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- Medallia Customer Experience-vs-Thematic
Compare Medallia Customer Experience and Thematic 
At a Glance
Market Segments
Enterprise (65.4% of reviews)
Enterprise (51.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
$25,000.00 Per Year
Medallia Customer Experience
Star Rating
(140)4.5 out of 5
Market Segments
Enterprise (65.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceThematic
Star Rating
(40)4.8 out of 5
Market Segments
Enterprise (51.3% of reviews)
Entry-Level Pricing
$25,000.00 Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Medallia Customer Experience excels in its Quality of Support, scoring 8.4, while Thematic shines with an impressive score of 9.8, indicating that users find Thematic's support to be more responsive and helpful.
- Reviewers mention that Medallia's Feedback Management features, such as Tagging and Segmentation, score 8.3 and 8.5 respectively, but Thematic outperforms with a Thematic Analysis score of 9.3, suggesting that users appreciate its advanced feedback analysis capabilities.
- G2 users highlight that Medallia's Ease of Setup is rated at 7.3, which some find challenging, whereas Thematic's Ease of Setup is rated at 8.8, indicating a smoother onboarding experience for new users.
- Users on G2 report that Medallia's Generative AI features, particularly AI Text Generation and AI Text Summarization, score lower at 6.7 and 6.4, while Thematic's corresponding features score 7.4 and 6.7, showing that Thematic offers slightly better generative capabilities.
- Reviewers say that Medallia's NPS/CSAT Scoring feature is highly rated at 9.5, which is a strong point for users focused on customer satisfaction metrics, while Thematic's Sentiment Analysis also scores well at 9.0, indicating a robust understanding of customer feelings.
- Users report that Medallia's Custom Reports and Dashboards score 8.5, providing good customization options, but Thematic's overall customization capabilities, including Multiple Branding Support at 8.6, are noted to be more flexible and user-friendly.
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Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Thematic
Foundation
$25,000.00
Per Year
Get a comprehensive view of themes, sentiment and categories in your VoC and feedback data, with white glove support.
- Up to 25,000 comments
- Up to 3 datasets (a CSV file or pulled from a data source)
- AI powered Thematic and Sentiment analysis
Free Trial
Medallia Customer Experience
Free Trial is available
Thematic
Free Trial is available
Ratings
Meets Requirements
8.7
114
9.3
25
Ease of Use
8.6
113
9.4
27
Ease of Setup
7.3
73
8.8
20
Ease of Admin
7.8
65
8.9
16
Quality of Support
8.4
97
9.8
26
Has the product been a good partner in doing business?
8.6
68
9.9
16
Product Direction (% positive)
9.5
109
8.9
21
Features by Category
Analytics
9.4
38
Not enough data
9.1
39
Not enough data
8.6
37
Not enough data
5.9
29
Not enough data
Customization
8.5
34
Not enough data
7.9
32
Not enough data
8.7
31
Not enough data
8.6
28
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback Management
8.4
31
Not enough data
8.5
28
Not enough data
8.5
35
Not enough data
Feedback Analysis
8.0
34
9.3
5
8.3
33
9.0
5
9.5
33
Not enough data
Feedback Sources
9.0
28
Not enough data
9.2
33
Not enough data
7.7
25
Not enough data
8.4
28
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and Thematic are categorized as Feedback Analytics
Unique Categories
Medallia Customer Experience is categorized as Experience Management
Thematic is categorized as Text Analysis and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thematic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
16.2%
Information Technology and Services
9.6%
Financial Services
9.6%
Automotive
7.4%
Insurance
5.9%
Other
51.5%
Retail
10.3%
Telecommunications
7.7%
Computer Software
7.7%
Real Estate
5.1%
Non-Profit Organization Management
5.1%
Other
64.1%
Most Helpful Reviews
Medallia Customer Experience
Most Helpful Favorable Review
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Most Helpful Critical Review
Verified User in Consumer Electronics
The website doesn't always work, sometimes it is unable to find the server. I wish there was a mobile application.
Thematic
Most Helpful Favorable Review
Verified User in Automotive
I am responsible for all market and voice of the customer research at a mid-size and reasonably mature SaaS company. At any point in time, we may have 5 to 12 in-field surveys running, either transactional non-stop CX or point-in-time specific projects to...
Most Helpful Critical Review
Artem C.
Verified User in Market Research
Natural Language Processing isn't easy and will change as how we use language changes. The Thematic team is keeping up with the change, and as they grow, I've no doubt they will set the standards for the industry. I am excited to see how the product evolves!
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Verified User in Automotive
I am responsible for all market and voice of the customer research at a mid-size and reasonably mature SaaS company. At any point in time, we may have 5 to 12 in-field surveys running, either transactional non-stop CX or point-in-time specific projects to...
Verified User in Consumer Electronics
The website doesn't always work, sometimes it is unable to find the server. I wish there was a mobile application.
Artem C.
Verified User in Market Research
Natural Language Processing isn't easy and will change as how we use language changes. The Thematic team is keeping up with the change, and as they grow, I've no doubt they will set the standards for the industry. I am excited to see how the product evolves!
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
What is the programming language used to create this, purely out of interest. It’s very clever !
1 comment
AM
Thanks Tim! We use a combination of Python and Rust for speed! Many of the algorithms we use have been written in-house based on many years of research....Read more
Thematic has no more discussions with answers
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