
Merchant Relationship Management by NMI
Merchant Relationship Management by NMI
ServiceNow IT Service Management
ServiceNow IT Service Management
Merchant Relationship Management by NMI and ServiceNow IT Service Management share no categories
Unique Categories
Merchant Relationship Management by NMI
Merchant Relationship Management by NMI is categorized as Financial Services CRM
ServiceNow IT Service Management
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Configuration Management, and Service Desk
Reviews
Reviewers' Company Size
Merchant Relationship Management by NMI
Merchant Relationship Management by NMI
Small-Business(50 or fewer emp.)
79.3%
Mid-Market(51-1000 emp.)
18.5%
Enterprise(> 1000 emp.)
2.2%
ServiceNow IT Service Management
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
5.3%
Mid-Market(51-1000 emp.)
20.5%
Enterprise(> 1000 emp.)
74.3%
Reviewers' Industry
Merchant Relationship Management by NMI
Merchant Relationship Management by NMI
Financial Services
73.9%
Banking
7.6%
Information Technology and Services
4.3%
Accounting
3.3%
Retail
2.2%
Other
8.7%
ServiceNow IT Service Management
ServiceNow IT Service Management
Information Technology and Services
32.7%
Computer Software
8.3%
Hospital & Health Care
5.0%
Financial Services
4.6%
Computer & Network Security
4.1%
Other
45.3%
Most Helpful Reviews
Merchant Relationship Management by NMI
Merchant Relationship Management by NMI
Most Helpful Favorable Review
KO
Kristin O.
Verified User

The helpdesk team is responsive and helpful. I also like the one on one calls that you can request so that IRIS works well for the situations that you need it for.

Most Helpful Critical Review
Verified User
G
Verified User in Financial Services

The dialer's recordings are awful. Call routing is not very sophisticated. There are no listeners for merchant tables. I would say my only real complaints are the dialer. It is below expectations, especially for what people pay for that feature. The dialer...

ServiceNow IT Service Management
ServiceNow IT Service Management
Most Helpful Favorable Review
Ahmad O.
AO
Ahmad O.
Verified User in Information Technology and Services

I Service Management Help Companies To improve and control Workflow between Team

Most Helpful Critical Review
JH
Jared H.
Verified User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

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Merchant Relationship Management by NMI
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Discussions
Merchant Relationship Management by NMI
Merchant Relationship Management by NMI Discussions
Monty the Mongoose crying
Merchant Relationship Management by NMI has no discussions with answers
See all discussions
ServiceNow IT Service Management
ServiceNow IT Service Management Discussions
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2 comments
Satyajit C.
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
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1 comment
Rajeev K.
RK
There are 2 ways to do this: Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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Merchant Relationship Management by NMI
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