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Compare Medallia Customer Experience and Thematic 
At a Glance
Market Segments
Enterprise (64.7% of reviews)
Enterprise (51.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
$25,000.00 Per Year
Medallia Customer Experience
Star Rating
(157)4.5 out of 5
Market Segments
Enterprise (64.7% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceThematic
Star Rating
(40)4.8 out of 5
Market Segments
Enterprise (51.3% of reviews)
Entry-Level Pricing
$25,000.00 Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Medallia Customer Experience excels in its Quality of Support, with a score of 8.4, while Thematic shines even brighter with a remarkable score of 9.8, indicating that users find Thematic's support team to be exceptionally responsive and helpful.
- Reviewers mention that Medallia's Ease of Setup is rated at 7.3, which some users find challenging, whereas Thematic's Ease of Setup is rated at 8.8, suggesting a more user-friendly onboarding process that many users appreciate.
- G2 users highlight that Medallia's Feedback Management features, such as Tagging and Segmentation, score 8.3 and 8.5 respectively, but Thematic outperforms with a Thematic Analysis score of 9.3, indicating a more robust capability in analyzing customer feedback.
- Users on G2 report that Medallia's Custom Reports and Dashboards score 8.5, but Thematic's superior data visualization capabilities are reflected in its higher ratings, making it easier for users to interpret and act on data insights.
- Reviewers say that while Medallia offers solid feedback aggregation with a score of 9.1, Thematic's real-time analysis capabilities, rated at 8.8, provide users with timely insights that are crucial for immediate decision-making.
- Users mention that Medallia's Generative AI features, particularly AI Text Generation, score 6.7, which some find lacking, while Thematic's AI Text Generation is rated at 7.4, indicating a more effective use of AI in generating actionable insights from customer feedback.
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Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Thematic
Foundation
$25,000.00
Per Year
Get a comprehensive view of themes, sentiment and categories in your VoC and feedback data, with white glove support.
- Up to 25,000 comments
- Up to 3 datasets (a CSV file or pulled from a data source)
- AI powered Thematic and Sentiment analysis
Free Trial
Medallia Customer Experience
Free Trial is available
Thematic
Free Trial is available
Ratings
Meets Requirements
8.7
117
9.3
25
Ease of Use
8.6
127
9.4
27
Ease of Setup
7.4
85
8.8
20
Ease of Admin
7.7
67
8.9
16
Quality of Support
8.5
100
9.8
26
Has the product been a good partner in doing business?
8.7
70
9.9
16
Product Direction (% positive)
9.5
112
8.9
21
Features by Category
Analytics
9.4
41
Not enough data
9.1
42
Not enough data
8.7
40
Not enough data
5.9
32
Not enough data
Customization
8.5
37
Not enough data
8.0
35
Not enough data
8.7
34
Not enough data
8.7
30
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback Management
8.4
33
Not enough data
8.6
30
Not enough data
8.5
37
Not enough data
Feedback Analysis
8.0
35
9.3
5
8.4
35
9.0
5
9.5
34
Not enough data
Feedback Sources
8.7
29
Not enough data
9.2
34
Not enough data
7.4
26
Not enough data
8.1
29
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and Thematic are categorized as Feedback Analytics
Unique Categories
Medallia Customer Experience is categorized as Experience Management
Thematic is categorized as Text Analysis and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thematic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
15.7%
Financial Services
9.8%
Information Technology and Services
8.5%
Telecommunications
6.5%
Automotive
6.5%
Other
52.9%
Retail
10.3%
Telecommunications
7.7%
Computer Software
7.7%
Real Estate
5.1%
Non-Profit Organization Management
5.1%
Other
64.1%
Most Helpful Reviews
Medallia Customer Experience
Most Helpful Favorable Review
Verified User in Construction
The interface is fairly easy to use. Sometimes it's not as intuitive as it should be and it seems that some of the tracking isn't as robust as it should be.
Most Helpful Critical Review
Krishna K.
Verified User in Leisure, Travel & Tourism
Managed Services need to be worked out well
Thematic
Most Helpful Favorable Review
Artem C.
Verified User in Market Research
Thematic is a very intuitive tool to use. It boasts a robust level of granularity, allowing the user to see the general breadth of verbatim Themes, dig into the sub-themes, and further into the sentiment of the open text itself. This, paired with the...
Most Helpful Critical Review
Verified User in Automotive
I can't think of anything negative to say about this product
Verified User in Construction
The interface is fairly easy to use. Sometimes it's not as intuitive as it should be and it seems that some of the tracking isn't as robust as it should be.
Artem C.
Verified User in Market Research
Thematic is a very intuitive tool to use. It boasts a robust level of granularity, allowing the user to see the general breadth of verbatim Themes, dig into the sub-themes, and further into the sentiment of the open text itself. This, paired with the...
Krishna K.
Verified User in Leisure, Travel & Tourism
Managed Services need to be worked out well
Verified User in Automotive
I can't think of anything negative to say about this product
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
What is the programming language used to create this, purely out of interest. It’s very clever !
1 comment
AM
Thanks Tim! We use a combination of Python and Rust for speed! Many of the algorithms we use have been written in-house based on many years of research....Read more
Thematic has no more discussions with answers
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